Graff Chevrolet Okemos
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Customer Reviews of Graff Chevrolet Okemos
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8 sales reviews
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Nice Sales Team, Horrible service team
by Michele on 08/14/2022Bought a used SUV, I was told it was inspected but two weeks later the car overheated and they found a cracked radiator. We called the dealership for help. There was no support at all. Since I couldn't drive the vehicle we had it fixed… locally. We then called back and told them the cost...over $3.000, and was told we offered you a free tow back here to our dealership, There was no offer of that free tow...why wouldn't I have done that? Awful service, won't stand behind their product. I feel ripped off. Tom was a great Salesman. Matt the GM and Bryce the service manager were awful. I had hopes the GM would help me out, but nope. Hank Graff said Always do the right thing. I guess doing the right thing isn't what they do there.I literally just had the WORST experience with Lauren Lee and Graff Chevy
by Rumell on 07/10/2021I literally just had the WORST experience with Lauren Lee and Graff Chevrolet. I had been communicating with Lauren for the past couple of days in regards to me inquiring about a 2021 Chevy Blazer. I recently made a purchase with at a… different car dealership roughly about a month ago and was not satisfied with my vehicle for multiple different reasons. So Lauren and I crunched up some numbers of what my down payment would be as well as what I was receiving for my trade on my current vehicle. I ended up letting Lauren know that, I couldn’t make a decision on the down payment for the 2021 Chevy Blazer because I literally just put a couple grand down on my current vehicle. Lauren stated she understood and to contact her when I was ready. I gave it a few days and reached back out to Lauren literally 3 days later in which was today. I informed Lauren that I had another parent to provide me with a GM discount so that I could receive money of the purchase of the 2021 Chevy Blazer. I also informed Lauren that I was told I couldn’t get out of my current vehicle for 6 months due to my initial GM discount and Lauren stated that she wasn’t sure of that. Lauren asked to give me a call back so that she could do some research on it. Minutes later, Lauren called me back and stated that if I was trying to utilize the same person for a GM discount wouldn’t work and that there could be some penalties for the person that provided me with the discount if I was to trade in my current vehicle for the new 2021 Chevy Blazer and not wait the 6 months. I asked Lauren what was her advice on the situation and she stated she would wait the 6 months but it was my choice to do so and that she would still sell me the 2021 Chevy Blazer. I told Lauren that I would reach out to the individual to see if they were okay with my decision and that I would call her back. Lauren said okay I’m only here for another hour so just let me know. I said okay and proceeded to call the person that provided me with the discount and they were understanding with my situation on my current vehicle and to call Lauren back so I did. I didn’t get an answer so I proceeded Graff Chevy because I didn’t see a issue as to why I couldn’t purchase the 2021 Chevy Blazer. I went to my credit union, grabbed the check for the purchase of the 2021 Chevy Blazer and headed to Graff Chevy. I neglected to mention that I’m trucking around my 3 year toddler in the car with me due to me being a single parent and Graff Chevy is literally 30 minutes from our home. I arrived at Graff Chevy and Lauren is standing in the front of the building. I walked up to Lauren and stated everything is all good and I’m ready to purchase my new vehicle. Lauren stated: well unfortunately we are not comfortable with selling you a vehicle with your GM situation. GM situation???? I stated, I don’t have a GM situation. I have my down payment, I have the check from my credit union and was all set to make the deal for my new vehicle. Lauren stated well this is the information that was provided to me to give to you. I requested to speak to the Sales Manager Mark Contreras. Lauren stated you can and I will see if he’s available but he’s going to tell you the exact same thing. I said okay well let me hear it from him them. Lauren proceeds to Marks office, sat down with him for maybe a minute or two, got back up and came to me and stated that he’s busy with other deals and I would have to wait until Monday. Mark Contreras was not on the phone nor with a customer. Mark Contreras had enough time to tell Lauren Lee that he wouldn’t sell me a car but couldn’t tell a paying customer why? I felt very discriminated against, belittled and treated unequally. I’ve never encountered such grossly customer service before in my life. So, I don’t have a new vehicle from Graff Chevy, but I do have a new 2021 Chevy Blazer on my account with my credit union that I now have to dispute on Monday morning and explain the reason as to why I’m throwing 45k back in their faces. EEOC & BBB will hear about this. This was personal for Lauren Lee.Graff customer for years
by BobMcDonough on 01/25/2018updated 02/06/2018Over the years, my wife and I have been involved in 6 different Graff auto transactions, for ourselves and our kids. We have purchased 1 new car, 2 used cars, and done 3 leases. Our experiences have been consistently courteous, fair and… positive. We have worked with 2 different sales associates, and both were extremely knowledgeable and helpful. Last month, our son was buying a car himself for the first time. We looked around at Graff, where the sales guy actually explained to our son, exactly what he needed to say, to get the best price! Then, we found a "better deal" at another local dealer, on-line... only to be subjected to a "bait and switch" when we arrived. We went right back to Graff, and our son bought a car with confidence, that same day.Russel Smith - Graff Chevrolet
by slipnot26 on 05/07/2016Russel Smith at Graff Cheverolet is a MUST for your next car buying experience. We told him what we were looking for. It wasn't on their lot, but he went on the hunt and found it at another dealer and brought it to us. He didn't "wheel and… deal" us and gave us the best price right out of the shoot. Which happened to be the best price out of the 4 dealerships we went to. He walked us through the vehicle showing us how everything worked and set up the OnStar with us. Yes I know that we could learn and do that all ourselves---but that my friends, is customers service in sales at its finest. Plus he is hysterical. He also walked us around to each department and introduced us to the heads of each so we would know who to contact if needed. Just a great experience!Great Car, Great Price & Service
by phildesc on 11/30/2015We have bought three cars at Graff the past few years. Each time they are willing to negotiate on price (even with other discounts). Best of all, when you buy a car at Graff you know that their service department is going to take car of… you for a fair price for the whole life of that car.Excellent purchase experience
by tjscolorado on 09/05/2015Greg Jenca is a real gentleman. He is honest and works to create a long term relationship. Matt sloan is friendly, runs an excellent dealership and is a pleasure to deal with. Greg Southwell does a great job with the financial… procedures. He was respectful of my time and is very efficient. I am a repeat customer and will continue to be.Stress free car shopping for women
by debkay718996 on 07/01/2014As a women shopping alone for a new car it can be very intimidating. When I first got to the lot Ken started to help me and he made sure I felt comfortable to ask questions and not feel stupid. I needed to get my payments as low as possible… and Ken helped to figure a way out. I had left my garage door opener in my trade in. I called Ken up and he went and found it for me. I had purchased two cars from Press Kool, so when I needed another one it only seemed right to look at Graff first.
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