Lia Toyota of Wilbraham
Customer Reviews of Lia Toyota of Wilbraham
Review type:
Great people
Will buy at Lia again!
by Dave on 02/20/2024Bright and friendly enviroment. Excellent customer service. Erin Page made the whole sales process easy to understand and worked persistently through the entire sale, even after I had already left, to make sure everything was right, and in… order.... Will shop at Lia again in the future.Dave, thank you for sharing your experience with us! We're delighted Erin handled your wishes with the utmost advocacy and grace. Congrats on the new ride! Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia Toyota!
Outstanding Service Advisor
by Bennie Wright on 01/20/2024When you go to Lia Toyota of Wilbraham please try to get Cynthia Patrick to assist you. She is extremely friendly, extremely knowledgeable of all services to all vehicles. She will make your visit complete.Bennie, Thank you so much for leaving Cynthia positive review and recommendation! We are glad to hear that Cynthia took great care of you and your automotive needs. We are happy to know that she extremely friendly and knowledgeable. Please do not hesitate to let us know how we may be of further service to you.
Smooth Transaction, You Won't be BER-TERRORIZED!
by JohnG on 01/11/2024This was a very smooth transaction on a lightly used vehicle they took as a trade. Found the car on the on the weekend. Came in to see it a few days later. Took it for a test drive. Negotiated price and a few other minor things. Returned… the next week and closed the sale. Car was detailed and looked nice despite the construction dust from their parking lot being excavated. When we got the car home and gave it a quick bath, we noticed a tiny chip in the windshield that we previously didn't see. They connected us with their auto glass partner who quickly made the repair. I dealt with Mark in Sales and Kelly in Service and both were fantastic. In case you didn't get it, the title of this review is in reference to another dealership in the Springfield, MA area. Don't go there.John, thanks for taking a moment to give us the highlights of your dealership experience with Mark and Kelly! We're delighted they were committed to your complete satisfaction. Congrats on the new ride! Best wishes for pleasant travels in your future, from the whole team at Lia Toyota!
From used to new
by Phyllis on 12/28/2023Our salesperson, Ricardo Rodriguez, ended up being the kind of salesperson I would return to and highly recommend to friends and family. He was polite, knowledgeable, listened to us, answered our questions and offered to answer any… questions that came up anytime in the future. His sincerity topped all the other dealership salesmen we talked to. He made this a very pleasing experience.Phyllis, thank you for sharing your experience with us! We're delighted Ricardo handled your wishes with the utmost advocacy and grace. Congrats on the new vehicle! Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia Toyota!
Very pleasant experience
by Gwen on 12/23/2023My salesman was knowledgeable and patiently answered all of my questions. I had a bit of an involved (for me) insurance claim situation related to my purchase and they handled it expertly. Everyone that I had the opportunity to come in… contact with at Lia was pleasant and helpful.Gwen, thank you for sharing your experience with us! We're delighted our team handled your wishes with the utmost advocacy and grace. Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia Toyota!
No pressure salesman
by Elizabeth on 12/22/2023I walked into the dealership expecting to be approached by the next salesman who turn it would be. I was surprised I actually had to ask a man I saw if he was a salesman, he was. His name is Aleksandr Godlew he was very good he understood… what I was looking for, absolutely no pressure, no trying to sell me something I didn’t want. I’m happy with my purchase. Thank you AlekCongratulations on your new ride, Elizabeth! We're thrilled you enjoyed a pleasant and supportive buying experience with Alek, and we appreciate your terrific feedback. We wish many happy travels to you in your new vehicle, from all of us at Lia Toyota!
Excellent service at this location!
by Hipolito Narvaez on 12/17/2023Staff were patient and explained all options. Very satisfied with my experience.Thank you for taking the time to leave us this 5-star rating! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Safe travels!
One Thing
by Walter on 11/21/2023Although my first service appointment was overall a good experience, Dave Greenlaw was friendly, attentive to my questions and knowledgeable, I was left with one small, maybe not so small, question that I direct toward the process and not… any employee or individual. We had two bays one with a red X and one with a green. My concern or question is why would you have a customer walk outside in the rain to retrieve their vehicle after completion of service, when you have an open bay to pull the vehicle in to keep the customer out of the elements? I think this small change would boost customer appreciation.Walter, Thank you so much for leaving Dave this positive review! We are glad to hear that Dave took great care of you and your automotive needs. We are happy to know that he was attentive, friendly and knowledgeable. Please do not hesitate to let us know how we may be of further service to you. Please give us a call and we will be happy to answer your question!
Got me through the process
by Randy on 10/20/2023Although there many bumps along the way, Paige Shafer's friendly service got me through. Riley Campbell, General Manager, got me a truck despite delivery issues related to the distribution center.Thank you for sharing your thoughts with us, Randy! We're so pleased Paige and Riley put forth every effort to deliver what you wanted. We wish you all the best in your upcoming travels, from the entire team at Lia Toyota!
Exceptional
by David Benitez on 10/14/2023Excellent service and exceptional courtesy.Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service team. We hope you'll continue to make Lia Toyota your first choice for service!
Thanks
by Vilen on 10/13/2023I thank Aleksandr Godlew for his help in choosing the car of my dreams, I wish him success in his work.Congratulations on getting your dream car, Vilen! We're thrilled you enjoyed a pleasant and supportive buying experience with Aleksandr, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Toyota!
Great service
by Pete Vinson on 10/07/2023Cynthia Patrick was friendly, helpful and professional.Thanks so much, Pete! We're delighted the value of Cynthia's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!
Great Dealership
by DG on 09/06/2023Everyone at Lia is great, friendly and professional Cyndi Patrick is always a pleasure to deal with when I bring my car for serviceDG, thank you for letting us know how happy you've been with Cyndi as your service advisor! We're delighted to hear it, and looking forward to making your next appointment just as superb!
Very good care and service
by Michel B on 09/01/2023They really take good care of your car and respect the customers.Thanks for the fantastic feedback, Michel! We're pleased you have enjoyed some exceptional service from our amazing team at Lia Toyota. Please don't hesitate to contact us when we may assist you again!
Wilbraham Lia Service Shop you can trust
by Elizabeth on 08/15/2023The service department is wonderful starting with Cynthia Patrick. She's friendly and knowledgeable, professional and direct. Cynthia Patrick is an asset to the Lia Toyota organization. It means so much when you can trust the service… department that cares for your Toyota. I would recommend without hesitation.Elizabeth, thank you for taking a moment to give credit to Cynthia! She's the consummate advocate for our guests, and we're delighted she continues to be a reliable resource for your automotive needs. Thank you for always choosing Lia Toyota!
Great Service
by Sue Brown on 07/13/2023Dave Greenlaw is personable and knowledgeable!! He explains what service needs to be done and how long it will take. This is the 3rd car I have bought from Lia and I am very satisfied with their service.Thanks for the 5-star review, Sue! We're pleased Dave provided you with an insightful and pleasant service visit. We truly appreciate your business and look forward to being of service to you for many more years!
Fast and Friendly
by LisaG on 07/06/2023Great service! I love having an advisor- Cynthia Patrick is exceptional!Hi, Lisa! Thanks so much for stopping by to share positive feedback about Cynthia. We're so happy you love working with her, and we know she'll certainly be humbled by your review. Thank you for always choosing Lia Toyota for your service needs!
Excellent Car Purchase Experience
by Rickson K on 07/04/2023Excellent Car purchase experience at Lia Toyota of Wilbraham! Initial contact was with Tina Zarlenga who was extremely responsive and followed up with timely updates. Once a vehicle was identified, I worked with Trevor Hamel. Transition… from Internet Department to Sales Department was very smooth. Trevor was awesome to work with. He answered all my questions, was very friendly and had absolutely no pressure tactics. Finance was handled by Ryan Campbell who spent as much as I needed to understand various finance options, warranty options and service plan options. The whole purchase experience felt so transparent with the straight forward Toyota Smart Path experience where everything is upfront and simple!Rickson, thank you for sharing your thoughtful feedback with us! We're delighted you enjoyed a smooth experience with Tina, Trevor, and Ryan. Congratulations to you on your new vehicle! We wish you all the best in your upcoming travels, from the whole team at Lia Toyota!
Customer service
by F pina on 06/08/2023David Greenlaw was very helpful, and extremely easy to talk to.Thanks for taking a moment to let us know how pleased you were with David's guidance at this visit! We're glad he provided you with useful insight to keep your vehicle running in top shape in a way that is convenient for you. We'll see you at your next appointment!
Be Satisfied, Always
by Vinnie Shah on 06/02/2023No pressure techniques. Straight and Simple. Would not have bought mine and for my family a 3rd vehicle in 15 months. PeriodWe're so glad to hear it, Vinnie! Thanks for letting us know how pleased you were with our team's straight-forward support during this transaction. Congratulations on the new ride, and best wishes for joy and satisfaction in your travels to come, from everyone at Lia Toyota!
Above and beyond effort
by Jason B on 05/15/2023I had called Francisco Sanabria to set up a test drive of a certain vehicle. Upon arrival he had it ready to go and told me to take my time. I ended up purchasing a brand new version of the same vehicle that just rolled off the delivery… truck. His team gave me a decent amount for my trade in and the finance team was great as well!!! Francisco was extremely professional and helpful and I would highly recommend buying a vehicle from him!!! The entire staff was excellent and I can’t thank them all enough for making it easy for me!!!Thank you for the stellar review, Jason! We're delighted you enjoyed an easy experience with Francisco and the team for your trade-in and purchase. Congratulations on your new vehicle! We wish you all the best in your upcoming travels, from the whole team at Lia Toyota!
Katherine, we're so happy Roger took the time to find exactly what you wished for. Congratulations on your awesome new vehicle! We wish you many pleasant travels until our paths cross again.
by Lia Toyota of Wilbraham on 05/29/2025