Customer Reviews of Jim Causley Buick GMC
Review type:
Excellent
by Anna Russo on 03/07/2025Wonderful experience, friendly and knowledgeable and kind. I love the car.Jim Causley Buick GMC
by Steve H on 12/28/2024Ed Daley as always made our lease experience quick and stress free. The Causley team is always a pleasure to deal with. They are the best at what they doJim Causley stole our down payment.
by Jim Jan on 07/05/2024It's been 3 months since I put a down payment on a new car lease. We're making the regular payments but the down payment was never processed and now our different banks email us regularly that our credit score is declining. I notified our… salesperson, SHANNA TANDARIC, but nothing changed.After 3 months and a couple calls we got to the problem. It was payment for the last lease mileage that wasn't brought up during the deal. I never got a bill, nothing was said at the dealership. I paid whatever was asked of me the day of the deal. If I wasn't getting emails about my declining credit score I would have never known. If the sales department had returned our call this would have been handled much sooner.
Thanks for chiming in David Gray, as I posted, this wasn't solved until today. Thank you. If you David Gray, would have responded to the calls made to you when Shanna didn't respond, this would have been solved much earlier.
Great place!
by Rileyk12 on 04/26/2024Must go see John! He thinks of everything, is super helpful and is very very kind.Thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
Big Decision
by Frank F on 04/03/2024Ray Robinson was our salesman. This is our second purchase from Jim Causley in Clinton Township. We could not make up our mind if we want to lease or buy. Ray was very patient with us. He ran the numbers a couple of times which helped us… to decide on which to choose. Very patient salesman. We will return in 3 years to purchase again. In the meantime I will be sending my son there to purchase or lease a vehicle definitely.Frank, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Great all around experience
by Marty K on 02/20/2023Great folks pleasant experience Andrew was great helping us make the best decision for US not them. Thanks!Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Causley Buick - GMC Truck and we hope to see you again soon!
Worst experience ever
by Brian on 02/20/2021Called dealership in November and was told 6-8 weeks to order a new truck. On December 7th,early afternoon, I went in to order. My salesperson went to the manager to ask if I could order a truck. His response was while throwing his hands up… in the air. I am busy. I heard the answer so I asked if I was to come in when he opened tomorrow could I order then. He said it should not be a problem. Drove back the next morning at opening and the manager Dave Herbert took my order. Printed out what I supposedly requested. I gave a deposit and was told they would get ahold of me. 6 weeks to the day I called, left a message asking about the truck. Jerry the salesperson called back and said he will look into it and get back to me. A week later to the day I left another message. Jerry called back saying it could be another 7 or so more weeks. The can't find anything on it. Don't know what happened. I asked about the $500 deposit. He said he would get back to me. Two days later he called and said he had a check and would drop it off or put in mail. He did. The problem I have is nobody took responsibility or seamed to care. No follow up on the order or communication with me. Only after I called did I get a response. How long should I wait for a follow up? Besides having my $500 they also hit my credit rating. I was not financing it. It couldn't be a easier sale. I don't believe they searched to far to find one either. Though Jerry was apologetic. He didn't have a answer. I do think the manager and/or owner could of followed up with me. It appears to me the dealership doesn't care about selling $66,000 vehicles. Worst experience ever trying to spend that kind of money. Might want to look elsewhere. Unless your into incompetent. Overall rating should be a zero.We acknowledge your review and are currently looking into the events you’ve detailed.
So you acknowledge my review and almost 3 weeks later are still looking into it. The problem was and is communication. I see that it still is. A phone call months ago would of put this to rest. I know everybody thinks they work so hard but I'm sure there was 5 minutes for a phone call in the last few months. Consumers appreciate sites like this to share bad experiences along with good. Wish I could of shared a good one but will continue until something changes.
Great Dealership, Highly Recommend
by Great on 01/03/2020Great dealership, Adam was great, got things done quickly and professionally.Customer Satisfaction
by Jim on 12/29/2019I was a pleasure doing business with Jim Causley Buick GMC. The entire process went off smoothly.Truly Exceptional Purchase Experience
by Allan on 12/15/2019Truly exceptional purchase experience with a sales team that catered to my wishes as if I had been a part of their customer base for years.We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!
Buyer
by Patty on 11/25/2019I had a pleasant experience buying my vehicle Andrew Ryntz was the best!Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
So happy with my new truck and sales guy
by Reilly on 11/23/2019Andrew listened to my list of wants for a new vehicle and fit me with the perfect truck.Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service
by Dennis on 11/11/2019Ms. Tammy Deschutter was extremely knowledgeable and provided exemplary service.We're glad to hear you found our staff was so knowledgeable and helpful!
Great Experience
by Mitchconte on 11/10/2019John Shell was absolutely amazing. He went out of his way to make sure that I found the exact car that I felt the greatest in, and did everything he could to get me in my preferred price range. Definitely recommend.Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Truly Satisfied 1st Time Customer
by Edna on 10/12/2019I have always had Chrysler Vehicles but this year I dealt with so many rude and nasty salespeople including my salesman who took care of me 3 years ago. I saw the ad for Jim Causley walked in was treated like a queen by salesman Andrew .… Their Ads don’t just get you in the door then change drastically their ads are honest and truthful. Very pleasant experience and Love my Encore. I have found a new home for my car needs. Thanks you for such an Awesome ExperienceOur staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
Yukon Lease
by Junior55 on 10/11/2019I have leased a lot of cars/SUV's over the last 20 years. This was by far the smoothest, easiest experience I have ever had. I picked a Yukon from their online inventory, lined everything up via email and telephone, and voila I went in and… signed the lease an drove away in my new Yukon. I could not have been happier with my experience at Jim Causley GMC.Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!
Excellent
by Customer on 10/07/2019The experience was amazing and I would recommended going here to get a vehicle. They are very knowledgeable and professional. Great place!We're glad to hear you found our staff was so knowledgeable and helpful! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
great experience
by ulewicz on 10/07/2019Our salesman Willard was amazing. He was very informative and understood what our needs for our family were. He was able to find us the perfect SUV with the options that we requested. We are very happy with our new car.We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
Great experience
by Dealership on 10/03/2019I leased a 2019 Terrain and the salesman and the purchase went without any problems. This was my first experience on my own and I had all the confidence in this dealership and the salesman. Will definitely be back there in 3 years!We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for the recommendation, and have an amazing day!
car purchase
by james on 08/24/2019based on my experience with this dealership I would recommend them to anyone looking to purchase a new or used car. honest and experienced employees with excellent finance supportWe're glad to hear you found our staff was so knowledgeable and helpful! Thanks for the recommendation, and have an amazing day!
2019 Encore Purchase
by Bryan on 08/16/2019The sales staff did a great job in all phases of the process!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your review. I looked into your situation and found that the reason GM Financial is trying to reach out to you is because the vehicle that you turned in and that went back to GM Financial was over your contracted mileage by roughly 2200 miles. This is the reason they are reaching out to you. Any down payment that was given by you to the dealership was applied to your current contract and is documented. I know that Shanna did talk to you about this and went over with you why GM Financial is reaching out to you on your previous leased vehicle. No money was stolen by the dealership whatsoever. I would be more than happy to go over this with you as well if you would like to reach out to me direct. David Gray 586-465-1281 dgray@jimcausley.com
by dave gray on 07/08/2024