Kia of Lansing
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Customer Reviews of Kia of Lansing
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KIA of Lansing for life!
by Gary Lehman on 03/02/2024
I just LOVE KIA of Lansing. I bought a KIA Soul about three years ago with the awesome assistance of Kody and their fabulous finance gal, Lisa. I had challenging credit but they got me into a new car. I recently went and test drove a blazer… but just didn't love it so stopped at KIA of Lansing to see what they had and fresh out of detailing was a very low milage used Sorento not even listed yet. I talked to, Kody he handed me the keys and it was a done deal I had to have it. Kody and Lisa worked very hard and even stayed late that night to secure me a loan with a far better interest rate, going well into the next day but, Lisa did her magic and made it happen for me when I didn't think it was going to. I'm SO happy with my new Sorento and most importantly LOVE it. I'll never stray from KIA of Lansing again they have a lifelong customer in me. I'm just a KIA guy! Thank you SO much to Kody and Lisa!!
thanks you two! -Gary
204 reviews
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by PhillipPP on 02/02/2016Terrance was our sales Consultant, and he was Great!! Terrance took time to explain everything about the car and our options for leasing or buying. having the opportunity to take the car home and drive it for 24 hours was wonderful! my… wife and I hadn't purchased a car in 15 years, so it was nice to have a sales consultant that took time and patience with us. we purchased our KIA on February 1,201616 Sorento AWD
by Captain_Cole17 on 01/30/2016Armando Orta was EXTREMELY HELPFUL and knowledgeable about what we wanted. Did everything for us we asked and so much more. Above and beyond.Kia
by Lansing_Mich on 01/17/2016"Customers are first" is obviously a core value here because it is expressed from the first greeting of the service technician all the way through to the employees I passed on my way out to the parking lot to get my car after the work was… completed. The atmosphere alone makes me want to be a continual part of the KIA family.Greatfull
by An599949 on 01/09/2016I appreciated the straight forwardness of the sales guy. Also we were in a hurry and he was very helpful with that.Great Experience
by elm0ette2 on 12/10/2015Terrance was great! I had no idea that I would be able to walk into your dealership and take ownership of my new car that day. I have always had to return a few days later to pick up my car, and this was a Saturday close to closing time no… less.Great, comfortable car buying experience at Kia lansing
by Michelefotell on 11/01/2015updated 11/19/2015I got superior service from sales and service. First off so my sale person Cody treated me like I was a Vip. He looked cute several different car options fir me then both the manager greg and the owner were there to make suggestions and… support my decision to buy or lease thanks we are very happy with our new sorento . Also the service manager keith went over some other new features with me nd was very patient with my questionsGreat Kia dealer
by Keith_R on 10/20/2015updated 11/12/2015Friendly staff all the way around. And funny that my salesman knew my name when he seen me especially since it has been two years from the time I bought the car.NewKiaSoul
by MariaKIASoul on 10/30/2015updated 11/12/2015Willing to match and beat a previous deal. Willing to work with customer to achieve highest satisfaction on purchase and product. Friendly and clean dealership.Honda Civic
by Albanei on 09/18/2015updated 11/03/2015Everything was handle in a timely manner. Met all my needs answered every question, And walked out with an car. Only one visit to the dealership no run around.Excellent service! Went to only ask questions and left with a new car!
by Jasonhetfield on 09/10/2015updated 10/29/2015I went into talk to someone about leasing a car. I was introduced to Aaron. Not only did he answer all of my questions but I left with a car that same day! He was kind, attentive and knowledgeable. I've only ever bought Fords in the past.… I'm loving this Kia!!!Best birthday present ever
by Darcybailey on 09/11/2015updated 10/29/2015The sales man was not pushy he asked what we were looking for and we told him and he showed us a few different cars then when we found the one we wonted he worked with us till he found a payment we could do then he went out of his way to… get the car cleaned so we could take it home he and the guy that dose the detailing worked vary hard and for that I thank them vary muchWonderful Experience
by Brenda504 on 10/26/2015I liked how the salesman tried his hardest to get us a good deal. And he made us feel comfortable. Everyone was so nice and friendly.I recommend Kia of Lansing
by Dwt110507 on 08/29/2015updated 10/26/2015Mando was the sales consultant we drew when we dropped in on Thursday, and it was a great experience from the beginning. I have to feel like the person selling me a product is not trying to unload an unwanted item if I am going to proceed… with a purchase this large, and it was pretty obvious to me that Mando believes in the product. He is both personable and knowledgeable, which meant he answered all the questions my wife and I had and was able to fit me with a Kia Soul that I believe I will enjoy. At no time did I feel I was being directed to any particular vehicle, or feature. Quite the opposite, actually, and I enjoyed that difference.Service department second to NONE
by Svwrwing on 10/23/2015I like the personal touch and that all the service managers know me by name, not jut by my vehicle!Service Review of Kia of Lansing
by KennethRR on 10/07/2015Always very friendly and no high pressure sales tactics for additional services. When additional services are offered, it is just that, they are letting me know about other possibilities I may want to partake in, but if I say "no" there is… no pressure.Me & My KIA
by sherocksacres on 09/25/2015The people were very friendly & the salesperson was very knowledgeable on the KIA I ended up leasing. Answered all my questions & showed me around introducing me to the service department where the vehicle will be serviced, showed all the… buttons & whistles on the vehicle. It was an experience that other dealerships should follow.Superior customer service, Thank you!
by HJankowiak on 06/26/2015Immediately upon entering, the culture was energetic and positive. In particular, Kody was amazing! Kody listened to what we wanted and delivered above and beyond our expectations. I look forward to all future business with Kody and have… already referred several people his way. I believe it is important to reward individuals that take pride in their work, work hard and go the extra mile to take care of their customers. Thank you Kody!Service Department
by Antwon11 on 06/11/2015updated 06/22/2015I can remember when I first bought my car and Chris was in the service department then and I did not know how to work something on my car and I said to him that I don't know anything about cars and that I lived by myself and would probably… call and stop by whenever I thought I had a problem and with a smile on his face he replied that is no problem that is why we are here to help you and you can stop by anytime and that meant so much to me. Everyone in service knows my name whenever I come in or recognize my voice when I call, they are ALL so PLEASANT and knowledgeable and very helpful, they never try to tell me that I need something done that I don't really need and that is VERY IMPORTANT TO ME, seeing how I am a single female, I would not buy a car from any other dealer but Kia because of the OUTSTANDING SERIVICE that you all have given me in the last 6 years, and I recommend you all the time and a couple of my friends have even bought cars from you. You all need some kind of recognition for the people that refer you and they purchase vehicles. That would be a nice perkGreat experience
by takruger on 05/28/2015updated 06/08/2015I was immediately greeted at the door by the manager and was introduced to my Sales Consultant Neil Miller immediately. I was very impressed with the professionalism of Neil and how he helped me with the anxiety of the financing end of my… deal. The lady in finance was great in explaining my loan and my options for re-financing at a later date. During the tour I was impressed with the service department and their greeting and the great job they did in getting my car ready for me. I know I will be a returning Kia Customer in years to come.best experience yet
by Danibelle on 05/02/2015updated 05/20/2015Everything! Mando had a great personality, he was very friendly and he did everything he could to help me out.2016 Sorento
by brusierjr816 on 05/05/2015updated 05/18/2015Alex Malone was very courteous and answered all my questions, he even brought the vehicle to my house to complete the sale. First class all the way!
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