Customer Reviews of Todd Wenzel Buick GMC Of Davison
Review type:
Oil change
by Beekeeper on 09/04/2024updated 09/13/2024Oil change was done quickly.Very satisfied
by Barbie Acadia on 08/08/2022Very clean facility. Corey the Service Advisor was professional and attentive and work completed timely.We couldn’t be happier that Corey provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Oil change a tire rotation
by TheBrar on 08/07/2022Respectful and considerate staff, clean and safe bays. Comfortable waiting area.Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
Great service
by Chad Diamond on 08/06/2022Great service, friendly and knowledgeable staff, but like everything else, price of oil change has went up, that was the only negativeHi Chad, we are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Courteous and efficient
by El dubya on 08/04/2022East to deal with. Efficient and kind.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Costly oil change
by Unhappy customer on 08/04/2022Expensive oil change. Too many added fees.Hello, because of the continued inflation in oil prices we’ve had to adjust ourselves and make some changes to our pricing. We do understand how this can be frustrating but are doing our best to remain competitive in the always-changing market. Again, we are sorry to hear of your disappointment.
Not happy
by Rmc on 08/04/2022Very chaotic/ disorganizedWe are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at marketing@toddwenzel.com. Again, we apologize for your negative experience and hope we can figure out what went wrong so that we can fix it. Thank you.
Was very helpful and the crew Jew how to pinpoint The problem
by Al on 08/03/2022Courtesy knowledgeBe careful about surprise invoicing
by Jeff on 08/03/2022I brought my truck in for a quick oil change, like I’ve been doing for the last several years. The time had come for a fuel filter change too so I expected it to be similar in cost to the last time I had it done - $146 (I have the… receipt). This time the bill was over $287. The fuel filter went up in price about 20% and they charged me for 45 minutes of labor in addition to the oil change. I was there less than 30 minutes. For some reason it took a diesel mechanic to change it this time, when no labor was charged last time, so I got charged $65 to change the filter. So the guy who changed my oil and checked all major systems couldn’t change the fuel filter while he was under the hood already? Dumb, dumb, dumb.I spoke with both the quick lube manager and the service manager — the answer was “tough”. I won’t be going back. It would seem that nickel and dining customers is more important. I’m voting with my dollars and going somewhere else.Poor communication
by Tim lobstein on 08/03/2022Need to work on their communication better. Call on Feb 28, 2022 to make arrangements. The part was on manufacturing backorder which I understood. Part was order. They will call when the part come in. On April 4, 2022 call to make sure if… the part come in yet. Not yet, we will call when it does. Ok. On August 1, 2022. Went in to the dealership and check. They have the part for a long time and nobody has call. Lucky for me they have one in stock. Told the parts person and the service person that nobody has call.Hi Tim. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. If you would like to discuss this further, please send us an email at marketing@toddwenzel.com.
Tires and more
by Cindy DeGroat on 08/03/2022They are polite and nice and very helpfulHi Cindy! We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Expeditious
by Tallon on 08/02/2022They had enough staff to complete the job in a fast amount of time.We are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Unsatisfied
by Unsatisfied on 07/31/2022I came in for a simple oil change, rotation & balance and had to wait over an hour and a half!’ Absolutely unacceptable considering they weren’t very busy, and I saw several employees just walking around with nothing to do. This… dealership has gone down-hill since becomming Wenzel, so from now on, I will be taking my business elsewhere, where the company believes my time is wotrth something!!!We are sorry that your service took longer than anticipated. Thank you for your feedback. If you would like to discuss this further, you can email us at marketing@toddwenzel.com.
Awesome service with a smile!
by David Niezgoda on 07/30/2022Fast courteous and on taskHello David, thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Good work, very friendly but took forever!!!
by JB on 07/30/2022Went for my first oil change and tire rotation but due to being a diesel couldn’t get me on a lift. Waited 2.5 hours and then had to leave without getting a rotation done… maybe next time.Service with a smile
by Jason Brown on 07/29/2022I took my new gmc crew cab in for an oil change and tire rotation. They were very friendly and easy to talk to and got me in and out in a short time. I also bought my vehicle from Jason Brazelton who was very nice and helpful. I would… recommend Todd Wenzel to anyone. Thanks againHello Jason, thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Acadia service
by Ron on 07/28/2022We brought our vehicle to Todd wenzel Brian Seymour took care of us and got our car fixed in a very timely manner will be back with any other issues.Hello Ron, we couldn’t be happier that Brian provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Crystal is the BEST
by Rachel B on 07/27/2022I had to deal with a vandalism claim and crystal went above and beyond to help me, keep me in the loop and even contact a different dealership to help me get my car in order. There customer service is top notchHello Rachel, we couldn’t be happier that Crystal provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Pleasant and attentive
by Christine Phillips on 07/27/2022Cody in service set up appointment for my vehicle to be looked at, no charge, because it was pulling to the right. Although the service took more than a day, unplanned, Cody made sure I had transportation to/from home. After repair, under… warranty, the car drove much better.Hi Christine, we couldn’t be happier that Cody provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Beautiful Job
by Tasha Fitzgerald on 07/27/2022The derive is outstanding! Everyone is always extremely polite and professional, I actually enjoy getting my car fixed. Doug is the person who touches my car and always does a perfect job, it’s like the damage never happened. Krystal and… Harley are super sweet and always looking out for me. They make sure I’m well taken care of. Only the best people are at this location, I’d 100% recommend.Hi Tasha, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to working with you in the future!
Find the perfect new Buick or GMC crossover, SUV, or truck, or shop our extensive inventory of pre-owned vehicles. For your convenience, our website is built to save you time in the dealership when you pre-qualify for financing, schedule service, shop online inventory, or when you simply want to learn more about the Todd Wenzel Platinum Rewards Program. Let Todd Wenzel Buick GMC of Davison help you find the perfect Buick, GMC, or pre-owned car to fit your needs, budget, and lifestyle. Contact us online, call us at 810-510-0127, or stop into the Todd Wenzel Buick GMC of Davison dealership today!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hello Jason. Thank you so much for your kind words. We appreciate you taking the time to leave us this review, and we look forward to working with you again!
by Todd Wenzel Buick GMC on 08/10/2022