Customer Reviews of Todd Wenzel Buick GMC Of Davison
Review type:
Lemons into Lemonade
Trading Up
by Jim on 07/29/2022Thank you T. J. and Brad for a wonderful experience. We are really enjoying our new car. You both made the experience so easy.Thank you for taking the time to write about your experience. It is wonderful to hear that T.J and Brad were able to provide you with the excellent experience we strive to provide all our customers.
Service with a smile
by Jason Brown on 07/29/2022I took my new gmc crew cab in for an oil change and tire rotation. They were very friendly and easy to talk to and got me in and out in a short time. I also bought my vehicle from Jason Brazelton who was very nice and helpful. I would… recommend Todd Wenzel to anyone. Thanks againHello Jason, thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Best purchase experience yet!
by Tiffany Bernethy on 07/28/2022This was my 7th purchase from Todd Wenzel and it was the best yet! My salesman, TJ, was knowledgeable, professional, and friendly. Brad in finance did everything possible to get us thr best terms for our purchase. I got everything and more… at the price point I needed.Thank you for taking the time to write about your experience. It is wonderful to hear that TJ and Brad were able to provide you with the excellent experience we strive to provide all our customers.
Acadia service
by Ron on 07/28/2022We brought our vehicle to Todd wenzel Brian Seymour took care of us and got our car fixed in a very timely manner will be back with any other issues.Hello Ron, we couldn’t be happier that Brian provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Working for your money
by Benjamin Rhode on 07/28/2022Hands down the sales staff to the Manager will work to earn your business. Josh the manager is amazing and kick a$$. My sales person Mallory is a sweetheart and will bend over backwards to make sure you are satisfied.Hello Benjamin. Thank you so much for your kind words. We appreciate you taking the time to leave us this review, and we look forward to working with you again!
Crystal is the BEST
by Rachel B on 07/27/2022I had to deal with a vandalism claim and crystal went above and beyond to help me, keep me in the loop and even contact a different dealership to help me get my car in order. There customer service is top notchHello Rachel, we couldn’t be happier that Crystal provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Pleasant and attentive
by Christine Phillips on 07/27/2022Cody in service set up appointment for my vehicle to be looked at, no charge, because it was pulling to the right. Although the service took more than a day, unplanned, Cody made sure I had transportation to/from home. After repair, under… warranty, the car drove much better.Hi Christine, we couldn’t be happier that Cody provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Beautiful Job
by Tasha Fitzgerald on 07/27/2022The derive is outstanding! Everyone is always extremely polite and professional, I actually enjoy getting my car fixed. Doug is the person who touches my car and always does a perfect job, it’s like the damage never happened. Krystal and… Harley are super sweet and always looking out for me. They make sure I’m well taken care of. Only the best people are at this location, I’d 100% recommend.Hi Tasha, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to working with you in the future!
Cady HAD A BUG!
by Gramma5 on 07/27/2022Got An appointment real quick! Actually got my car back in 24 hrsWe are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Excellent Customer service
by W Watkins on 07/26/2022After a misunderstanding on a service matter I spoke with the service manager and he went above and beyond to make things right. Customer service at its best!!! Which is a lost art with a lot of businesses todayWe are so grateful for your kind words. Thanks for sharing your review with us and the community.
Don't like being lied to
by jws0707 on 07/25/2022Be very careful with how you ask for information especially if it has to do with cost. I was told I needed to change the spark plugs in my Town and Country, it was going to cost over $600 and that my 2 back tires should be replaced because… they were worn out, roughly another $600. I told the service guy I would change the plugs myself and I would replace the tires another day because I just rotated the front to the back visa-versa. Obviously had an issue with and needed a front end alignment. I was told there was an $80 diagnostic fee, great I get it. I asked "if I have work done on the van the $80 comes off the cost of the work done correct?" I was told yes it would. Then I asked how much for a front end alignment was told $70 (approx). I told then to go ahead and do that then. It needed it because they told me the back tires were worn, the same tires had been on the front the day before. Anyway, when I show up to pick up the van I'm thinking they actually could actually owe me the difference between the $80 and the $70 + tax, figured they would just keep the difference anyway, but still should not have had to pay more then $80. WRONG! When I got there they told me I owed $170 dollars. When I questioned them about the cost they said "oh, no, the $80 diagnostics would not come off the price because there was a different technician that did the alignment" so I had to pay for both. Such bull, the service guy could have told me that when I asked him if the $80 came off work performed and was told yes. He knew I was not expecting to pay more then the $80 but didn't say anything so there was nothing I could do after the work was done. And why a different technician anyway, they diagnosed my front end alignment problem, should have been part of the $80 anyway. I have taken my car to this dealership for other issues in the past more then a few times but never again. Like I said I don't like being lied to or taken advantage of. So, if you decide to take your vehicle to this dealership be very precise in what you ask and make sure they tell you down to the penny what it will cost you other wise you may end up paying double due to some service guy wanting to make a few extra bucks. I will never go back again just because of that one crooked service guy.Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. Our Service Manager Johnathon Gring will be in contact with you for more information regarding this situation.
Received a comment on this a couple days after posting, no surprise there actually was quicker than I thought. Of course it says how sorry they were and that their service manager would be in contact for further details. A month and a half later and still nothing. I go back to my original statements, I don't like being lied to but they insist, I guess they have enough business that one customer being upset and leaving just don't matter.
Quick and good service
by Christine on 07/25/2022They were fast and professional.Hi Christine, hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
Great job!
by Rose on 07/23/2022They’re fast and friendly. What more can you ask for?Hi Rose! We are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Dan-Fred Sales Extraordinaire
by Max Coon Jr on 07/23/2022They are courteous, patient, and knowledgeable. We appreciate their professionalism and willingness to go the extra mile.Thanks for the great review Max! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you!
Great service
by Karen on 07/23/2022Those guys were very good, and very informative, they showed me how to use my GM rewards points towards my service.Hello Karen, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Excellent Service
by Robin Abate on 07/23/2022Always fast and courteousThanks for the great review Robin! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
2022 Terrain took it home
by Ed W on 07/23/2022Erica Nunn was my sales agent. Listen to what I was looking for, found one, tagged it and then followed thru the process until I was able to take possession. Always quick to reply to questions. Truly a Shinning Star in the sales force.Thank you for this amazing review. Erica does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. We wish you many happy miles in your 2022 Terrain!
Thanks Bret
by Denny on 07/22/2022Service department is top shelf!!! Always keep you posted on the progress, friendly, and concerned about your satisfaction. I can’t praise Bret enough!!!We couldn’t be happier that Bret provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Miles of smiles
by Erica on 07/19/2022Friendly, helpful, they know there cars, energetic! The employees have determination to get the job done and to help you in any way.Hi Erica, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to working with you in the future!
Thank you, Jason! Go Buckeyes
by KBawka on 07/19/2022Jason was ready to show us the vehicle when we arrived, he was informative and easy to work with. For a Wolverine he was a pretty good guy😏👍 Thank you again!We couldn’t be happier that Jason provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Very professional and helpful
by Amy Fandrick on 07/19/2022I dropped my car off in the morning and by that afternoon they called to tell me what was wrong with my car. I have a warranty so they were waiting to hear back from the company on what was covered. Called me back the next day to inform me… of any out of pocket expenses. They kept me informed along the way. I had my car back in 2 days. Will recommend the service department here to anyoneHi Amy, thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Find the perfect new Buick or GMC crossover, SUV, or truck, or shop our extensive inventory of pre-owned vehicles. For your convenience, our website is built to save you time in the dealership when you pre-qualify for financing, schedule service, shop online inventory, or when you simply want to learn more about the Todd Wenzel Platinum Rewards Program. Let Todd Wenzel Buick GMC of Davison help you find the perfect Buick, GMC, or pre-owned car to fit your needs, budget, and lifestyle. Contact us online, call us at 810-510-0127, or stop into the Todd Wenzel Buick GMC of Davison dealership today!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
We are so glad we ere able to help you and that Barian exceeded your expectations. We appreciate any referrals you send our way! We hope you are still loving your AT4! It would put a smile on my face, too. Very sharp vehicle!
by Megan Potts on 08/05/2024