Lia Toyota of Wilbraham
Customer Reviews of Lia Toyota of Wilbraham
Super nice
byon 04/02/2024
Easy to book an appointment and schedule was flexible . Cassie Cloutier was easy to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Reliable Service
byon 03/16/2024
My service appointment for the maintenance items that were due for my car went smoothly and quickly. Unfortunately there was a nail in one of my rear tires and my conventional battery in my hybrid was nearing end of life. I had to get them both taken care of as well so the price tag ended up being double. I am so grateful to David Greenlaw for helping me reduce the cost some with discounts. Labor for the work can be very expensive and hard to afford. He was also understanding, professional, knowledgeable and personable and I trust his guidance on which maintenance items to prioritize since I cannot do them all at once. 4 stars for the labor price, 5 stars for the quality of work and 5 stars for David.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service Advisor
byon 01/20/2024
When you go to Lia Toyota of Wilbraham please try to get Cynthia Patrick to assist you. She is extremely friendly, extremely knowledgeable of all services to all vehicles. She will make your visit complete.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service at this location!
byon 12/17/2023
Staff were patient and explained all options. Very satisfied with my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
One Thing
byon 11/21/2023
Although my first service appointment was overall a good experience, Dave Greenlaw was friendly, attentive to my questions and knowledgeable, I was left with one small, maybe not so small, question that I direct toward the process and not any employee or individual. We had two bays one with a red X and one with a green. My concern or question is why would you have a customer walk outside in the rain to retrieve their vehicle after completion of service, when you have an open bay to pull the vehicle in to keep the customer out of the elements? I think this small change would boost customer appreciation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional
byon 10/14/2023
Excellent service and exceptional courtesy.
Great service
byon 10/07/2023
Cynthia Patrick was friendly, helpful and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 09/06/2023
Everyone at Lia is great, friendly and professional Cyndi Patrick is always a pleasure to deal with when I bring my car for service
Very good care and service
byon 09/01/2023
They really take good care of your car and respect the customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wilbraham Lia Service Shop you can trust
byon 08/15/2023
The service department is wonderful starting with Cynthia Patrick. She's friendly and knowledgeable, professional and direct. Cynthia Patrick is an asset to the Lia Toyota organization. It means so much when you can trust the service department that cares for your Toyota. I would recommend without hesitation.
Great Service
byon 07/13/2023
Dave Greenlaw is personable and knowledgeable!! He explains what service needs to be done and how long it will take. This is the 3rd car I have bought from Lia and I am very satisfied with their service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and Friendly
byon 07/06/2023
Great service! I love having an advisor- Cynthia Patrick is exceptional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer service
byon 06/08/2023
David Greenlaw was very helpful, and extremely easy to talk to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service as it should be
byon 05/02/2023
It is a well run dealership in all areas and the staff is friendly, knowledgeable and trustworthy. David Greenlaw my Service Advisor on this visit exemplifies this very well.
Cynthia Patrick was a big help!
byon 04/21/2023
I needed to have several items addressed on my Sienna. Cynthia did a great job of coordinating the work and having it completed the same day!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Time for an oil change
byon 03/26/2023
I brought my Rav4 for oil change and also was advised to have tire rotation, so that was added. It took a while to get it done, but Cynthia Patrick kept us informed. The new area for waiting was comfortable and other people were waiting also. I had purchased tires 4 months earlier so had some bonus credit that I could use on this service, so that was a nice perc. Except for the fairly long wait, everything else was fine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service Personnel
byon 03/19/2023
The Service department always treat you with kindness and respect and have your interests at heart, especially Ms. Kelly King.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Another exceptional service experience
byon 01/30/2023
Excellent service as usual. Cynthia Patrick always treats my service with professionalism and a sense of urgency. She is quick to communicate my service requests to the repair technicians and follows through with the issues. I feel confident that I am getting the best service available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great inspection
byon 01/19/2023
I was impressed by the waiting area, all new and very comfortable. The process is so organized and very efficient. My car was inspected in a timely fashion by Kelley King and Cynthia let me know exactly where my car was in the line for service. Great dealership and wonderful service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service check
byon 01/03/2023
Cynthia Patrick is always helpful, efficient and very personable. She is an asset to the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding service
byon 01/01/2023
David Greenlaw was very personable. He explained what was to be done with my car and we talked about other issues and future service. The wait time was very short and David explained all costs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments