Jim Causley Buick GMC
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Jim Causley stole our down payment.
Written byon 07/05/2024
It's been 3 months since I put a down payment on a new car lease. We're making the regular payments but the down payment was never processed and now our different banks email us regularly that our credit score is declining. I notified our salesperson, SHANNA TANDARIC, but nothing changed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Jim Jan on 07/08/2024
Thanks for chiming in David Gray, as I posted, this wasn't solved until today. Thank you. If you David Gray, would have responded to the calls made to you when Shanna didn't respond, this would have been solved much earlier.
Reportdave gray on 07/08/2024
Dealer Response
Thank you for your review. I looked into your situation and found that the reason GM Financial is trying to reach out to you is because the vehicle that you turned in and that went back to GM Financial was over your contracted mileage by roughly 2200 miles. This is the reason they are reaching out to you. Any down payment that was given by you to the dealership was applied to your current contract and is documented. I know that Shanna did talk to you about this and went over with you why GM Financial is reaching out to you on your previous leased vehicle. No money was stolen by the dealership whatsoever. I would be more than happy to go over this with you as well if you would like to reach out to me direct. David Gray 586-465-1281 dgray@jimcausley.com
ReportJim Jan on 07/08/2024
After 3 months and a couple calls we got to the problem. It was payment for the last lease mileage that wasn't brought up during the deal. I never got a bill, nothing was said at the dealership. I paid whatever was asked of me the day of the deal. If I wasn't getting emails about my declining credit score I would have never known. If the sales department had returned our call this would have been handled much sooner.
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