Lia Toyota of Wilbraham
Customer Reviews of Lia Toyota of Wilbraham
Review type:
Quick and Easy
by John Vayda on 08/15/2025Service was thorough, quick and easy. Performed scheduled service and recommended other things that should be done but was not pushy.Service Please
by Dr James Lee on 07/15/2025Amy Takorian did an amazing job during my most recent visit in the Service Department at Lia Toyota in Wilburham, MA just recently. She allowed her wonderful personality to be on display and it certainly made my visit a delight. She… explained the delay, which involved unforeseen back-ups in the Service Dept. and due to my extended wait time, she opted not to charge me for the detailing done one the interior of my vehicle. This was greatly appreciated. I was so sorry to hear about the death of my favorite Salesman, Mr. David Benitez. I am still rocked by that revelation. In all things God knows what’s best and condolences to his family.Dr. Lee, thank you for telling us the highlights of your service visit with Amy! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again, and we appreciate your condolences.
Service
by Ann Rooke on 07/07/2025Had my truck serviced at Lia Toyota Wilbraham As usual the service was done in a timely maner and everything was explain clearly by the service advisor Cassie Cloutier who was very professional and helpfulThank you for always trusting Cassie and the Lia Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional.
Attention to detail.
by Donald N on 07/04/2025I've been a loyal Lia Toyota service customer for +10 years. This was my second time to this location. By chance, the first time I was assigned Amy T., as my service advisor. I was very pleased with her rapport. So much so, that upon… requesting a second service appointment I chose her over about seven other service agents. Upon arrival for my appointment her demeanor towards me was very positive, like she was happy to see me again. As I was the same of her. The other Lia Toyota in Northampton is the same distance and I drive by that town on my way to work. But my experience with Amy T., at Lia Toyota of Wilbraham. It is worth it to me to drive an extra mile or two to receive 'exceptional' customer service.Donald, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Amy handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment.
Amy Takorian was the perfect definition of excellence.She was so profession
by Amy Takorian on 07/01/2025The staff are so eager to help and direct you to the right person if neededWe appreciate your 5 stars for Amy! Thank you for taking a moment to tell everyone what makes her stand out. We're happy to be your #1 choice for keeping your vehicle in shape.
Service advisor Hipolito
by Marimar C on 04/08/2025I had a pleasant experience getting my car serviced at Lia Toyota of Wilbraham. Service advisor Hipolito Narvaez-Fontanez was very courteous and informative. He addressed all my concerns and was a great assistance. I will definitely be… returning for my next service.Marimar, thank you for taking a moment to share positive feedback on Hipolito. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!
Great work
by Ron on 02/03/2025Very professional, very knowledgeableRon, Thank you for leaving us this terrific review! We are happy to know that our team was very professional and knowledgeable. Please do not hesitate to let us know how we may be of further service to you.
Great friendly and fast
by John s on 09/19/2024updated 09/26/2024Great people all friendly with smiles on there face and there quick to help uThank you, John! We're pleased you had another great service experience with us, and that our team made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!
Service
by Addy on 09/17/2024updated 09/24/2024The services were good. I like the fact that a text is sent from cassie if there is any additional service needed. Also seeing the pictures make the decision easier. All around service was very good. Thank youThank you for your terrific review of Cassie and the Lia Toyota service department, Addy. Your satisfaction means everything to us, and we appreciate hearing from people who have been assisted by our awesome team. Safe travels until next time!
Emergency Assistance Rendered to two travelers
by Anthony Scaglione on 09/15/2024Lia service staff provided emergency assistance to my wife and I after we experienced a mechanical failure following a wheel bearing replacement by another private mechanic. Nicole Bourassa along with Service Tech Chad Sr. And other great… Lia staff provided excellent service and quickly discovered and solved the issue. We are so grateful to all of you.Anthony, thank you for reporting on the exceptional work Nicole and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Toyota!
David greenlaw was very helpful
by Johhny B on 08/12/2024updated 08/20/2024Go to David green law he will take care of u quickThanks for taking the time to review your service experience, Johnny! We're happy David got you safely back on the road in a timely manner. We hope you'll continue to choose Lia Toyota for your automotive needs.
Great service with David Greenlaw and Lia Toyota of Wilbraham
by Jim H on 08/19/2024David Greenlaw is a knowledgeable, helpful service advisor who gets the job done right the first time. Lia Toyota of Wilbraham is a good place to service your Toyota. Prices are more than competitive and the workmanship is good. I am a… picky customer with my auto service. So if I am happy that says a lot...................Jim HJim, thank you for recognizing David's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Dvaid and the Lia Toyota team may serve you.
Great service at Lia Toyota
by Joseph Gazar on 08/14/2024Kelly Murray, and Cassie Cloutier, are terrific service advisers. They let you know what is needed for your car and the estimated price. They keep you advised during visit and promptly inform you when job is complete. The work is always… completed correctly. I am very satisfied with the service at Lia Toyota of Wilbraham, MA.We're delighted to hear that, Joseph! Thank you for letting us know how pleased you've been with Kelly and Cassie as your service advisors. We wish you pleasant travels until we may be of service to you again!
Customer Review
by Pete Vinson on 07/08/2024Was treated with professionalism and friendliness.That's great to hear, Pete! We're always striving to give our customers the best experience possible. Thanks for letting us know we're succeeding at that.
Excellent service
by Donna S on 06/14/2024As usual, excellent service. While my car was in for brakes they did an inspection and called to tell me that I had a nail in one of my tires. I knew there was something wrong because it kept going soft but just didn't take the time to get… it looked at. Problem solved! Cynthia Patrick is always pleasant and very helpful.We're glad our service team made your day a little easier by being thorough, Donna. Thanks so much for your positive feedback on working with Cynthia. We look forward to your next visit with us!
Great
by Linda on 05/11/2024Lia Toyota is always great Cassandra Cloutier explained everything and work is always done on timeLinda, thank you for reporting on the exceptional work Cassandra and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Toyota!
Super nice
by CGoonan on 04/02/2024Easy to book an appointment and schedule was flexible . Cassie Cloutier was easy to work with.Thank you for telling us the highlights of your service visit with Cassie! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!
Reliable Service
by Lak on 03/16/2024My service appointment for the maintenance items that were due for my car went smoothly and quickly. Unfortunately there was a nail in one of my rear tires and my conventional battery in my hybrid was nearing end of life. I had to get them… both taken care of as well so the price tag ended up being double. I am so grateful to David Greenlaw for helping me reduce the cost some with discounts. Labor for the work can be very expensive and hard to afford. He was also understanding, professional, knowledgeable and personable and I trust his guidance on which maintenance items to prioritize since I cannot do them all at once. 4 stars for the labor price, 5 stars for the quality of work and 5 stars for David.Lak, thanks for the fantastic review of David! David is the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle's needs at this visit. Thank you for continuing to choose Lia Toyota!
Outstanding Service Advisor
by Bennie Wright on 01/20/2024When you go to Lia Toyota of Wilbraham please try to get Cynthia Patrick to assist you. She is extremely friendly, extremely knowledgeable of all services to all vehicles. She will make your visit complete.Bennie, Thank you so much for leaving Cynthia positive review and recommendation! We are glad to hear that Cynthia took great care of you and your automotive needs. We are happy to know that she extremely friendly and knowledgeable. Please do not hesitate to let us know how we may be of further service to you.
Excellent service at this location!
by Hipolito Narvaez on 12/17/2023Staff were patient and explained all options. Very satisfied with my experience.Thank you for taking the time to leave us this 5-star rating! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Safe travels!
One Thing
by Walter on 11/21/2023Although my first service appointment was overall a good experience, Dave Greenlaw was friendly, attentive to my questions and knowledgeable, I was left with one small, maybe not so small, question that I direct toward the process and not… any employee or individual. We had two bays one with a red X and one with a green. My concern or question is why would you have a customer walk outside in the rain to retrieve their vehicle after completion of service, when you have an open bay to pull the vehicle in to keep the customer out of the elements? I think this small change would boost customer appreciation.Walter, Thank you so much for leaving Dave this positive review! We are glad to hear that Dave took great care of you and your automotive needs. We are happy to know that he was attentive, friendly and knowledgeable. Please do not hesitate to let us know how we may be of further service to you. Please give us a call and we will be happy to answer your question!
John, we're glad our service team made your day a little easier by being efficient and forthcoming. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!
by Lia Toyota of Wilbraham on 08/18/2025