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Graff Chevrolet


9009 E Lansing Rd, Durand, MI 48429 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Service department damaged my paint on the car and rims
Written by DurandResident on 04/01/2019

Bought a Certified pre owned vehicle that had been on the road for less than a year 11k miles. Bought protection package for interior and exterior to keep it nice, paid a small fortune for it. Installers(service) gave low effort on the execution of both while messing up the exterior bad. looks worse than when it was left there, micro scratches on every inch of the car now has several new more significant clearcoat scratches, didnt follow directions, treated the car before removing dealer label, didnt remove headlight aiming dot before treatment. SKIPPED polishing step on exterior before treatment (protection product company exposed the paint color excuse as fiction/lies) Interior was done poorly, uneven application of product resulting in patchy stained look on fabric. some vinyl not touched, center area between front seats looks like something was spilt on it and was just left(maybe interior product?). And finally while removing clip weights on rims for rebalancing with sticky weights, they took a pea sized chunk out of EVERY rim exposing the bare metal and was left that way no attempt to fill/protect the rims finish. compensation for rim damage $0 ,compensation for bad execution of protection package, around half the cost refunded which is not satisfactory as Im now left with paint damage that will cost more to return the car to the condition it was before their service techs touched it. Also felt like I was being avoided as soon as I voiced any complaints, more concerned with maintaining profit than making it right. Nicest most expensive thing i've ever bought, I should be enjoying it more but can't due to poor service.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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