Hank Graff Chevrolet
Customer Reviews of Hank Graff Chevrolet
Review type:
Chevy "Walter White" Silverado
by Carole Grove on 04/22/2025We just bought a 2025 White Chevy Silverado. Our salesman Chris Horwath once again went above & beyond to help us. I highly recommend him. Also his associate Tyler is great at explaining everything inside the truck to us.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Incomplete oil change
by Rob M on 04/20/2025I took my vehicle in for a recall issue, oil change and tire rotation. When I picked up my vehicle the windshield washer fluid was still empty and the oil change reminder sticker had not been changed. I have been extremely happy with the… sales department, but the service department has not lived up to my expectations!Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (810) 653-4111 to discuss your concerns, as your satisfaction is of utmost importance to us.
Outstanding Experience!
by Kathy Grieve on 04/19/2025The staff at Hank Graff Chevrolet were friendly and informative. I did not feel pressured and was allowed to look at different models on lot. When I decided on a Trailblazer they helped me find one that had the options I wanted along with… color. There wasn’t a match on the lot so they found one online.Kathy, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Disappointed
by Sparkslinger on 04/19/2025I have been a loyal customer of Graff for years, I've purchased four vehicles from this dealership. I travel 3 hours round trip to only deal with them. On 4/7/2025 I called to make an appointment for routine maintenance on my 2021… Silverado that I purchased from them. I was told " have it here when we open at 8:00am and we'll have it done by noon". I work second shift (2pm-11:30) so I will not have to miss my shift. I woke up early to meet the scheduled time, dropped the truck off at 8am, and at 1pm had not received a call to pick up my truck. I returned to the dealership at around 2pm only to find out that apparently the mechanic had been busy with another vehicle and hadn't been able to get to mine yet. Why did I make an appointment? I asked for my keys and drove to work late with nothing having been done to my truck. Complete waste of time and gas. Considering finding a new local dealership to be loyal to.Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to us at (810) 653-4111 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Great Staff at Graff
by Deb Kalinin on 04/19/2025Very friendly staff. Very helpful and nice.Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Disappointed
by Ch on 04/18/2025Service is not dependable or reliable. The techs are nice and respectful, but I don't feel like I get the truth based on two recent experiences.Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (810) 653-4111 at your earliest convenience to discuss how we can turn this experience into a positive one.
I am happy to discuss your service experience with you further and discuss what we can do to help the situation . I would love to speak with you and learn what we can do to make it a better service experience for you moving forward. Please reach out to me at 810-654-2202, my name is Leann and I am happy to help.
Very excellent service and professionalism from start to finish. Recommend.
by Steven Taylor on 04/18/2025Very professional and delightful experience from walking in to getting the keys and driving off. Chris Horwath and everyone involved are the best in the business. I will be recommending Hank Graff Davison and letting my friends and family… know to see Chris Horwath.Steven, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Great service
by Theresa M on 04/18/2025I have worked with Hank Graff and Chris at Hank Graff many times and I have always had a good experience and have always been treated well. And they have random drinks and snacks.Theresa, thank you for choosing Hank Graff Chevrolet, INC. as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
Wonderful service !!!
by Paul P on 04/18/2025Thank you to our service adviser Trent. While our truck was in for service for 3 months (no fault of Graff) he kept us very well Informed with regular updates.Paul, we're happy you found our staff to be so supportive during your experience here at Hank Graff Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service with integrity
by BK on 04/17/2025Very professional and friendly staff. Got my truck in and serviced fast. Advised me of things that were getting close to needing to be serviced or replaced and were not pushy.Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Great Car Buying Experience
by Linda B on 04/17/2025Everyone was very personable. Our salesman was very knowledgeable and provided me with the information requested. Also, as a woman, many sales people ignore our wishes, or don't answer our questions, or feel we should wait till our husbands… come in. I never felt that way at Hank Graff. Our experience was very positive.Linda, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service!
by Linda B on 04/17/2025Everything about the service I received was very personal, yet efficient. They told me what door to use when I arrived and then checked me in quickly, even answering my questions. Very pleasant employees. The service received was done… promptly, less than what was the estimated time. I truly appreciated that!Linda, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Fast
by Bill on 04/16/2025Great service knowledgeable techniciansWe're glad everything was completed quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Service department
by Biker on 04/15/2025The women at the service desk is such a beautiful and nice girl.We appreciate you taking the time to leave us this feedback. We hope you have a great day!
N/a
by No on 04/15/2025Honestly I’m pretty disappointed right now. I brought my equinox into the dealership to have the garage door opener installed and after 3 hours being there It doesn’t work. The service guy wasn’t sure how to tell to do It but gave It his… best shot. I was the only second customer to have brought the car in for this.We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (810) 653-4111 at your earliest convenience to discuss how we can turn this experience into a positive one.
Quick oil change.
by Jon on 04/13/2025Took my Camaro in for a safety recall and an oil change. Staff were courteous and efficient. I take all my cars there for service. I’ll keep going back I’m sure!Jon, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Won’t go anywhere but here!
by Lori on 04/12/2025So professional here, drive in stay in your car within 30 minutes you’re out of there. Not pushy with upsells either. Took my car and my 3500 diesel crew cab.Lori, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Shop with Chris W.
by Jan Burrows on 04/12/2025Chris W. Is a kind honest man. I've dealt with him before. He's my car guy. His helper, Tyler did a good job too.Jan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Friendly salesman that treats you like family
by Nic G on 04/12/2025No pressure sales tactics, just someone looking out for what would work best for me. I couldn't be happier with my purchase.Nic, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Warranty should have covered it,but it didn't.
by Bass catcher on 04/11/2025Their not cheap but they did fix my problem I was having with my Silverado. What good is it to get an extended warranty if it won't cover problems with your vehicle. My problem wasn't natural wear but in programming of the computer system.Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (810) 653-4111 so we can discuss your experience further. We look forward to hearing from you.
Amazing service
by Earl on 04/11/2025Josh was more then awesome and very excellent people skills need more people like himEarl, we're happy you found our staff to be so supportive during your experience here at Hank Graff Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
The Graff family has been in the automotive business since 1914. The reason for our longevity and success is that we are in the “People Business”. Whether we sell Fords, Lincolns, Mercurys, Chevys, Buicks, GMCs, Cadillacs, Pontiacs, Oldsmobiles, Chryslers, Dodges, Rams, Jeeps or tractors the most important part of the equation is people. Our employees have been and will always be our greatest asset. Every partner in the Graff organization has come from within. Hank has always said, “treat your employees like family.”
And if our employees are our greatest asset, our customers are our greatest responsibility. We strive to provide excellent service with honesty and integrity for every customer every time. Our credo is simple “Do the right thing.” We hope to serve our communities and new communities in the century to come. And if you see Hank in the dealerships with a yellow legal pad making “To-Do” lists for the General Managers, grab a coffee and have a chat!
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Bill, your satisfaction is important to us, so we want to sincerely thank you for choosing Hank Graff Chevrolet, INC. and we hope to see you again soon!
by Peter Joyson on 05/28/2025