Cook Chevrolet
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Customer Reviews of Cook Chevrolet
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26 service reviews
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Oil Change and Tire rotation quick service
by truckguy1970 on 04/06/2017updated 04/18/2017quick service, nice waiting room, friendly staff. Cook Chevy has a quick lube area so it is much quicker than some of the other dealerships to get in and out quickly.Great staff
by bearpeach78_ on 04/08/2017Friendly staff with great service, explained work to be done that i could understand, and quality work was done in a timely fashion.service center
by 2LLtime on 06/16/2016Great service, very friendly and informative. Found the issue and fixed it and didn't rip me off like other dealerships often do. I will remain a returning customer! Thank you!Great service.
by ruthie_48 on 05/03/2016I had a problem with low power in the engine and sent it to Cook to honor a recall. The service lasted about 90 minutes and everyone was so nice and helpful. They also found that I needed a new gas pedal that was also covered under the… recall. I have always been pleased with their service and definitely recommend Cook to all my friends and relatives who are looking for a dealership that is honest and trustworthy.Happy
by VivianvB on 01/28/2016updated 02/14/2016The repair took less time than I thought, which was awesome since it was my day off from work. Thank you! !!!Great People to deal with!
by Rdavis91 on 12/01/2015updated 12/18/2015Very welcoming nice to walk in and not be seen as a dollar sign. I drive from Flint to get oil changes because It still saves me time. Hoping to trade in my double cab lease and get a crew cab for a good price in September when my lease is… up. Thank you guys!Service Department
by rbgodi on 12/16/2015I was told that my visit could take from 1.5 - 2 hours. I was out in one hour. I was a happy camper.Cook Gm Superstore
by Henry1960 on 12/08/2015Excellent service ,great follow through and very friendly. A Big Thank you to the service dept. For picking up my car and also thank you to Michael my sales person.Truck maintenance
by RuthannMiracle on 10/30/2015updated 11/12/2015Very polite and helpful staff. Had to work on the truck for several hours, so they let us take a loaner. Cook is one of the very best dealers we have ever dealt with.Chevy Equinox Lease
by lynnvantonne on 10/30/2015updated 11/11/2015I have got to tell you that in all my dealings with car dealerships all over the country you Guys are the best! Everyone that I have dealt with from the receptionist to the man who drives the vehicles back-and-forth have been top drawer. I… have always dreaded dealing with auto dealerships, your dealership has really turned me around. Thank you very much! You can be sure that I will tell everyone I know what a great experience I had at Cooks Chevrolet in Vassar.Happy but wondering?
by KayJacob on 10/31/2015updated 11/11/2015Very polite service which I appreciate very much. Kept me notified of progress. The only thing that bothered me was I had to leave my car and they offered me a loaner and when they drove up with it , it was a truck. I asked if theyhad a car… and they did loan me a buick which I appreciated. I didn't have much gas in the vehicle and had to stop and get 5,00 dollars in it as it was almost on the red line. I felt they could have put a little more gas in the vehicle before I took it.Profesional, knowledgeable service department
by Meme7lynn on 10/18/2015From the minute I walked in the door until the minute I left, I was told what was wrong, how long it would take to fix, and cost. Very good service manager/department. They are professional, knowledgeable and friendly from start to finish.… Will return time and again.Big time service, small town hospitality.
by Tcummings1 on 08/29/2015Friendly. They listen. I'm treated with respect. Never feel like a "number". Fast. Kept me updated throughout the entire process. I won't go ANYWHERE else. It's about a 45 minute drive from home, but so worth it. Love cooks!!!!Cook GM Super Experience
by Tonya_L on 07/24/2015updated 08/05/2015I was greeted in the service area right away with a smile, and the gentleman even took the time to walk me to the waiting area. The services took less time than I thought they would. I was even greeted by the people at the front desk when… I left. You can go to any dealership, there are tons, but the level of customer service I have experienced at Cook is exceptional and I will be returning and referring.oil change
by GammaRays on 07/17/2015updated 07/29/2015After a few miscommunications, the oil change for my leased Equinox went off without a hitch! Pick-up and delivery was friendly and efficient.service Dept
by Osterman_66 on 05/08/2015updated 05/19/2015The service dept has been great to me. For all the engine issues of my 2010 equinox that is the worst car I have ever owned. There understanding of my frustration is comfortin. Ben in the service dept is one of your best for customer… service. I am a loyal customers. Will purchase again from cooks. Ad soon as i get rid of this lemon of a car.2011 Chevy Impala
by ruthie_48 on 03/13/2015I had several items that needed to be repaired this time on my 2011 Chevy Impala, one of which was to install a new battery. Also to take care of the Recall Notice regarding the ignition switch. I also had a huge crack in the windshield… so I asked about that also. Brent told me they have their windshield contract with Troy Auto Glass so asked him if he could contact them to see if they could replace the windshield. As it turned out, Troy was in the dealership also and we scheduled an appointment to have the windshield replaced. Brent checked the history on my car and noticed that the tires needed to be rotated also. I am very pleased with everything that was done!! Cook Chevrolet is just the absolute best!!!Repair of a Buick Enclave
by gdowis on 02/09/2015updated 02/22/2015Dave, in the body shop, did a fantastic job from start to finish repairing my Buick Enclave. After seeing the finished repair and the attention to detail when I picked up the car on Saturday, it was as if the car just came off the assembly… line. Thanks for a job well done.The Best
by erb56 on 01/17/2015It was a great experience with Ben in service being friendly, professional and timely in letting me know what was going on with my Traverse. The mechanic went out of his way to make sure that the job was done perfectly, all the way from… detecting the problem, to installing the new module, to changing the trailering wire to ensure that this problem would not reoccur again. I saw my salesman, Mac and he went out of his way to make me feel very welcome at the dealership. My car insurance agent was amazed that I got a loner vehicle. He said that just is not done anymore. I would definately recommend Cook Chevrolet to all of my friends, because they have a great sales team and friendly knowledgeable service.Mr. Thomas A. Applebee
by diver5987 on 01/07/2015We had you replace a worn thermostat and replaced a rear wiper. The vehicle is running very well with a functional rear wiper. I am very pleasedService
by zeilinger70 on 12/19/2014updated 01/02/2015Good service. But shouldnt take an hour and ten minutes for oil change and tire rotation. And.....GREAT COFFEE, but missed the coplimentary donuts.
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