Todd Wenzel Buick GMC Of Davison
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Dealership Service Review
service Rating
Poor communication
Written byon 08/03/2022
Need to work on their communication better. Call on Feb 28, 2022 to make arrangements. The part was on manufacturing backorder which I understood. Part was order. They will call when the part come in. On April 4, 2022 call to make sure if the part come in yet. Not yet, we will call when it does. Ok. On August 1, 2022. Went in to the dealership and check. They have the part for a long time and nobody has call. Lucky for me they have one in stock. Told the parts person and the service person that nobody has call.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Todd Wenzel Buick GMC on 08/03/2022
Dealer Response
Hi Tim. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. If you would like to discuss this further, please send us an email at marketing@toddwenzel.com.
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