Lunghamer Buick GMC
Dealership Service Review
I brought my 2007 Yukon in because of a coolant leak from a hose attacked to the heater core. The parts were less than 200 dollars. I was charged over 700 dollars fin labor fees , 300 of which we’re added to remove a hose that another service department had used commercial adhesive that had to be remove…$330 dollars was added to the price. When I first brought the car in. I was told the total cost would be $550 dollars for parts and labor. The service advisor, Ralph told me they would have to add an addition 2 hrs of labor changes to removed a part that had been glued. When the technician called to tell me the car was ready he told me the total price would be $850 dollars. When I picked up the car I was shocked to find the departs had changed 6 hrs of labor fees for this project which ballooned the cost to over 1100 dollars. To simply replace a hose. I believe I was erroneously billed for an addition 2 hours of labor.. This complete exploitation and highway robbery! It won’t happen again because I will never use this service department again. Nor will I recommend this service department to anyone for anything ever again!! 550 plus 2 hrs labor does not add up to $1100. I got screwed!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No