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Walser Nissan Burnsville


14750 Buck Hill Rd, Burnsville, MN 55306 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating
Recommend:
Yes (0) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Lemons are expensive
Written by Rogue buyer on 01/21/2024

Bought a Rogue from this dealer February 23. A few weeks later there was a strong gas smell coming into the car and filling our garage. They 'fixed' it three times, but the smell kept coming back. The fourth time, they kept the car and said they didn't smell anything and sent me home with the car putting my family, including 2 very young kids, at risk with these fumes in the car and in the garage. They told me to deal with consumer affairs instead. After many hours on the phone with consumer affairs, their corporate office and service department, they finally agreed to test it again... this time repeating our actual conditions, and 'found the raw fuel smell. Now consumer affairs is getting ready to with with us re lemon law. Except that we had purchased an extended warranty for after the manufacturer warranty was up, and prepaid for 3 years of oil changes, i.e. up to 6 oil changes, as they keep telling us. Now that Nissan is ready to deal with us, the dealership wants to keep $400 from the extended warranty even though we've had this new car for less than a year, and will also charge us a $50 cancelation fee for the oil changes. When I tried to argue about this, the person who i spoke with hung up on me, and when I called back said I was explaining a situation that everyone there was familiar with since it's been going on for months and didn't want to hear me talk about it anymore. Or course it's been going on for months, and my family has had to breathe these fumes for months. Then she claimed that I refused when they offered me to return the car... what a LIE. They did not offer a return, what they offered was to trade in my lemon for a new one, with over $16000 in losses because they were 'doing me a favor' by offering me blue book value. Tldr; don't buy their extended warranty or prepaid maintenance plan... or save yourself the hassle and find a different dealer.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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