Customer Reviews of Art Moehn Chevrolet
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by Chuck #1 on 06/17/2024Dealership performed excellent hope corporate builds a midsize hybrid pickup !Chevy Volt repair?
by Quitkid on 02/20/2024I cannot in good conscience return to Art Moehn Chevrolet. I trusted and used your services for the last 6 & 1/2 years. Upon analysis of my Chevrolet Volt the technician was unable to offer any reasonable repair option and told me my… main battery needs replacement (for $28k the first time they quoted, then $24k about 3 months later). Over the course of the last 4 months with multiple visits to the shop I've been told my car repair bill would be from $24k-$28k and no timetable as the battery needed is on back-order. I was also told the last time a few other small parts needed replacement. I'm glad I said no and went elsewhere. How can you even say these things with a straight face? It boggles the mind. A new to me used car costs less. Upon investigation by a third party the low voltage system needed a new battery. This was an error that had fired before and was investigated and I was told at Art Moehn that, "it's not the low voltage system, it's the main battery". So why did I get a "low voltage system" error on my dash? I never did get an explanation of that. I have since been told by the Reddit Volt Forum that a bad low voltage system can cause excessive faults... That is interesting. The third party has replaced the low voltage system battery and said the larger battery is putting out the correct voltage, but is not holding much of a charge (<50% of new) and likely needs replaced very soon. That's the same thing I was told at Art Moehn the first time I went in. However, after the third party replaced the low voltage system battery in the volt and then drove it for 50 miles of testing they have not been able to get another code to fire. So, for less than $1k I have a car I can drive. I acknowledge it's not 100% fixed, but it is roadworthy. This interaction feels deceptive on the part of the dealer. My car is out of warranty (but it was close) and so I realize GM approved new parts are expensive, but what they offered was absurd at best. Then, in communicating with me, acted as if this was "reasonable and acceptable" mode of doing business. It is NOT. All this to say I guess I'll be going elsewhere with my business. Art Moehn gets 2 stars because the interactions were never rude or condescending in and of themselves. However, the nonsense of these last few months of events is astounding and borders on incompetence. Can you even fix your own car? I guess not. If the reader thinks I'm angry, I'm not. I am greatly disappointed. I chose to go to Art Moehn over the objections of my wife because they "knew the car" and would "do better quality work with GM parts". It feels all for naught, as they couldn't keep my car roadworthy. Nobody else worked on my car ever until now. I did and do love my car. I hope to keep it on the road. I am beginning to think it was not a wise purchase if it lasts only less than 7 years for $35K+repairs. That's not a good deal at over 5K/year for a small hatch-back sedan.Oil change, and tire rotation
by Cindi agge on 04/25/2023I was a little disappointed this time, because when I was called to the counter that the work was done, I was informed that they did the oil change, but not the tire rotation because they did not have the item to unlock the Lugnuts. Well,… it’s in the glove box, they didn’t even bother to ask. So when they said it was done without the tire rotation, I said well I’m here for that as well and I’m not waiting for another oil change to do that so they took it back in to do the work properly.Great service
by Jemcumber on 08/16/2016They were friendly and efficient. Two things I look for in car care service.Excellent service
by johnedoorbell on 02/18/2016LOF and tire rotation on my 2014 Cruze was done quickly and expertly with GM materials. I will definitely be back for all my service needs.15,000 mile service
by johnedoorbell on 02/20/2014updated 06/10/2025I had the 15,000 mile service completed on our Sonic. Check in was efficient and fast and the service was preformed thoroughly and very quickly.
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Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Cindi, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, the Team at Art Moehn Chevrolet
by Art Moehn Chevrolet on 04/27/2023