Sesi Lincoln
Dealership Sales Review
My sales person, Genell Fries, was professional, pleasant to work with, and helpful. She was accommodating on numerous occasions working with me on my schedule. Couldn't have asked for a better Salesperson. The entire staff was nice to work with. But... I am disappointed with the detailing on the car when it was prepped for delivery. It seemed the interior was wiped with a less than clean cloth, and the trunk was not vacuumed, or not very well. The car rocker panel was damaged and scraped at some point between the internet photos being taken and the time I decided to purchase. I was assured it would be repaired at the time of delivery. It was buffed out, but not repaired. the scrapes were still there and need to be smoothed out and repainted. I've been assured this will happen at a future date. At this point, I'm pleased with the purchase, but am disappointed the staff at Sesi felt a vehicle that had not been cleaned properly, and retained the damage they assured me would be fixed, was good enough to deliver to a customer. The vehicle was not new, and my expectation was not a vehicle in new condition, but I did expect it to be delivered as promised, and properly cleaned. I would recommend Sesi, but would caution them to pay attention to the details and follow up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No