Customer Reviews of Todd Wenzel Buick GMC Of Davison
Review type:
Lemons into Lemonade
Awesome staff!
by VT on 07/18/2022I went in to get an oil change on Saturday. I had gmc rewards to redeem for my oil change and the guys were very helpful, very polite and got us in and out quickly. I wish I would’ve gotten the one guy’s name he was the one who checked us… in… he was very pleasant to work with! You can tell he enjoys his job and he makes sure the customers get nothing but exceptional customer service!!Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to working with you in the future!
Oil change
by Tom on 07/17/2022What brings me here is I don't have to make an appointment for an oil change. And I don't have to get out of my truck.Hello Tom, we are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Higher prices
by John Billbrough on 07/17/2022Always great service but $90 for an oil change is steep.Hello John, because of the continued inflation in oil prices we’ve had to adjust ourselves and make some changes to our pricing. We do understand how this can be frustrating but are doing our best to remain competitive in the always-changing market. Again, we are sorry to hear of your disappointment.
Quick & efficient
by Katy To on 07/17/2022Getting an oil change is super easy. Employees are all very kind!Hi Katy, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Fast turnaround
by MFGMCAT4 on 07/16/2022The communication with Cory, my service writer was great! The work was completed as discussed and on time. I'll definitely be back for future repairs. Thank you!We couldn’t be happier that Cory provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
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by Randy on 07/15/2022They changed the oil and rotated the tires just like I asked them!Hi Randy, we are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Great team!
by Bethany Yerk on 07/15/2022John Gring in service is always such a huge help in navigating the task of fixing my car. The whole service team is so friendly and eager to help out their customers. Great team! WeWe couldn’t be happier that John provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Best Dealership and the Best Deals!
by Dan on 07/15/2022Pleasure to do business with! They always treat you like family! I have bought my last two vehicles from Todd Wenzel Buick GMC Of Davison. The Best Dealership I have ever dealt with by far!!!Hi Dan, thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
New lease
by Steve markunas on 07/14/2022Quick easy and a great deal. ThanksHi Steve, hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
What a joke!
by Mark on 07/13/2022Simple oil change took over 2.5 hours with actual service with hood up over an hour…tech dropped a socket head into engine and lost it…replacement was also lost and was told someone “borrowed” it…no respect or conversation with staff so had… to get out and ask what is going on….cold shoulder from all…staff tried to avoid my car in fear I may ask them what was going on…This type of service has happened a few other times and also to my son that gets service there. I understand that help is hard to get…but not updating and loosing tools is not appropriate.Hi Mark. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Happy customer
by Mike Terry on 07/12/2022I dealt with Brian in service, he was very friendly and prompt on my repair, he kept me informed on the progress as the work was being done. Same day in and out repair. Thank you BrianHello Mike, we couldn’t be happier that Brian provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Fast & Friendly
by Brent on 07/12/2022When dropping my 2017 GMC Canyon off for a transmission issue, they were very friendly. As we discussed other maintenance items I wanted to have done everything was explained thoroughly. We were expecting the truck to be in their possession… for 2-3 weeks waiting for parts, but they had it up and running in a little over a week. They explained everything they did, and even let me know I had a brake light out, and changed the bulb free of charge.Hello Brent, hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
Great service
by RCP on 07/09/2022Thanks Bret, The Terrain was fixed and brought right to my house when it was done.We couldn’t be happier that Bret provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
The oil trail
by Oil slick on 07/08/2022I dislike what inflation is doing. Vehicles more expensive. Insurance more expensive. Gas more expensive. Oil change more expensive. Oil from removed oil filter, and new oil all over sub structure of vehicle. Dripped all over garage floor,… under hood a mess. I cannot clean it all up. I even went through a car wash. Service needs to be more mindful of what they are leaving behind. The customer pays for shop supplies,: use a few rags and wipe up after yourselves. I hope that's all I need to report on.Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention.
In and out
by Isla on 07/08/2022Very kind and professional and cared about my car being taken good care of at dealershipWe are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Quick Oil Change
by Dee Porter on 07/08/2022Fast friendly service, quick oil change too.Hello Dee, hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
TJ is Great!!
by Trenton on 07/08/2022TJ made my out of state purchase on my 22 yukon Denali awesome! The sales team is wonderful! From the manager Tony Salsa, Finance manager Brad Parker, TJ in sales! I will be back to Michigan for any car I need! Keep up the great work guys!Hello Trenton, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Ok to deal with
by Msewell on 07/07/2022Ok to deal with. Don’t really do what they sayRipped off on oil change and tire rotation.
by rf48542 on 07/07/2022Very expensive for oil change and tire rotation. The Ford works package with 6 qts of oil is $58. What a rip off. Vehicle was a 2015 Ford F-150. Learned my lesson don’t go there for an oil Change and tire rotation.Hello, because of the continued inflation in oil prices we’ve had to adjust ourselves and make some changes to our pricing. We do understand how this can be frustrating but are doing our best to remain competitive in the always-changing market. Again, we are sorry to hear of your disappointment.
Slow
by Leah buck on 07/07/2022It took over an hour and they were more interested in trying to sell people get their glass chip fixed which they did last time on my car it made it worse and I was there for oil changeHi Leah, We are sorry that your service took longer than anticipated. Thank you for your feedback. If you would like to discuss this further, you can email us at marketing@toddwenzel.com.
Claimed to be capable of the work then changed their mind
by Y did you want this review lol on 07/07/2022I don't usually do reviews but you texted me twice now asking for one. I called ahead of time and emphasized I had a duramax bus and what I needed done. They said no problem, then called the next morning and said they couldn't work on buses… and didn't know who did. All in all I was only out $20 and 4 hours of my time getting the bus where it needed to be and then back home, but it could have been avoided if they didn't say they could do it in the first place. I was going to just move on like always but ya'll demanded a review, so I guess this is it lol.Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Find the perfect new Buick or GMC crossover, SUV, or truck, or shop our extensive inventory of pre-owned vehicles. For your convenience, our website is built to save you time in the dealership when you pre-qualify for financing, schedule service, shop online inventory, or when you simply want to learn more about the Todd Wenzel Platinum Rewards Program. Let Todd Wenzel Buick GMC of Davison help you find the perfect Buick, GMC, or pre-owned car to fit your needs, budget, and lifestyle. Contact us online, call us at 810-510-0127, or stop into the Todd Wenzel Buick GMC of Davison dealership today!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
We are so glad we ere able to help you and that Barian exceeded your expectations. We appreciate any referrals you send our way! We hope you are still loving your AT4! It would put a smile on my face, too. Very sharp vehicle!
by Megan Potts on 08/05/2024