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Lia Toyota of Wilbraham


2145 Boston Rd, Wilbraham, MA 01095 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (17) No (0)
Service Rating
Recommend:
Yes (24) No (0)
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Dealership Service Review

4 out of 5 starsservice Rating
Reliable Service
Written by Lak on 03/16/2024

My service appointment for the maintenance items that were due for my car went smoothly and quickly. Unfortunately there was a nail in one of my rear tires and my conventional battery in my hybrid was nearing end of life. I had to get them both taken care of as well so the price tag ended up being double. I am so grateful to David Greenlaw for helping me reduce the cost some with discounts. Labor for the work can be very expensive and hard to afford. He was also understanding, professional, knowledgeable and personable and I trust his guidance on which maintenance items to prioritize since I cannot do them all at once. 4 stars for the labor price, 5 stars for the quality of work and 5 stars for David.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Lia Toyota of Wilbraham on 03/19/2024
Dealer Response
Lak, thanks for the fantastic review of David! David is the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle's needs at this visit. Thank you for continuing to choose Lia Toyota!
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