Today 9:00 AM - 6:00 PM
Customer Reviews of Sesi Lincoln
Review type:
Write a review: Sales
6 sales reviews
Sort by:
Used Car Purchase from Sesi in Ann Arbor
by Bill Cal on 11/19/2019My sales person, Genell Fries, was professional, pleasant to work with, and helpful. She was accommodating on numerous occasions working with me on my schedule. Couldn't have asked for a better Salesperson. The entire staff was nice to… work with. But... I am disappointed with the detailing on the car when it was prepped for delivery. It seemed the interior was wiped with a less than clean cloth, and the trunk was not vacuumed, or not very well. The car rocker panel was damaged and scraped at some point between the internet photos being taken and the time I decided to purchase. I was assured it would be repaired at the time of delivery. It was buffed out, but not repaired. the scrapes were still there and need to be smoothed out and repainted. I've been assured this will happen at a future date. At this point, I'm pleased with the purchase, but am disappointed the staff at Sesi felt a vehicle that had not been cleaned properly, and retained the damage they assured me would be fixed, was good enough to deliver to a customer. The vehicle was not new, and my expectation was not a vehicle in new condition, but I did expect it to be delivered as promised, and properly cleaned. I would recommend Sesi, but would caution them to pay attention to the details and follow up.Sesi Lincoln
by Lincoln Nav on 08/20/2018updated 08/31/2018Fantastic experience, everyone was very professional and treated me like I was the only one there. Dustin answered all my questions and concerns.Lots of personal service
by JAS9999 on 08/17/2017I have been a customer of Sesi Lincoln since 2000. I feel like it's "my" dealership. I've relied on them to maintain my vehicles and as a result my vehicle has lasted a very long time. My recent purchase will get the same treatment as my… old and be serviced only at Sesi.I love you!
by LuckyLux on 08/03/2017I can't explain how much I appreciate the honesty, patience, and help I received with this fine dealership. This was my first time buying a car. I had so many questions. I visited so many different dealership to compare price, value, etc.… not only were the prices unbeatable but the service spectacular. Danielle - my sales rep - was absolutely wonderful! She answered all my questions and was so patient with me. I highly recommend doing business with Sesi and the fam!Top Notch Service, Year after Year
by NonnaVM on 06/28/2017updated 07/07/2017I've been going to Sesi Lincoln Volvo for over 12 years, getting my Mercury Sable serviced. When it came time for a new car, I couldn't imagine going anyplace else! My purchase decision was easy and getting through the process and… paperwork was a breeze. Great people, great service, lovely location - simply the best!Superior Service Start to Finish
by hankins6763 on 01/06/2016I wanted to take this opportunity to discuss our recent experience at Sesi Lincoln as well as the recent purchase of a 2013 Lincoln MKX. My wife and I were owners of a 2007 Volvo XC90, and while it had served us well; we were looking for… something different to change things up all the while trying to maintain a level of safety and reliability. We researched everything we could find online and discovered that the Lincoln MKX held its own in class comparison to the Volvo regarding being of equal safety and overall liability. We also discovered Sesi Lincoln in Ann Arbor while searching online and found a vehicle that piqued our interest. Given that we had never conducted business with them and therefore had no previous ties to anyone there we felt this was a perfect place to go. From the beginning the buying experience we had with Mr. Jerry Taylor couldn't have been better. Jerry is a very knowledgeable, plain spoken and forthright individual with sincere personal integrity and when he says we can do that or what is it you want to do he can work it out. We had several question since we had not bought a SUV type car since 2007 and he was able to explain the process, let us test drive several models and even offered to let us take it home for a full driving experience, when we struck the deal he had all the paperwork ready in record time. The owner, Mr. Sesi, checked in on us and is a fantastic and completely approachable and professional person. I was looking at a black and white photo on the wall of another Mr. Sesi and noticed they bore a heavy resemblance and when we spoke with him he gave us a history lesson on how Sesi motors came to be and given that I love any history it was great to see a family business continuing to thrive and that they have a vision of what they want, know who they are and have a plan to get there all the while NEVER forgetting the customer is involved in that vision as well. I will fully admit that the Lincoln MKX is a little more technical than we are used to having, so Jerry arranged for a young man to come out and spend time orienting us to tools and capabilities of this vehicle. It was fantastic to get a great price, a great vehicle and a technical education the same day and when all was said and done, we left feeling comfortable and extremely satisfied with the entire process. Also while there we had our Volvo C70 convertible serviced and the entire service department was very professional and had a solid routine of service, they went above and beyond to take care of our needs and I am positive that the Sesi service department will keep our vehicles safe for years to come. As sad as we were to see the Volvo XC90 go life is about change and in the words of President John Kennedy Change is the law of life. And those who look only to the past or present are certain to miss the future. Sesi Motors treats the needs of each individual customer with deep regard and concern. As grown, mature people we all know that a vehicle is an investment of sorts, and as customers we all have high expectations, as a car dealer Sesi meets those expectation hands down. While each individual buyer comes with their own unique challenges, needs and standards, I would ask that you Sesi Motors an opportunity to demonstrate their willingness and capability to server your needs. Like most car buyers, we don't want to haggle back and forth all day in regards to spending our hard earned money. Sesi understands this and are courteous, respectful, friendly, and willing to work with you to get your business. My wife and I will be back again for her next new car and are pleased to be in the Sesi family of customers. Respectfully Submitted Jeff and Carla Hankins
Lincoln Nautilus
Lincoln Corsair
Lincoln Navigator
Lincoln Aviator
About our dealership