Kia of Lansing
Dealership Service Review
I can remember when I first bought my car and Chris was in the service department then and I did not know how to work something on my car and I said to him that I don't know anything about cars and that I lived by myself and would probably call and stop by whenever I thought I had a problem and with a smile on his face he replied that is no problem that is why we are here to help you and you can stop by anytime and that meant so much to me. Everyone in service knows my name whenever I come in or recognize my voice when I call, they are ALL so PLEASANT and knowledgeable and very helpful, they never try to tell me that I need something done that I don't really need and that is VERY IMPORTANT TO ME, seeing how I am a single female, I would not buy a car from any other dealer but Kia because of the OUTSTANDING SERIVICE that you all have given me in the last 6 years, and I recommend you all the time and a couple of my friends have even bought cars from you. You all need some kind of recognition for the people that refer you and they purchase vehicles. That would be a nice perk
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable