Kia of Lansing
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Customer Reviews of Kia of Lansing
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KIA of Lansing for life!
by Gary Lehman on 03/02/2024
I just LOVE KIA of Lansing. I bought a KIA Soul about three years ago with the awesome assistance of Kody and their fabulous finance gal, Lisa. I had challenging credit but they got me into a new car. I recently went and test drove a blazer… but just didn't love it so stopped at KIA of Lansing to see what they had and fresh out of detailing was a very low milage used Sorento not even listed yet. I talked to, Kody he handed me the keys and it was a done deal I had to have it. Kody and Lisa worked very hard and even stayed late that night to secure me a loan with a far better interest rate, going well into the next day but, Lisa did her magic and made it happen for me when I didn't think it was going to. I'm SO happy with my new Sorento and most importantly LOVE it. I'll never stray from KIA of Lansing again they have a lifelong customer in me. I'm just a KIA guy! Thank you SO much to Kody and Lisa!!
thanks you two! -Gary
204 reviews
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Open Saturday's
by GenelleU on 11/29/2016updated 12/07/2016I was able to get in for an oil change on the day I called to set an appointment, which was a Saturday. I appreciate that the Service Center is open on the weekend.Jeff is the best
by StacyRM on 11/24/2016updated 12/04/2016Jeff Darden is great. He is honest and trustworthy and doesn't try to oversell you something out of your budget. This is the 3rd or 4th car we've bought from him.Well done
by Asully2016 on 12/01/2016Kia of Lansing is the least annoying dealership I have ever been in. I am never comfortable car shopping, but your dealership does a good job of making customers feel good about being there.Very Happy
by breadmac on 11/24/2016Very low pressure and very clean dealership, Kody Slaght was great, he showed us several vehicles and took great care of us.Vehicle Repair and tuneup
by biehns77 on 10/29/2016updated 11/08/2016They took care of my vehicle and had great recommendations for future repairs. Very respectful. Would highly recommend for the future.Recent service appointment
by vmendez87 on 10/27/2016updated 11/08/2016Brandon in service is very attentive and thorough. I feel very comfortable talking to him about my car. I don't always know the correct terminology to use when describing mechanical problems, but he always understands what I'm trying to… explain.Great experience
by Janet123a on 10/24/2016updated 11/08/2016Staci Alexander was very friendly and helpful and very knowledgeable about the various Kia options and features. Overall was a very positive experiencekia experience
by Howard16_ on 10/31/2016Salesman did a great job. He was attentive, helpful. He showed us several cars and answered all of questions about each car. He didn't put any pressure on us. Very upbeat and knowledgeable about each vehicle.Oil Change and offer
by yankeefan0014 on 10/31/2016Very friendly and felt an a sense of wanting to get me out fast. Only issue I have is last oil change I was called based on my review because I was not happy with the time so I was offered a free oil change but then when they realized I get… them already because of the package I bought they gave me a free car wash. I thought the air filters were a apart of the oil change process but this visit I was told it was not and they needed to be changed along with the 3 wipers. When the person called last time and asked me how they can make it right for my previous visit I would have asked for wipers and/or filters if I known. I think instead of the car wash they could have offered and or all of the filters and/or wipers instead of quoting me just under $100. Other than that I think they were all very nice and the total time was around 1 hour and 45 mins which I still think was a little high for having an appointment and being told they were not booked up but still better than last time.2015 sorento
by Vicky_J on 10/20/2016we have leased 2 Sorrento's and have been very pleased, the staff is always help full and kind. Jeremy in service is awesome always makes sure when service is performed it is in a timely fashion, he has gone above and beyond several times… for us.evaluation of recent visit
by roseannward_01 on 10/18/2016The staff are friendly and professional. The waiting room is always clean. My oil change, filters and wipers were done quickly.Good Service
by Swainsworld on 10/08/2016updated 10/15/2016Jeremy and Brandon in service are always very friendly. Service does a great job and always has my car done on time.We had excellent service, and everyone was so helpful!
by WilsonFamily1 on 10/02/2016updated 10/15/2016I came in with a need, and what I thought was a near impossible situation. But everyone worked together and made it possible to get us into a vehicle we needed! Kody was extremely patient and did everything he could to make sure we could… get what we needed and fit it into our requirements!Survey
by GrannyH on 10/12/2016I put buying a car off because I didn't want to go through days of negotiations. I sat down with Mike Miller, and we discussed my wants, needs, and things I don't want. Then we worked within my budget to find the car that fit my budget… and had everything I wanted. I was in and out in a few hours. This experience after spending days in other dealerships was a breath of fresh air!Oil change
by Samanthaw31 on 09/13/2016updated 09/28/2016The service was very fast and cheaper than I thought it would be. I would definitely recommend Kia to my friends and family.Survey
by BernardBrown on 08/28/2016updated 09/12/2016Jeff Darden is a fantastic salesman, very knowledgeable and friendly. He explained everything I needed to know about the Forte and really worked for my family. He deserves a pay raise!Excellence at work
by LAndrew1947 on 09/09/2016My granddaughter was in the emergency room at the hospital. I told the young man about my situation and they service my car right away. Please don't change.....I love Kia.....I tell everyone about this location and how you guys help women… and don't take advantage. God Bless you.Kia of lansing
by Edmund55 on 08/16/2016updated 09/07/2016Always addressed issues and gave me a vehicle to drive when repairs took more than a few hours. Followed up on recalls even when I did not know.Car purchasing
by Kurtzube on 08/26/2016updated 09/07/2016I liked that Staci didn't try to sell me a car I wasn't interested in or was out of my budget range. I also enjoyed her enthusiasm and kindness through the whole process.Great Service and sales team!
by Meagandullack on 08/21/2016updated 09/07/2016Jeff Darden in Sales was great to work with from the moment I walked through he door, through all my questions and call and as I got the keys to my new car! He understood my budget needs and made sure I got into a car I could afford. He is… extremely knowledgeable about the car and showed me every feature and detail. He really went the extra mile for me.Koty is AWESOME
by KylieRyan on 08/23/2016updated 09/07/2016Great customer service. I felt like my opinions mattered. Koty made me feel like I was making the right decision. He was extremely helpful throughout the entire process and very encouraging.
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