Serra Buick GMC
Customer Reviews of Serra Buick GMC
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34 sales reviews
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Love my new car
by Barbara on 09/22/2024updated 10/01/2024We had a great time..our sales man treated us like old friends and by the time we left I felt like we were ..Micheal is just the greatest..he went through everything on the car even though I can't remember most of out but that's why there… are manuals. But not to over state we had a great time even though we bought a large purchase we enjoyed evey minute of it because of our wonderful salesman thank you so much Michael !Excellent visit and transaction!
by Ed on 03/22/2020My son and I visited this dealership a couple of weeks ago to look at a used vehicle. I have to say that I am almost 53 and have had a few visits to different dealerships. I've dealt with a variety of different salesman and Steve Wehby here… at Serra will stand out as one of the few that I will ever try to deal with in the future. He was friendly, courteous and up front throughout the entire transaction. My son and I thank you Steve!Ed, thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Steve and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Take care, Randy Jackson, General Manager, (586) 281-2800
Great experience
by Marilyn on 02/27/2020I had been shopping 2 months looking for a car. Finally found one here with the help of my salesman Jeremy powers. He helped to make the entire process very easy.Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Best, Randy Jackson, General Manager, (586) 281-2800
2017 used Acadia
by Joe_G on 10/15/2019I recently purchased a used Acadia from here and I was very happy with how the whole experience was. The staff was helpful and patient and Ken W. Who helped us was great! His customer service was top notch and knows how to treat customers.… I dealt with him and Joe for finance and both of them were outstanding. I would recommend this dealership to anyone who is looking to buy a used or new vehicle. Nobody was pushy or had an attitude at any point in time. This was by far my best experience in a dealership hands down. Thank you guys for the great vehicle and for all your help!Reviews like yours are truly a breath of fresh air! Ken and Joe are truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Randy Jackson, General Manager, (586) 281-2800
Excellent Service from used car salesman Dave B
by JamesH on 08/11/2019updated 08/19/2019Went in with a particular used car in mind was greeted By Dave. Was on a late night with little time to spare. Dave got me in my car i wanted at the price i wanted and even got me out of my trade in for payoff! I suggest if youre going to… get a used car make sure to see Dave Bercel! easy to deal with and QUICK! stayed with me till after closing to get me in the car that night!Thank you so much, James! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Regards, Randy Jackson, General Manager, (586)-281-2800
Pressure Free, Loads of Assistance!
by LJ on 06/05/2019Recently found used vehicle online. Called and randomly reached Charlie, my lucky day! Set an appointment to test drive and this dealer is over an hour, 70 miles from my home. He spent close to 3 hours with me test driving not only the used… vehicle in stock but offering me Buick, GMC and Kia new car options. He took time to explain features along with helping me weigh the options of this purchase. I spent almost 4 months researching, testing multiple manufacturers and couldn't have found a better place to make my final purchase. Serra Buick GMC is a lucky dealership having Charlie on staff. Kudos Charlie and keep up the great work. Jim and my final paperwork was a smooth, no pressure process as well. This was an awesome experience, thanks Charlie and Jim!!Thank you, LJ! We look forward to working with you again in the future. Regards, Randy Jackson, General Manager, (586)-281-2800
Customer service and ethics are alive and well at Serra!
by k2cjm on 05/30/2019Too often, we only write reviews when something negative occurs or when we're pissed off. But I can't say enough good things about the sales folks at Serra Buick in Washington Township. Nine months after purchasing my used truck, water… stains began to appear on the headliner. After further inspection, it was determined that the roof had been crushed in and completely replaced. The welds and rear window installation were poorly done, causing the leaking. Neither Serra or myself could have known about the damaged roof as there were no signs at the time of purchase or even months later. Nothing showed up on the CarFax either. I'll be completely honest, when I called to see if Serra would cover some of the costs, I wasn't exactly holding my breath. But after explaining the situation to my sales guy Brad and the sales manager (?) Bob, they immediately agreed to cover most of the body work costs. As a result, they have a customer for life! I applaud their professionalism and ethics when they could have easily said "not our problem." Thank you again, fellas!Thanks for your very kind review! Regards, Randy Jackson, General Manager, (586)-281-2800
Amazing Dealership!!!!
by Donaj_Nick on 05/24/2019I have been a customer to a previous GMC dealership for 6 years. I stopped in Serra to look at a new car and met Kola Gojcaj. He was kind, professional, and helpful. He showed me around the dealership and introduced me to Linda Berishaj… in finance. She was so sweet and answered any questions. I immediately decided to lease a car with Kola and the paperwork process with Linda was fast and easy. This duo is amazing and made this my best car buying experience at a dealer. I would highly recommend Kola and Linda at Serra.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Randy Jackson, General Manager, (586)-281-2800
Serra Sales and Service
by encore16g62010 on 09/02/2016Barnard (sales) and Michael (finance manager) were informative and made the process of purchasing a vehicle an easy experience. Also, I had to bring in my 2010 G6 for recall issues and Marlene, in service, kept me updated on the service… provided pertaining to the recall and length of time it would be for the issues to be fixed. These three individuals, in my view, are wonderful assets to the dealership.Great Experience
by JohnL63 on 06/30/2016This was my first experience with your dealership. I found the truck that I wanted online and called and asked for new car sales and was connected with Bernard Jones. The entire process went very smoothly. I never felt pressured or hustled.… Bernard had the answers to all of my questions and gave me the impression that you run a first class dealership. Both he and Jim Cordes were very easy to deal with. You will be getting my repeat business.Fantastic service as always!
by Alex_volt on 03/03/2015updated 03/15/2015Scott Gould made this experience a pleasure as always. Fast, honest and professional service is all that I have ever received at this dealership and this experience wasn't any different.Fantastic Dealer Experience.
by ccfdad1 on 02/20/2015Amanda Stork was fantastic, very personable and easy to work with, both on my trade-in and new vehicle purchase. I would recommend her to anyone! Service department very friendly and attentive. Love the 2015 Escalade!Great Experance
by Kesselhon on 01/27/2015updated 02/05/2015Most dealerships don't have your level of service. Anthony Herrington is the best consultant I've had in all of my fifty two years of buying cars and trucks.GMC Serra Review
by Orest350 on 01/13/2015Fully met my expectations ... The showroom was clean, the people were friendly, the vehicle price was what I expected ... Overall it was a positive car-buying experience and I would recommend it to anyone.Great Online Sales
by ctrumble on 12/19/2014updated 01/01/2015I really appreciated the opportunity to reach out over email and Joe did an excellent job of getting me pricing over email and not treating me like I was a "window shopper." When Joe was out with a family emergency, Casey stepped right in… and gave us great service at the dealership.New terrain
by padgett19 on 12/19/2014My saleswoman Amanda was very thorough and polite. she made the whole experience of getting a new vehicle super easy and wonderful!1 phone call was all it took
by hockeyowner on 11/14/2014updated 12/07/2014I made a phone call from the add in the paper and spoke to Casey Clark, he was very helpful and once we came in and talked to him my wife and I were sold. Casey went above and beyond to help us, everyone there was very helpful. I think we… just found a new salesman and dealer.Great experience
by Erinjg on 11/15/2014updated 12/07/2014Art Seib was so easy to work with. He worked through all the complicated details we threw at him with ease. I felt that Art was honest and upfront and it made us feel comfortable.1st Class Dealer
by Jones_B on 10/30/2014Amanda was a treat to deal with, unlike the last dealer we bought from. Everyone we encountered at your store was courteous to us. My wife & I felt very comfortable in your store. We just took our Dodge there for an oil change and the same… environment was displayed there also. Keep up the great work!Excellent Car Buying Experience
by dcarie on 10/02/2014updated 10/19/2014I went into Serra without an appointment and was greeted immediately by a receptionist who promptly introduced me to a sales person. His name is Dan McBride and was one of the friendliest and helpful salespeople I have ever dealt with. Dan… personally pulled up the vehicle I wanted to test drive and while I was out got all the numbers together to lease or buy the vehicle. After talking about my current vehicle and what I needed in a new one, Dan was able to fit me in a vehicle that was right for me. Plus Dan was able to help pay off some fees I owed on my current lease as well as prepare all the documents behind the scenes so when I came in to pick up the vehicle, the process went very smoothe. It was the best car buying experience I have had to date.Serra Buick - Encore
by awilson578 on 09/27/2014updated 10/10/2014Bob asked questions that got us additional rebates. This has never happened at other dealers, though we would have been eligible. Bob also took LOTS of time to be sure that I knew all of the features of my new Buick. And lastly, the… dealership gave me a fantastic deal on my trade in. Much better than the dealer we had used in the past.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you so much for your wonderful review! We're thrilled to hear that you had a great time at Serra Buick GMC Cadillac and that Michael made your experience feel like that of old friends. It's fantastic to know he took the time to go through everything with you, and we appreciate your understanding about the details covered in the manuals. We look forward to welcoming you back next time for more enjoyable moments! Sincerely, Randy Jackson, General Manager, (586) 281-2800
by Serra Buick GMC Cadillac on 10/01/2024