Graff Chevrolet
Customer Reviews of Graff Chevrolet
First Rate Chevy Dealership
byon 12/18/2022
Routine maintenance and accessory install. Always prompt and courteous. The only dealership that I’ll do business with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales and Bodyshop
byon 09/24/2022
Personnel there at Hank Graff of Durand always go above and beyond for a comfortable customer experience. The sales team is not at all pushy and is very knowledgeable and forthright.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Did not check anything
byon 07/20/2022
I was able to get right inside for oil change service and I had to get my wife’s tire repaired from another vehicle. They did not adjust or check my tire pressure (all 4 were low by about 4-5 psi) and did not fill washer fluid or ask if I needed tires rotated or not. Do not like that they just plugged the tire instead of a proper repair
- Recommend this dealer? No
Service Review
byon 07/06/2022
Excellent service every time!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Body work after accident
byon 01/13/2022
Very pleased with the work done and the timely manner it was completed in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service department damaged my paint on the car and rims
byon 04/01/2019
Bought a Certified pre owned vehicle that had been on the road for less than a year 11k miles. Bought protection package for interior and exterior to keep it nice, paid a small fortune for it. Installers(service) gave low effort on the execution of both while messing up the exterior bad. looks worse than when it was left there, micro scratches on every inch of the car now has several new more significant clearcoat scratches, didnt follow directions, treated the car before removing dealer label, didnt remove headlight aiming dot before treatment. SKIPPED polishing step on exterior before treatment (protection product company exposed the paint color excuse as fiction/lies) Interior was done poorly, uneven application of product resulting in patchy stained look on fabric. some vinyl not touched, center area between front seats looks like something was spilt on it and was just left(maybe interior product?). And finally while removing clip weights on rims for rebalancing with sticky weights, they took a pea sized chunk out of EVERY rim exposing the bare metal and was left that way no attempt to fill/protect the rims finish. compensation for rim damage $0 ,compensation for bad execution of protection package, around half the cost refunded which is not satisfactory as Im now left with paint damage that will cost more to return the car to the condition it was before their service techs touched it. Also felt like I was being avoided as soon as I voiced any complaints, more concerned with maintaining profit than making it right. Nicest most expensive thing i've ever bought, I should be enjoying it more but can't due to poor service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil change
byon 08/15/2018
Fine job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wheels Trashed in MI Pothole
byon 04/18/2017
Fast, courteous service for 2 wheels trashed in nighttime MI pothole incident. 1 day turnaround on Volt tires with insurance coordination.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hood replacement
byon 04/10/2017
Quick, knowledgeable staff. Completed work on vehicle in a timely and professional manner. Friendly and willing to answer questions. I would return for future work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Graff Durand-My go-to-place for vehicle repairs/oil changes.
byon 03/10/2016
Always treated like family but professionally as well. I am also satisfied with the work they do on my vehicle. I am a very busy grandmother and an even busier daughter for elderly parent; I also work full-time. Graff's free pickup and delivery services is a blessing to me. I will never take my business elsewhere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer servive and an awesome mechanic!
byon 11/30/2015
We keep coming back to Graff because of the service we get from Kayle Wilson and Glenn Hatcher. We trust them and they are always very nice and professional. I highly recommend them and will be coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
graff chevrolet
byon 03/24/2015
I am very pleased with my experiences at Graff's in Durand as usual. The workers are always pleasant and never hear a bad word from any of them. They certainly represent Graff's in a positive way. They are there to help the customer! This time I was there for the body shop due to an accident. I can say from the minute I walked in the door for an estimate....until I picked up my Equinox .. it was great. Howard Higham took over my claim. He dealt with the insurance company and explaining everything to me as things went along. I'm so happy with the job all of the men in the body shop did on my car with the red tri coat paint. It's perfect! No two tone car ! A special thanks to all of body shop crew. Merry W.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dealership of Doors
byon 03/17/2015
I blew the horn, they opened the door. I gave them my keys, they gave me keys to a loaner. The door opened again and I drove away. Wow ! This is pretty good stuff. I should write a book and title it something like " Harry Potter and the Dealership of Doors. " I can already see the $$$.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 03/12/2015
I was greeted warmly, service was performed at precisely the scheduled time and the results of that service were fully explained. I couldn't be more pleased. Mike Shields did a great job representing Graff and GM
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent body work
byon 02/28/2015
I had an unfortunate encounter with a deer. The car didn't look bad with only a couple of small dents on the driver side door and passenger door and it drove fine. But there was a small piece hanging off of the wheel well/bumper that fell off in my hand when I was checking the after damage. Things hanging/falling off of cars make me nervous so I decided it needed to be checked out. They did an immediate assessment of the car when I stopped in and within a few days the car was in getting fixed. It looks great and I'm very pleased with it. They worked well with my insurance company, too, which was a major plus for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
none
byon 02/05/2015
I thought I had a free oil change but they said I didn't. I thought the price of your oil change was high at 35.00$.I thought your tire rotation was high at 41.00$.They did a good job and were polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Graff Chevrolet, Durand, MI
byon 01/17/2015
Wonderful service! My car was picked up, serviced, and returned in just a little over 2 hours. I was disappointed that the car wasn't washed before it was returned. Most other dealers perform this service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bearings Warranty Work
byon 01/10/2015
We discovered we needed bearings replaced so we called for an appointment which was covered under our warranty. They did the job within 1 1/2 hrs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
OK
byon 12/19/2014
Came in with a minor problem -corrected it with a new fuel injector. When ready to leave, car would not start. Kept it overnight and put a new starter in. OK now
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Deptment
byon 12/19/2014
I came in without a appointment on dec 2 within two hours I was back on the road.my service advisor Michael Shields was just great.I love this dealer ship everybody is so nice.thanks so much Hope you all have a merry Christmas and happy new
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service & attention to detail
byon 11/19/2014
We have always been pleased with the time to detail that everyone at the dealership takes to assure that you are completely satisfied!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
