Lia Toyota of Wilbraham
Customer Reviews of Lia Toyota of Wilbraham
Review type:
Great people
by Katherine Diehl on 05/22/2025updated 05/27/2025Roger Laroque, salesman at Lia Wilbraham, was wonderful to work with. Roger was very knowledgeable, informative, quickly understanding about my likes and dislikes. He has a natural kindness so working with him is easy and pleasant. He… helped me buy exactly the car I needed. I couldn’t be happier with a salesperson.Great Dealership and Car
by Art on 03/03/2025Good experience if you know what car.you want and are willing to do most of the research and work involved in the purchase. LIA is a busy dealership which is evidence of its popularity and success. Both salesperson Rafael Dilone and finance… manager Richard Greenaway were pleasant and helpful. They gave us a good deal on our new car, however dealing with multiple customers simultaneously can create lengthy wait times. Timely communication and inconsistent attention to detail when processing the sale led to some careless mistakes which the dealership was willing to correct but still caused some us unnecessary delays in getting our new vehicle which we love.Thank you for letting us know what went well, and what we need to improve on, Art. We're delighted you're so happy with your new vehicle, and we appreciate your positive feedback on Rafael and Richard. Enjoy the ride!
Very pleased
by Ashley Acevedo on 09/25/2024David Benítez always gives me and my family excellent advice, he makes the car shopping experience less nerve wrecking and more of a happy experience!! Wouldn’t do it with anyone else.Ashley, thank you for your lovely review of David! We're so happy your family continues to have the best dealership experiences with his assistance. Thanks for always choosing Lia Toyota!
Lia Toyota
by Mandy R on 09/16/2024Mark Poirier was a great salesman who made the process of buying a car quick and easy. He was very knowledgable and provided great service. The dealership itself is very clean with tons of friendly staff, and has a great selection of cars.Thank you for your 5-star review, Mandy! We're thrilled to know how pleased you were with Mark's support. Congrats on the new ride! Best wishes for awesome travels, from the whole team at Lia Toyota.
Our third Camry
by Jim Fay on 09/14/2024This is the third Camry we have leased from Lia Toyota in Wilbraham. Mark Poirer was the salesman for each transaction. We have confidence in Mark and in Lia Toyota for our purchase. When a 2025 Camry with our specifications was not any… where, Mark found one, yet unbuilt, that was perfect for us. We are very please with our new car and with how Mark was able to take time to go over the differences in the new Camry.Hi, Jim! Thank you for honoring us with your patronage over the years. We're so pleased Mark continues to serve you well whenever you're in the market for something new. Congrats on the new Camry, and best wishes for amazing travels, from everyone at Lia Toyota!
Great Experience
by 2025 Camry Owner on 06/22/2024Tyree Mack was my Salesperson. He was very polite, professional and had an excellent grasp of the product information. He allowed me to take a 45min. test drive that allowed me to verify the torque the car had, and that made a big… difference.Great! Thanks so much for your thoughtful feedback. We're glad Tyree took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!
Easy process
by Erika Crosby on 06/04/2024Thank you to Ricardo Rodriguez-Martinez for all the help in buying my new Toyota Corolla Cross . The process was easy . I highly recommend Lia Toyota of WilbrahamErika, thank you for your positive review and recommendation! We are so glad that Ricardo could be of valuable assistance to you with your special purchase. Congratulations on your new Toyota Corolla Cross! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
We got it!
by Mike L on 05/26/2024Ricardo Rodriguez-Martinez was very helpful in procuring a 2024 Toyota Sienna for us!Mike, we truly appreciate your awesome review and recommendation of Ricardo! Thank you for sharing your experience with us. Congratulations on your new Sienna! Best wishes for amazing summer travels, from the whole team at Lia Toyota.
Will buy at Lia again!
by Dave on 02/20/2024Bright and friendly enviroment. Excellent customer service. Erin Page made the whole sales process easy to understand and worked persistently through the entire sale, even after I had already left, to make sure everything was right, and in… order.... Will shop at Lia again in the future.Dave, thank you for sharing your experience with us! We're delighted Erin handled your wishes with the utmost advocacy and grace. Congrats on the new ride! Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia Toyota!
Smooth Transaction, You Won't be BER-TERRORIZED!
by JohnG on 01/11/2024This was a very smooth transaction on a lightly used vehicle they took as a trade. Found the car on the on the weekend. Came in to see it a few days later. Took it for a test drive. Negotiated price and a few other minor things. Returned… the next week and closed the sale. Car was detailed and looked nice despite the construction dust from their parking lot being excavated. When we got the car home and gave it a quick bath, we noticed a tiny chip in the windshield that we previously didn't see. They connected us with their auto glass partner who quickly made the repair. I dealt with Mark in Sales and Kelly in Service and both were fantastic. In case you didn't get it, the title of this review is in reference to another dealership in the Springfield, MA area. Don't go there.John, thanks for taking a moment to give us the highlights of your dealership experience with Mark and Kelly! We're delighted they were committed to your complete satisfaction. Congrats on the new ride! Best wishes for pleasant travels in your future, from the whole team at Lia Toyota!
From used to new
by Phyllis on 12/28/2023Our salesperson, Ricardo Rodriguez, ended up being the kind of salesperson I would return to and highly recommend to friends and family. He was polite, knowledgeable, listened to us, answered our questions and offered to answer any… questions that came up anytime in the future. His sincerity topped all the other dealership salesmen we talked to. He made this a very pleasing experience.Phyllis, thank you for sharing your experience with us! We're delighted Ricardo handled your wishes with the utmost advocacy and grace. Congrats on the new vehicle! Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia Toyota!
Very pleasant experience
by Gwen on 12/23/2023My salesman was knowledgeable and patiently answered all of my questions. I had a bit of an involved (for me) insurance claim situation related to my purchase and they handled it expertly. Everyone that I had the opportunity to come in… contact with at Lia was pleasant and helpful.Gwen, thank you for sharing your experience with us! We're delighted our team handled your wishes with the utmost advocacy and grace. Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia Toyota!
No pressure salesman
by Elizabeth on 12/22/2023I walked into the dealership expecting to be approached by the next salesman who turn it would be. I was surprised I actually had to ask a man I saw if he was a salesman, he was. His name is Aleksandr Godlew he was very good he understood… what I was looking for, absolutely no pressure, no trying to sell me something I didn’t want. I’m happy with my purchase. Thank you AlekCongratulations on your new ride, Elizabeth! We're thrilled you enjoyed a pleasant and supportive buying experience with Alek, and we appreciate your terrific feedback. We wish many happy travels to you in your new vehicle, from all of us at Lia Toyota!
Got me through the process
by Randy on 10/20/2023Although there many bumps along the way, Paige Shafer's friendly service got me through. Riley Campbell, General Manager, got me a truck despite delivery issues related to the distribution center.Thank you for sharing your thoughts with us, Randy! We're so pleased Paige and Riley put forth every effort to deliver what you wanted. We wish you all the best in your upcoming travels, from the entire team at Lia Toyota!
Thanks
by Vilen on 10/13/2023I thank Aleksandr Godlew for his help in choosing the car of my dreams, I wish him success in his work.Congratulations on getting your dream car, Vilen! We're thrilled you enjoyed a pleasant and supportive buying experience with Aleksandr, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Toyota!
Excellent Car Purchase Experience
by Rickson K on 07/04/2023Excellent Car purchase experience at Lia Toyota of Wilbraham! Initial contact was with Tina Zarlenga who was extremely responsive and followed up with timely updates. Once a vehicle was identified, I worked with Trevor Hamel. Transition… from Internet Department to Sales Department was very smooth. Trevor was awesome to work with. He answered all my questions, was very friendly and had absolutely no pressure tactics. Finance was handled by Ryan Campbell who spent as much as I needed to understand various finance options, warranty options and service plan options. The whole purchase experience felt so transparent with the straight forward Toyota Smart Path experience where everything is upfront and simple!Rickson, thank you for sharing your thoughtful feedback with us! We're delighted you enjoyed a smooth experience with Tina, Trevor, and Ryan. Congratulations to you on your new vehicle! We wish you all the best in your upcoming travels, from the whole team at Lia Toyota!
Be Satisfied, Always
by Vinnie Shah on 06/02/2023No pressure techniques. Straight and Simple. Would not have bought mine and for my family a 3rd vehicle in 15 months. PeriodWe're so glad to hear it, Vinnie! Thanks for letting us know how pleased you were with our team's straight-forward support during this transaction. Congratulations on the new ride, and best wishes for joy and satisfaction in your travels to come, from everyone at Lia Toyota!
Above and beyond effort
by Jason B on 05/15/2023I had called Francisco Sanabria to set up a test drive of a certain vehicle. Upon arrival he had it ready to go and told me to take my time. I ended up purchasing a brand new version of the same vehicle that just rolled off the delivery… truck. His team gave me a decent amount for my trade in and the finance team was great as well!!! Francisco was extremely professional and helpful and I would highly recommend buying a vehicle from him!!! The entire staff was excellent and I can’t thank them all enough for making it easy for me!!!Thank you for the stellar review, Jason! We're delighted you enjoyed an easy experience with Francisco and the team for your trade-in and purchase. Congratulations on your new vehicle! We wish you all the best in your upcoming travels, from the whole team at Lia Toyota!
Easy and pain free
by Matt Bean on 02/02/2023Dave and Riley were amazing - two of the best around. They made shopping for my new Tacoma painless! The content knowledge about the vehicles helped!Hey, Matt! Thanks for stopping by to share positive feedback on your visit with Dave and Riley. We're so happy they made your dealership experience pleasant and helpful. If we may ever assist you again, please don't hesitate to give us a call. We're here for you!
Lia Toyota
by Matty on 09/25/2022Lia is am excellent place to purchase or lease your vehicle. I have done both. Francesco in Sales is fabulous amd extremely helpful. Process went smoothly and efficiently. Rick the financial manager is super organized and efficient and… makes the whole process of leasing and or purchase go as quickly as possible with beat rates. They have serviced my vehicle for 3 years with extra care taken to my needs and timeframes. I have been extremely happy with the entire company personnel and everyone I have talked with is very happy with their service as well. I do recommend them often for best prices, service and customer service. I love my camry which they take very good care of. Do yourself a favor and visit them when you are in meed of a new vehicleHi, Matty! Thank you so much for sharing your kind review of Francisco and Richard! We're delighted to have earned and kept your business over the years and we sincerely appreciate your thoughtful recommendation to others based on your own exemplary experiences with us in sales and service. Your satisfaction means the world to us and we hope to continue providing you with 5-star service for many years to come. Feel free to reach out to us if there is ever an automotive question or concern we may tackle for you. It would be our pleasure!
Francisco Sanabria
by Christian S on 09/09/2022Francisco made my latest car buying experience a pleasure. Francisco was easy to work with and was available for any questions that I had. It was a pleasure working with him and I would gladly do it againHi, Christian! Thanks so much for your 5-star review of Francisco! We're thrilled he provided you with such an outstanding experience and he will be honored to have earned your approval. We appreciate your business and hope to work with you again, so please don't hesitate to give us a call if Francisco and the team may be of service to you. We look forward to it!
Katherine, we're so happy Roger took the time to find exactly what you wished for. Congratulations on your awesome new vehicle! We wish you many pleasant travels until our paths cross again.
by Lia Toyota of Wilbraham on 05/29/2025