Crest Ford

1) In the first 30 days of accident repair I did not receive one courtesy call 2) I phoned them to tell them that the insurance was no longer covering the rental. They said the car should be ready by the end of next week. Each time they did this it cost me $210 until the transmission rebuild when it started costing MORE 3) Repeat 2) Of course, I had to phone at the end of the week to be told that it might be ready at the end of the NEXT week 4) Repeat 2 and 3) 5) Repeat 2 and 3) 6) They changed it up a bit to the middle of next week, etc and this cycle continued. Only once did they call and leave a message 7) Crest got all of the accident notifications satisfied. Time to go in and pick it up. They told me it was ready and they were taking it for a test drive (of course, I had to phone the day I was supposed to get the car). I was walking to the dealership leaving multiple messages when they told me they were doing the test drive now. Prognosis: transmission was damaged internally and needed a rebuild. They told me this while I waited to pick up the car in their facility. Last minute there was a revelation that my service contract should cover the rebuild. 8) After 10 days of Service Contract loaner coverage I had to pay for two more weeks with their Enterprise affiliate at $45/day. The other Enterprise I used in Roseville charged the same as they charged MEEMIC, $30/day, during the first two months. Total cost for rentals has now exceeded $2,000. As an added bonus somebody hit me while I was was shopping the duty free and that cost more than $500 to repair the dent. 9) Finally a break. After not having seen my car all year I walked to the dealership and said I needed to see my car. A strange request indeed, but the emotional suffering caused by all of this has manifested in many ways. At the end of this visit, Manager Mike, offered to cover the Enterprise costs until the rebuild was done. Thank you Mike. 10) The day has come, the car is ready. When I am picking it up I notice a small puddle under the radiator. I chalk it up to the fact that it is probably from the previous car in that parking spot 11) That theory proves wrong the next morning when the same leak is in my driveway - p.s. that isn't the only leak, just the biggest one 12) I put a large piece of heavy paper over the leak and no extra dripping occurs overnight. 13) After shopping I make sure to park it a little higher in the driveway and yes, the leak restarts and doesn't drip after a while. It comes to me that there must be a pressure buildup. 14) It was a little difficult taking the radiator reservoir cap off. When I do, the pressure regulator mechanism has broken off because when it was put on the last time it was done with such brute force that it was wedged into the reservoir. I could not get it out. My mechanic did. Note: he dropped what he was doing and had me out the door in 20 minutes. 15) Problem solved right? My, but isn't there another leak that was masked by the first. This one further back, right between the front wheels 16) Thinking it might be an oil leak, I checked. Oil was in the middle of the safe level hash, so maybe. I put a half court in. 17) That wasn't it, several days later the slow leak is still happening yet the oil level is not changing. Staying on the full level 18) Took it to my mechanic where he discovered a leak from a bolt in the transmission housing 19) Took the car back. They said they would let me know by the end of today, 4/20/23, the status. I anticipate that I will NOT be called. If that is the case, I am walking over there tomorrow morning first thing to give them a copy of this. BTW, shouldn't there always be a courtesy call AFTER a customer picks up their car after a big repair? Just to see if everything is ok? This, of course, did not happen.