Art Moehn Chevrolet
Dealership Service Review
I cannot in good conscience return to Art Moehn Chevrolet. I trusted and used your services for the last 6 & 1/2 years. Upon analysis of my Chevrolet Volt the technician was unable to offer any reasonable repair option and told me my main battery needs replacement (for $28k the first time they quoted, then $24k about 3 months later). Over the course of the last 4 months with multiple visits to the shop I've been told my car repair bill would be from $24k-$28k and no timetable as the battery needed is on back-order. I was also told the last time a few other small parts needed replacement. I'm glad I said no and went elsewhere. How can you even say these things with a straight face? It boggles the mind. A new to me used car costs less. Upon investigation by a third party the low voltage system needed a new battery. This was an error that had fired before and was investigated and I was told at Art Moehn that, "it's not the low voltage system, it's the main battery". So why did I get a "low voltage system" error on my dash? I never did get an explanation of that. I have since been told by the Reddit Volt Forum that a bad low voltage system can cause excessive faults... That is interesting. The third party has replaced the low voltage system battery and said the larger battery is putting out the correct voltage, but is not holding much of a charge (<50% of new) and likely needs replaced very soon. That's the same thing I was told at Art Moehn the first time I went in. However, after the third party replaced the low voltage system battery in the volt and then drove it for 50 miles of testing they have not been able to get another code to fire. So, for less than $1k I have a car I can drive. I acknowledge it's not 100% fixed, but it is roadworthy. This interaction feels deceptive on the part of the dealer. My car is out of warranty (but it was close) and so I realize GM approved new parts are expensive, but what they offered was absurd at best. Then, in communicating with me, acted as if this was "reasonable and acceptable" mode of doing business. It is NOT. All this to say I guess I'll be going elsewhere with my business. Art Moehn gets 2 stars because the interactions were never rude or condescending in and of themselves. However, the nonsense of these last few months of events is astounding and borders on incompetence. Can you even fix your own car? I guess not. If the reader thinks I'm angry, I'm not. I am greatly disappointed. I chose to go to Art Moehn over the objections of my wife because they "knew the car" and would "do better quality work with GM parts". It feels all for naught, as they couldn't keep my car roadworthy. Nobody else worked on my car ever until now. I did and do love my car. I hope to keep it on the road. I am beginning to think it was not a wise purchase if it lasts only less than 7 years for $35K+repairs. That's not a good deal at over 5K/year for a small hatch-back sedan.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes