Graff Chevrolet Okemos
Dealership Sales Review
Bought a used SUV, I was told it was inspected but two weeks later the car overheated and they found a cracked radiator. We called the dealership for help. There was no support at all. Since I couldn't drive the vehicle we had it fixed locally. We then called back and told them the cost...over $3.000, and was told we offered you a free tow back here to our dealership, There was no offer of that free tow...why wouldn't I have done that? Awful service, won't stand behind their product. I feel ripped off. Tom was a great Salesman. Matt the GM and Bryce the service manager were awful. I had hopes the GM would help me out, but nope. Hank Graff said Always do the right thing. I guess doing the right thing isn't what they do there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes