Bob Maxey Ford
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Customer Reviews of Bob Maxey Ford
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Mach E
by Anne Frances on 02/16/2025
Great experience. Gabe was great and the whole team work together for a great experience.
83 reviews
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Good service
by Ceegee7656 on 06/26/20152012 escape. Service was good and staff was helpful. I brought the car used and did not know there was a recall on the car. Took car in for an oil change and was informed at that time there was a recall. I was glad the staff informed me of… the recall otherwise I would not have known. I had the recall work done along with my oil changeFast and friendly service
by Sheppard6307 on 06/22/2015The service was great and Quick everybody and everything done in an efficient manner.Great Experience
by mikenorthville on 06/16/2015I followed Kurt from Jorgensen. I worked with Mike Gilmore and he was great. I will continue to send all of my vehicles to Bob Maxey for service.New Ford Focus
by schaasyd on 06/15/2015Krissy and Eddie both took care of me during my new car purchase. Krissy is relatively new to the dealership and over the course of one week which I was in and out of the dealership it was disheartening to see that she had computer problems… which pertained for over 5 days. I hope that in the future, these technical difficulties will not be so persistent as it really did affect her ability to help me as a customer. I came into the dealership not knowing exactly what I wanted, and Krissy/Eddie helped me decide on a car and specific features. Unfortunately, the car that I wanted was sold the day that I expressed interest. It was off-putting to receive the phone call suggesting that if I were to add more feature content (i.e. pay more money) they would be able to find a replacement car. Thankfully, working at Ford I have access to the dealer inventory and was able to provide the two of them with 5 specific VINs which were spec'd to my wants. I was off-put again the next day when I got the text message that none of the 5 vehicles worked out. At this point, I contacted the Ferndale dealership and was preparing to purchase the car I wanted from a different dealership. Within a few hours, Krissy had informed me that she was planning to pick up the car (the one from Ferndale) for me and bring it back to Bob Maxey in Detroit. I'm happy that things worked out at Bob Maxey as I was set on finding a vehicle in Detroit where it will be more convenient to service and stop in at the dealership. If I didn't have the resources available to me because of my job, I may have left the dealership disappointed.Great Employees, Great Service
by T3chSp3cter on 06/12/2015The staff was incredibly helpful and friendly, And the work was done quickly and wellPLEASED!
by dmc1887 on 06/04/2015updated 06/11/2015Art is an excellent manager, facilitator, representative of Bob Maxey Ford, and representative of Ford Motor Company. He is friendly (in a professional way), courteous, and always tries to help solve problems as efficiently and… cooperatively as possible. As I now move to Chicago, I'm going to miss the exemplary quality of service Art has taught me to expect from Ford Motor Company employees. I have no idea of where to go now to get the same treatment!)need sustanance
by iamretired2649 on 05/29/2015updated 06/08/2015I bought an escape last year and the salesman and the service was exceptional.I am still looking for my doughnuts in the break room.Navugator
by BHULLARLINCOLN on 06/08/2015Art Miller is a great member of the team. He delivers what he promises.Great Service
by Grinch3499 on 05/29/2015updated 06/08/2015I purchased a 2015 Ford Explorer in December, and I brought the vehicle in for regular maintenance and to repair a broken passenger-side mirror. I did call ahead and the dealership ordered the part, so when I got there it did not take them… long to do the service. The courtesy car dropped me off at my job and picked me up when the work was completed. Art was very helpful getting me in and out. I love the staff at Bob Maxey and I would recommend them to anyone. Thanks to the mechanics who do the work, they do a great job. This dealership treats you family. Bev ThomasCame on a Saturday above satisfactory service
by fastfury on 06/05/2015On saturday in the month of May I took my for Fusion to the Ford Service Department. Service was rendered for my Ford Fussion 2010. The service department of Ford was ready to go to work in a timely fashion. Mike in Ford's service… Department did a great job in answering all question and concerns. He was on point. I'm glad that this service departmetn is open for the detroit metro area!!Appreciation
by mjr1962 on 05/29/2015Thanks Wayne, we finally got the car running. I still would like to find out about a second keyI love my CMax hybrid
by mlr2169 on 05/15/2015I purchased a CMax from Bob Maxey in November 2013 and absolutely love it. The Service Department really does give great "service," and I'm very happy with how they take care of my car and me.Great Service
by Anngee6038 on 05/06/2015The Service representative was very helpful. The shuttle driver was prompt and courteous. Thank you.Great Service and Mike Gilmore's greeting were awesome
by LadyMorton on 04/29/2015updated 05/06/2015I came to get my Oil changed and the Services were completed before 30 minutes..Mike Gilmore, got me in and out in no time...Mr. Gilmore, has great Customer Service skills...90,000 Maintenance
by nconley on 04/22/2015updated 05/05/2015Great customer service. I have approximately 90,000 miles and with the help of this dealership I will definately drive this car another 2 years. Thanks !Not a Typical Service Department !
by moonchildiva on 05/04/2015Clean, quick, friendly, competent ! I've only had to go to Maxey a few times for oil changes on a car I bought about a year ago, and I don't stress about it! I feel comfortable and I feel that they take care of their customers!moonchildiva, thank you for your kind words of your recent visit with us! We're glad everything was completed to your satisfaction!
moonchildiva, thank you for your kind words of the quality service our Staff provides! We're glad everything was completed to your satisfaction!
Great service
by Charity2829 on 04/30/2015Staff is always courteous and professional. This particular facility always provides its customers with a friendly atmosphere.I'm totally committed to Bob Maxey Ford and it's excellent team.
by MarthaQ on 04/28/2015I received excellent service. Charles was an excellent sales person I just love Cheryl she is the best in the business, excellent work from service dept.Charity2829, thank you for being one of our valued clients and leaving us your response to the quality service you received! If there is anything else we can do to assist you, please let us know! Take care, Charity2829!
Great Escape
by IJM33 on 06/20/2014I got the car I wanted. The price I wanted. Salesperson was knowledge got the items I wanted.Congratulations on your new car! Thank you for taking the time to write about your experience. We are pleased to hear that our Sales Team did a great job in assisting you in your purchase. We hope that this experience encourages you to return to us for any future auto. If there is anything else we can do for you please don't hesitate to give us a call! Kind regards, Cheryl Staples New Car Sales Manager
DISHONEST - SLOPPY - DO NOT STAND BY THEIR WORK -- SAFETY ISSUE
by cicip on 09/05/2012updated 07/24/2025DISHONEST - SLOPPY - DO NOT STAND BY THEIR WORK -- SAFETY ISSUE They were dishonest about repairing my fuel pump. 625 miles after they repaired my car I had to pay a second mechanic $850 to do the exact some work. They refused to reimburse… me. Thank God my car didn't break down during my 625 mile drive back to NY. Their shoddy work put me in a dangerous situation. Please read this... I live in NY- while visiting family in Michigan went to Bob Maxey for a tune-up. They said my fuel pump was broken. I paid $1,000 for the tune-up and to replace the fuel pump- 625 miles later it broke. I had it towed to my regular mechanic in NY and he said it had not been replaced (in spite of my being charged at full price for labor and parts.) His theory was that IF they did anything then they only partially replaced the fuel pump and if so, they put in aftermarket parts. I attempted to work with them and they "put in a claim" which took months to review- during this time I was back in Michigan and went back to the shop and I learned about a "leaky oil pan" which was never mentioned. Hmmmm... why? The response "Oh, well, sometimes we make mistakes." Okay, I thought, I get that. I wouldn't have had it fixed at the time- but I thought I should have at least been notified since I paid for a tune-up! But I make mistakes too, and told him "Thanks for your honesty." And I meant it. Owning up to a mistake is rare... but then... My claim was denied. I was stunned- I had all of the documentation, proof of a 2nd payment, etc. But also, thank God the car didn't break down during my drive from Michigan back to New York. Can you imagine that nightmare? It's not only that they essentially stole my money- but people forget that their safety is at risk when mechanics are careless, parts aren't replaced and the repairs you think are done are not. **Re: American Express Whenever a company does not take American Express beware. Amex is great with dispute charges. I had no idea that a Ford Dealership wouldn't take Amex- it speaks volumes about the company's credibility.
About our dealership
Thank you for the awesome review, fastfury! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
by bobmaxey_ford on 06/08/2015