Lunghamer Buick GMC
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Customer Reviews of Lunghamer Buick GMC
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22 service reviews
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Vehicle Service
by M.L.Baad on 02/27/2025The services were completed in a timely manner. Just was disappointed with how a situation went down. I had went in, told them I needed an oil change and I had a recall on my truck. I did additionally have an engine light on, and I thought… the light was attributed to the fact I had a recall on my truck. I did not explicitly say I had a light on though. I came and got my truck, I had went an hour out of my way to come to this specific dealer as well. When I picked up my truck and left, I noticed my engine light was on. I called to say I saw it was still on, thought maybe they just didn't clear the code. I was talked down to at first, telling me the light wouldn't go off after an oil change, and I understood that. Then I was told "well you never told us there was a light on..." which I can understand. I never did tell them the light was on. But I also know they plug the vehicles in, run any codes that are on. So in theory, they should have also seen it and known. When they (the dealer) pulled up my paper work, they admitted they saw the code, and that the person who ran the code, should have notified management to then call me. But they untimely said I should have said something so they knew to look for the light/ code. Just sucked I had to go back out there a few days later to get the engine light problem them fixed. I have learned you should go in there knowing all your issues, tell the mechanics EXACTLY what you need. Even go to an AutoZone and get codes ran prior to going in so you can tell them what is needed to be done.In and Out
by PDIDDY on 02/14/2025They were very prompt on time didn't take long at all! Also gave me a couple options of tires I could purchase came in for oil change and pricing was great!got an oil change
by A on 12/29/2024it was good they checked all my fluids, very nice people.GMC Yukon
by Nick on 12/14/2024updated 12/20/2024Very bad service stuff. They don’t talk nice to people- who bring there car to service Very high prices.Professional
by Greg Pryjomski on 12/14/2024updated 12/20/2024Great service and punctualGreat Service
by Cos on 12/13/2024updated 12/20/2024Had engine light on. They got me in, found problem, car done in a few hours. Shuttle driver nicest. Good communication.Price gouging service department
by Michael Herron MD on 11/16/2024I brought my 2007 Yukon in because of a coolant leak from a hose attacked to the heater core. The parts were less than 200 dollars. I was charged over 700 dollars fin labor fees , 300 of which we’re added to remove a hose that another… service department had used commercial adhesive that had to be remove…$330 dollars was added to the price. When I first brought the car in. I was told the total cost would be $550 dollars for parts and labor. The service advisor, Ralph told me they would have to add an addition 2 hrs of labor changes to removed a part that had been glued. When the technician called to tell me the car was ready he told me the total price would be $850 dollars. When I picked up the car I was shocked to find the departs had changed 6 hrs of labor fees for this project which ballooned the cost to over 1100 dollars. To simply replace a hose. I believe I was erroneously billed for an addition 2 hours of labor.. This complete exploitation and highway robbery! It won’t happen again because I will never use this service department again. Nor will I recommend this service department to anyone for anything ever again!! 550 plus 2 hrs labor does not add up to $1100. I got screwed!!SERVICE
by Worker on 11/11/2024My service rep was awesome, she understood exactly what was needed at the time, she called me regarding other issue's with my vehicle she did not pressure me to get those other issues completed at that time. Thank you because I was grieving… at that time.Credit card Fees
by Mytruckbroke on 11/04/2024Between drop off and pick up dealer started a credit card fee. Had to argue to get it removed. Nice surprise having to pay a 3% fee on a $2k bill. They did a successful repair on my truck but my blood pressure shouldn’t rise when I go to… pick it up.Easy appointments
by PS on 10/18/2024updated 10/24/2024Quick, easy, and polite. There’s no other words needed to describe this place.Timely & Professional
by Vee on 08/29/2024updated 09/05/2024Appreciated the same-day appt and short time it took to complete my svc request. Waiting area was clean, comfortable & fully stocked vending machines & complimentary coffee/tea. Every employee greeted with a smile. Emma was awesome! Bring… back the complimentary car wash with an oil change.Oil change service
by TO Phouvone on 08/13/2024The oil change comes with a free tire rotation. It ends up cost me more than a regular oil change and paid tire rotation at Serra Buick GMC in Rochester hills. They told me I need to replace my cabin and air filter even though I still have… 85% of filter life left on my dash reading. The shown me a completely different filters brang which it wasn't the same filters I am using.Would Recommend
by Molly M on 08/02/2024Came in for an oil change and worked with John. He was super helpful and a pleasure to work with. Oil change was completed timely. Would recommend!Great Service
by Deb on 07/19/2024Friendly, efficient, great serviceExcellent service
by Carter on 07/15/2024The service department at Lunghammer Chevrolet is excellent. We have been working with them for over 30 years. Ralph in service is wonderful to work with. We highly recommend Lunghammer Chevrolet.Joe Lunghamer GMC
by Thibideau on 11/15/2018Great experience! Always!Terrified to get in my car
by Jane2015 on 02/08/2017Wishing I would have read more reviews before purchasing here. Biggest mistake ever. Not only did they return my car with more damage than it went in with, they compromised the safety and integrity of my vehicle. They send liability after… liability out their doors. Not to mention providing FALSE information when confronted by GM customer engagement center.Repairs not completed
by Rooney213 on 07/20/2016I am having trouble the the full body throttle sensor for my 2011 traverse I received a letter form General Motors regarding this part to be replaced if I am experiencing a problem so I did the dealer called me and told me the porter drove… the car and had no problem after three miles so the then they told me that the sensor was dirty so he cleaned it I paid 70 for a diagnosis and never got one or did I get the part I went for and the car is still having the issue since when does a porter diagnosed a car engine problemAccurate & quick
by Phishbonz on 07/02/2016The dealership wasn't sure as to the exact time it would take . I had an estimate from another dealer but Lunghamer GMC got it done sooner and saved me some money, am I happy? You bet =)Excellent Service
by Onslowe on 06/16/2016It was a very pleasant service experience. The service consultant Neil was helpful and cordial. I arrived at the service department, was quickly process through with minimal paperwork, on the shuttle and home within 25 minutes from first… arriving. Amazing. Within a few hours I received a call from Neil that my vehicle was ready. Went in, picked up the vehicle and was out again with no hassles. Very good experience - don't see any room for improvement.First Oil Change
by BandMom72 on 05/22/2016I took my GMC Acadia in for the first oil change and tire rotation. I was checked in right away and the service representative even answered a question I had about the trailering package.
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