Mills Ford
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Customer Reviews of Mills Ford
Review type:
2024 F350
by Joe1234 on 11/14/2024
I was looking for a new 2024 F350. I test drove one at Mills, but it wasn't exactly what I was looking for. It didn't take long for the sales manager to locate one at a different dealership and arrange a dealer swap. Mills also gave me a… great price on my trade in. Everyone at Mills that I interacted with was professional and listened to what I wanted in a vehicle and found that vehicle for me.
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The following reviews are more than two years old. They are not included in the overall rating.
64 reviews
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my Ford escape
by steveyg37 on 12/02/2015from when I first made contact with Mills until the Monday after buying my new Escape Jacob Larson went the extra Mile to know I was feeling good about my purchase.Mills Service
by minnminer on 12/01/2015+ requested work timely completed and fully met expectations + as always team members very helpful, informative and friendlyHmmm
by tlc1102 on 11/27/2015Still waiting for a call from the service manager. Emailed and called on October 30. Still no response.Great Staff
by Mathman8306 on 11/03/2015updated 11/16/2015The experience of leasing a new Honda Odyssey from Mills Honda was excellent. Taylor Huber was great to work as well as the rest of the staff. I always told the service staff I would have to get another Honda because of them and I did.good job
by gwenngonga on 11/13/2015I was told it may take all day. It was done by noon! Way to go!Awesome staff and trustworthy!
by almsw84 on 09/22/2015updated 11/13/2015Everyone I have encountered at Mills in Brainerd is so helpful and friendly! I bought my certified pre-owned Lincoln MKX a couple years ago from them and have not had any issues! The service department, especially Monte, are so nice and… helpful! The atmosphere is inviting and relaxing while you wait! I will continue to be a customer, as I now am upgrading to another MKX thanks to their awesome staff ( Brian, Sean and Kyle)!Expedition Work
by r_murdock551 on 11/11/2015Very Helpful, excellent work done on our Expedition.First Time Customer Service Experience
by Dozer787 on 10/17/2015updated 11/11/2015I took my new Ford Escape in for its first maintenance check. Service was excellent all the way around. From the gentlemen who first met me at the door, to the service team who was prompt, to the friendly gal at the customer service desk,… to the finance manager. (Who we stopped in to say hi to as he had helped us purchase our vehicle.)Great work.
by Becidacountry on 10/27/2015Very happy. Great place to be get new pickup and have work done. Friendly, easy going people.Wonderful Service by an Awesome Team!
by wjohnson9934 on 10/16/2015Every one of your staff was wonderful, from working with Lisa Smith, the front desk gal, Kurt in finance, to working with Don. It was a great experience! I was treated with respect, my questions were answered, and my phone calls were… answered and returned in a timely manner. I look forward to continuing and building my relationship with everyone at Ford.To buy or not to buy? BUY!!!
by Albert124627 on 10/15/2015Such an outstanding experience to be had. The process was quick and painless. The service was amazing. The people were incredible to work with. Would I recommend Mills Ford to family and friends? You bet your butt I would. My new Fusion is… great to ride around!Excellent care and service
by Fordacious on 10/14/2015Waiting area was clean and we enjoyed some coffee and popcorn. The truck was shiny clean for us when we left. All the staff were friendly and helpful, thanksThe works
by Toiletduck2071 on 10/03/2015Exceeded all my expectations. Service is fast and friendly.Deer damage
by bassinguy on 09/26/2015I came in for a oil change and mentioned I hit a deer and the blinker no bulb was out. I find out the damage from the deer was more extensive than I originally thought and had to file an insurance claim. Thanks to Monty for finding the… damage.Great service
by teresab4 on 09/17/2015I had been dreading shopping for a vehicle to lease. My experience with my Ford sales rep was very positive. He made this experience less intimidating by his helpful service. I love my car and am happy with my monthly payments. I would… recommend Mills Ford to my friends and family.Mills Rocks
by MillsRocks1 on 09/10/2015Our salesman was Dale M. and he was beyond excellent. He worked well with us and followed up with us. We have purchased several vehicles over the years from Mills and I have to say they are the best. Our 2016 Ford Fusion is a great… choice for us. Way to go Mills and staff.Perseverance
by GTaylor2411 on 09/08/2015Brian and Kyle were patient and professional as they searched for the perfect vehicle that I wanted. We were short on the deadline, to enable me to buy during the 72 months, 0% Ford financing. It took several attempts as the kind of Edge… that I wanted was hard to find and difficult to acquire, but they did it! They kept me informed and communicated with me as much as possible as to the progress they were making on the search for the specific requirements I had for my vehicle. I was glad that I didn't have to drive to another town, another dealership, to get what I wanted, by the time I wanted it. Thanks so much!Great dealership
by Johns599 on 09/04/2015Yes, I always get my f150 serviced here. Clean facility and attentive staff2 new vehicles in one household
by Uber442 on 09/03/2015I had been looking for a used 2012 to 2014 F150 for several montbs down bere in the cities, as well as having my credit union try the Ford fleet lease returns. Anything decent still seemed to list in the mid 30s, on Saturday Aug 29, we were… up in Brainerd, mini golfing with my kids and as we were heading back to the lake, i noticed Mills with all the new trucks on the lot. I just pulled in to look, not intending to buy, and especially not that same day. But my salesman was extremely helpful, patient, and knew exactly what I was looking for. I ended up in exactly what I wanted, the trade in on my old ride was fair, and honestly, i was never pressured, nor was I pushed to upsell. I got what I wanted, and in fact, my girlfriend was so pleasantly surprised and comfortable, that she leased a brand new car that same afternoon. The only problem we faced after that was how to get her Jeep home from the lake. So we called her friend, who drove out and bought it for her son who was just getting his license. So actually 3 people got new wheels in that day. Follow ups have been very good as well, and the question I had about the nav system was quickly answered in a text message. We are extremely pleased with our experience with Mills Ford and I would recommend them to anyone, even worth the drive from anywhere in the state.Great place to buy a vehicle.
by rjaniszeskj on 09/02/2015Just bought a new Escape. Dale and the staff have been great to work with. This being our third new purchase says a lot about Mills Auto and the trust and friendship we have built with Dale in Sales and the Mills family!Key Fob.
by geojim1 on 08/31/2015You did a good job of programming a new key fob, but the battery in the new fob is almost dead, and I get a low battery warning. I'll stop by my next trip your way.
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