Fox Ford
Customer Reviews of Fox Ford
Review type:
Great experience with Fox
Great Place
by Daniel on 06/07/2023I got my Mazda about 7 months ago and it was so easy. It took 3 months to come in which was much quicker than other places. Appaya is awesome and even remembered me when I came in for my first oil change yesterday. He came over and chatted… for a bit. I didn't expect a car wash with the oil change so that was great.Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Mazda, we value our customers and we look forward to seeing you down the road. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Saturday car oil change and maintenance
by Mary on 06/05/2023Service Technicians were able to correct all car requests on Saturday!Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Mazda, we value our customers and we look forward to seeing you down the road. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Love my Mazda CX-5!
by Deb on 06/02/2023Nico is very easy to work with and went above and beyond to get the exact vehicle I wanted.Reviews like yours are truly a breath of fresh air, Deb! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Steve Winters, GM, swinters@foxmotors.com
FOX FORD has an excellent team to service your vehicle
by Donald on 05/27/2023Dependable, courteous skilled service teamIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Window repair and recall repair
by MaryAnne on 05/26/2023Friendly, helpful staff. Clean and comfortable waiting area. Bright and clean service area.Thank you for this amazing review, MaryAnne! We really appreciate your business. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Unusual electrical issue
by Tim on 05/25/2023Ultimately they fixed our vehicle. There was a long wait for a part which wasn’t needed in the end, but the issue with the vehicle was very unusual.Thank you for the great feedback, Tim. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Mazda CX5
by Randall on 05/25/2023We appreciated the time to review information without being hounded by a sales person. Then made a visit when we were ready.Randall, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Ford Mazda. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Robert
by Robert on 05/25/2023The sales experience was fast friendly and easyThank you for this amazing review, Robert! We really appreciate your business. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Recent service
by Donald on 05/23/2023Fast, efficient service.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great Service
by Robin on 05/21/2023Kevin provided excellent customer service. He explained what services were being completed and how what services my car will need soon. I appreciate his patience and knowledge. Ford has made a great choice with him!Robin, thank you for the awesome feedback! Kevin is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We look forward to assisting you again soon! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Than you Sid
by Michael on 05/20/2023Our car was towed one evening because of a bad battery. Sid, our service writer, made sure it was looked at, diagnosed, and repaired the next day. This enabled us to have our car back for the weekend. He text us several times during with… the problem and prognosis. Thank you Sid.Michael, we are truly grateful for this awesome review! We are thrilled that Sid was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Steve Winters, GM, swinters@foxmotors.com
My experience at Fox Ford Grand Rapids, Michigan United States of America !
by Mike on 05/16/2023Dropped my car off the night before to have a new battery installed, and was called the next morning to tell me my car would be ready by 12:30pm. Excellent service!!!We appreciate you for letting others know about your experience, Mike! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
New tire installation
by Robert on 05/16/2023Greeted by service writer right away. Pleasant waiting area and clean restroomsThank you for this amazing review, Robert! We really appreciate your business. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Attentive
by Eric on 05/12/2023I liked the low pressure but very instructive salesman. I also liked that the manager came out to personally greet us and make sure we were pleased. I appreciated the extra options that were offered but not pressured.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great service as usual
by Dan on 05/10/2023Service was quick considering I didn’t have an appointment.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Amazing Crew
by Tim on 05/09/2023Staff are very friendly and knowledgeable!Thank you for this amazing review, Tim! We really appreciate your business. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Retiree
by Eric on 05/09/2023Friendly staff.Hi Eric and thank you for this amazing review! We really appreciate your business and hope to work with you again in the future. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Good first time
by John on 04/28/2023easy, good communication. online "paperwork" didn't match actual costs, so a little confusing.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Why Go Anywhere Else
by Phian on 04/14/2023Every single person that assisted me regarding the purchase process at Fox Mazda exceeded any and all expectations. The associates at Fox are some of the most professional and efficient group I've encountered in 55 years of car buying. Mr.… Nanjappa was most kind and understanding as I was experiencing some health issues the day of purchase.Phian, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Ford Mazda. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Easy and Enjoyable
by Ellen on 04/08/2023Fast, friendly, spotlessly clean and cost less than I expected. Hard to imagine what could be better!We appreciate you for letting others know about your experience, Ellen! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Oil change turned rodent repair!
by Pat on 04/08/2023They all were great with some sudden unexpected rodent damage! Fixed it in under a day. Gave me a loner. Kept my grandchildren and I safe. Thank you all.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Thank you for this amazing review and shout-outs for both Mike and Dillan! We really appreciate your business, Michael. Sincerely, Steve Winters, GM, swinters@foxmotors.com
by Fox Ford Mazda on 09/29/2023