Cadillac of Novi
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Customer Reviews of Cadillac of Novi
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Quick and knowledgeable service department
by HD on 04/09/2025I've brought multiple vehicles in for service appointments for small and large issues. They've always taken care of my vehicles and solved my issues. Nice showroom to wait in and checkout new models. Anything that comes up this dealer makes… it right which is hard to find now.
The following reviews are more than two years old. They are not included in the overall rating.
1 service review
Worse Service
by KenR on 04/07/2023The WORSE Service department I’ve seen in my 45 years of buying cars! certainty sub-par by Cadillac standards. Better Service at the Chevy dealership. Service advisors that don't return calls for starts. In fact when you call, no one… answers, no operator so I wasn’t even able to talk to a cashier to find out how much my bill was. maybe because I was overcharged for diagnosis fees and it was missed diagnosed, after paying $600. I found that the problem was not resolved. I Return the car and after a day was handed a bill for a second diagnoses fee. I complained, and it was dropped. Got in the Car and not only was the problem not resolved, but the info system was now Blank. I was told By the Service advisor that the best that they could do was to put in a new $1600.00 System ( They lost , misplaced, or failed to enter the extended warranty info I gave them). I took the car over to the Chevy Dealer who takes care of my truck. 7 hours later the problems were resolved, After a small Co pay the car is fine. (No new info system ) If my car breaks down in front of this dealer, I’m paying whatever out of pocket necessary to tow it to another dealer. Piss Poor Service… period.Mr. Rankin, We are sorry to hear of your frustration and are trying to reach out to you to discuss it further. Our Fixed Operations Director has tried the numbers we show for you but has been unable to speak with you directly. If you could please call or email us to discuss the concerns it would be greatly appreciated. Derek Schema Fixed Ops Director 248 476 4466 dschema@foxmotors.com Thank you, Rebecca Clark General Manager
Replying to my Review, the Dealership stepped up, refunding my money and other costs involving my repairs. So I’m thinking this may be evidence of their intention to fix the the shortcomings I encountered. We will see… next oil change is on the horizon
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About our dealership
Thank you for the amazing review! We're so pleased to hear that Cadillac of Novi has consistently met your service needs, whether big or small. It’s great to know you enjoy our showroom while you wait and appreciate our commitment to resolving any issues. We look forward to assisting you again in the future and hope you come by to check out our latest models! Sincerely, Rebecca Clark | General Manager
by Cadillac of Novi on 04/10/2025