Crest Ford
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Customer Reviews of Crest Ford
Review type:
Great people and great service
by cmsharum on 02/10/2025
I recently has a small accident sliding on ice and progressive determined that my car should be totaled. I was devastated as I had recently paid off the vehicle. not only was Tim in the Collison shop awesome at guiding me through… everything, Pat in used cars sales got me in to a great new used car that was newer and less mile than what I had. These guys made a traumatic situation much better for me. 5 stars.
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Great people and great service
by cmsharum on 02/10/2025I recently has a small accident sliding on ice and progressive determined that my car should be totaled. I was devastated as I had recently paid off the vehicle. not only was Tim in the Collison shop awesome at guiding me through… everything, Pat in used cars sales got me in to a great new used car that was newer and less mile than what I had. These guys made a traumatic situation much better for me. 5 stars.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford Maverick
by Antikyth on 02/06/2025Mobile service took care of two recall issuesHi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Crest Ford
by Markeytta on 10/22/2024I always receive great service from Crest Ford. My salesperson is Lilana Dedvukaj and she is amazing, thorough, patient and very knowledgeable.Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Disappointing, Consistently Unsatisfactory Service Department
by Disappointed Superduty on 10/22/2024The Crest Ford (Centerline, MI) service department has been beyond disappointing in its customer service relating to warranty work I've tried to have done on my (2023) Ford Super Duty. Through ongoing and multiple computer issues,… non-running problems, front end issues, and transmission issues, the Crest service team has been consistently unsatisfactory in their performance - from lack of adequate documentation of issues, to failure to diagnose problems. For example, after taking the truck in for a persistent transmission issue, it was returned to me without ever being evaluated in their transmission department. Another example: The passenger side front seatbelt does not recognize a person is in the seat. Never documented, never fixed. (I consider this example a fundamental safety issue.) Time and again, I've heard from Crest Ford service representatives, "That is what a Super Duty does ..." or, "Ford has not put out a fix for that yet." I'm getting the uneasy feeling that they are just excuse-making, until my warranty expires. As a building contractor, when my truck is not working properly, or out of commission, that costs me money - a concept that Crest fails to understand, or simply doesn't care about.Hi, we are so disappointed to learn of this situation you have described. Please contact Sam Haynes, at (586) 834-2535 or samh@crestag.com and we will do our best to make this better. We hope to hear from you soon.
Excellent Experience
by Jay Fitz on 10/02/2024updated 10/09/2024Adam Whitehead, my sales representative, made the experience easy by bringing various vehicles to me for consideration and eventual delivery.Hello Jay, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
"that's how a SuperDuty drives"
by SadSuperDuty on 09/27/2024I have a SuperDuty in warranty, multiple computer issues, Run running, front end issues, transmission issues. only a few issues have been addressed. vehicle has never been taken to their transmission dept. to be evaluated. I have heard a… few times that is what a SuperDuty does.... I easily got the feeling that if they just give me excuses, my warranty will expire. i have brought my truck in for issues, and they did not even write them down on my paperwork. so they never address. another excuse... Ford has not put out a fix for that yet. so, crest did not look at reoccurring issues, nor would they document them. example: Passenger side front seatbelt does not recognize a person in the seat. never fixed.Hi, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. If you’d like to discuss this matter with one of our staff members, please reach out to Sam Haynes at (586) 834-2535 or samh@crestag.com at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
Recall services on 2014 F150
by Gregory on 08/02/2024updated 08/08/2024Took truck in for service on a transmission recall. Truck was serviced quickly and correctly! The service was completed an hour earlier than forecasted and delivered to my home!Hi Gregory, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Mrs. Santi
by D Santi on 06/30/2024Best customer service and professionalism I’ve hadHello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Crest Ford Service
by R. Orlow on 06/24/2024Professional, quick service, highly recommended. Multiple leases and services all excellent.Best Dealership
by Kirk Teasley on 04/19/2024Very professional . The staff is very welcoming and friendly. Lila is the best salesperson, and will get you the car you want.Crest Ford!! Two thumbs up!!!
by MotonRy on 04/14/2024I had a wonderful experience at Crest Ford!! Lila is my salesperson and she does the absolute best for her clients!! I will continue to patronize Crest Ford for all my vehicle needs!! 😊😊Fantastic Ford Edge Titanium
by Laurelle on 03/28/2024I am loving my Ford Edge. I leased this vehicle with every option that I wanted and the car does not disappoint. I am even getting better mileage than my previous Edge. Crest Ford is the best Ford dealership I have been dealing with… since I began buying Fords. I never have to worry about my vehicle care or if I am getting the best deal from them.car lease
by kaydum66 on 05/01/2023it was informative. all my questions were answered.They have had my car all year (it is now 4/20/23) and it is not over
by dtw1964 on 04/20/20231) In the first 30 days of accident repair I did not receive one courtesy call 2) I phoned them to tell them that the insurance was no longer covering the rental. They said the car should be ready by the end of next week. Each time they… did this it cost me $210 until the transmission rebuild when it started costing MORE 3) Repeat 2) Of course, I had to phone at the end of the week to be told that it might be ready at the end of the NEXT week 4) Repeat 2 and 3) 5) Repeat 2 and 3) 6) They changed it up a bit to the middle of next week, etc and this cycle continued. Only once did they call and leave a message 7) Crest got all of the accident notifications satisfied. Time to go in and pick it up. They told me it was ready and they were taking it for a test drive (of course, I had to phone the day I was supposed to get the car). I was walking to the dealership leaving multiple messages when they told me they were doing the test drive now. Prognosis: transmission was damaged internally and needed a rebuild. They told me this while I waited to pick up the car in their facility. Last minute there was a revelation that my service contract should cover the rebuild. 8) After 10 days of Service Contract loaner coverage I had to pay for two more weeks with their Enterprise affiliate at $45/day. The other Enterprise I used in Roseville charged the same as they charged MEEMIC, $30/day, during the first two months. Total cost for rentals has now exceeded $2,000. As an added bonus somebody hit me while I was was shopping the duty free and that cost more than $500 to repair the dent. 9) Finally a break. After not having seen my car all year I walked to the dealership and said I needed to see my car. A strange request indeed, but the emotional suffering caused by all of this has manifested in many ways. At the end of this visit, Manager Mike, offered to cover the Enterprise costs until the rebuild was done. Thank you Mike. 10) The day has come, the car is ready. When I am picking it up I notice a small puddle under the radiator. I chalk it up to the fact that it is probably from the previous car in that parking spot 11) That theory proves wrong the next morning when the same leak is in my driveway - p.s. that isn't the only leak, just the biggest one 12) I put a large piece of heavy paper over the leak and no extra dripping occurs overnight. 13) After shopping I make sure to park it a little higher in the driveway and yes, the leak restarts and doesn't drip after a while. It comes to me that there must be a pressure buildup. 14) It was a little difficult taking the radiator reservoir cap off. When I do, the pressure regulator mechanism has broken off because when it was put on the last time it was done with such brute force that it was wedged into the reservoir. I could not get it out. My mechanic did. Note: he dropped what he was doing and had me out the door in 20 minutes. 15) Problem solved right? My, but isn't there another leak that was masked by the first. This one further back, right between the front wheels 16) Thinking it might be an oil leak, I checked. Oil was in the middle of the safe level hash, so maybe. I put a half court in. 17) That wasn't it, several days later the slow leak is still happening yet the oil level is not changing. Staying on the full level 18) Took it to my mechanic where he discovered a leak from a bolt in the transmission housing 19) Took the car back. They said they would let me know by the end of today, 4/20/23, the status. I anticipate that I will NOT be called. If that is the case, I am walking over there tomorrow morning first thing to give them a copy of this. BTW, shouldn't there always be a courtesy call AFTER a customer picks up their car after a big repair? Just to see if everything is ok? This, of course, did not happen.Vehicle Owner
by Davaboobalou on 02/09/2023I had to have the corroded trans lines replaced on my 2001 F150 The service department of Crest Ford of Center Line performed the repair completely and with OEM parts perfectly and professionallyF-250
by garry.. on 02/02/2023Took the truck in for a seat seam issue had they put a new cover on it. No problems Very good dealer.Service at Crest Ford
by motownirish on 08/22/2017Great service with prompt and clear communication.Service
by Ygraham on 07/11/2017updated 07/25/2017Sami was great, told me what to expect and even though I didn't like the price (who does) she made me feel confident in the care that I would receive for my car. Really appreciated.Survey
by derrick2035 on 07/02/2017updated 07/14/2017I want to thank Lila Dedvukaj for being a great sales consultant and helping me find a car that best fits me!Crest Ford Service Review
by Dottie21 on 06/26/2017updated 07/07/2017Crest Ford did an outstanding job on my vehicle with record speed time. Thank you so much!Crest Ford Service
by mhodges979 on 06/11/2017i stopped in for an oil change without an appointment. was taken right in. 30 minutes later i was on my way. comfortable waiting room with a nice atmosphere.
About our dealership
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Beckett Adams on 02/12/2025