Customer Reviews of Herb Chambers INFINITI of Westborough
Review type:
Infiniti Q60
First service on my 2025 QX60
by Bob on 07/16/2025Fast, friendly service, comfortable waiting areaBob, thank you for the positive feedback about your recent visit here at Herb Chambers INFINITI of Westborough! We hope to see you again in the future!
HC Westboro Infiniti 5⭐️
by David T on 07/02/2025Great service by Ferdy and Matt the manager. Love that the tech team takes videos of issues (ie engine or leaks) and can text the customer to review.David, we're delighted to hear that Ferdy and Matt provided you with great service at Herb Chambers INFINITI of Westborough. It's fantastic that our tech team's video updates made the process more transparent for you! Thank you for sharing your experience!
When a Dealership Acts like JiffyLube
by Disgruntled Customer on 06/24/2025I have taken my car to this dealership for over 10 years for all maintenance needs. This includes 3 dealership (Boston, Medford, Westborough) moves making it inconvenient to patronize. Yet, I kept coming. At my most recent visit, there was… no personal treatment like I would usually get from Ferdy. Normally, they would do a courtesy wash and then walk me through the multi-checkpoint inspection. No car wash and I was told to watch the video they sent. Not sure if it was simply a bad day but definitely left a bad impression.Thank you for your loyalty over the years, and I'm sorry to hear about your recent experience. We strive to provide consistent personal service, so it's disappointing that we fell short this time. I understand how important those extra touches are and would like to make it right. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Boulos Ferris - General Manager - bferris@herbchambers.com
The the best service rep ever
by Lonnie Wright on 03/22/2025updated 03/28/2025Very reliable and understandingThank you for your confidence in Herb Chambers INFINITI of Westborough, and for your business. We are grateful to have you as a customer!
Maintenance
by Psilvaunicco on 01/21/2025updated 01/28/2025Professional, Friendly and on timeWe really appreciate you taking the time to leave Herb Chambers INFINITI of Westborough this awesome review, thank you!
Qx50 sport
by Keith on 01/01/2025updated 01/07/2025This is the best dealership I've ever dealt with. What a car shopping experience. The dealership and personal are amazing. Thank you Boulos Ferris the general manager for making this car buying experience so great and non stressful. We… love our q50 sport.Keith, we're delighted to hear that Boulos and the team at Herb Chambers INFINITI of Westborough made your car shopping experience so enjoyable. Enjoy every moment with your new Q50 Sport!
Service Dept
by Richard on 12/21/2024Another great service appointment from driving in to driving out. Professional and Courtesy is Top Notch from Ferdy to my car being cleaned as I left.Richard, we're delighted to hear that Ferdy and our team at Herb Chambers INFINITI of Westborough provided you with top-notch service. Thanks for sharing your experience! Safe travels!
Awesome awesome awesome Mr.Briggs is 🏆
by EMT on 11/02/2024The best commitment to making sure one is pleased extremely compassionateWe're glad to hear about our commitment to ensuring your satisfaction and providing compassionate service at Herb Chambers INFINITI of Westborough. We look forward to serving you again! Safe travels!
Infiniti Q60
by Youshuang on 10/02/2024updated 10/09/2024I recently purchased an Infiniti Q60, and I couldn't be happier with the experience, thanks to Sami at the dealership. From the moment I walked in, Sami made the entire process smooth and enjoyable. He was knowledgeable, professional, and… really listened to what I was looking for in a car. His expertise on the Infiniti Q60 was impressive, and he took the time to explain all the features in detail, making sure I felt confident in my choice. Sami was patient with my questions and never made me feel rushed or pressured. He went above and beyond to ensure I got the best deal possible, and I truly felt like a valued customer throughout the entire process. The Infiniti Q60 is an incredible car—luxurious, powerful, and a joy to drive—but it was Sami's exceptional service that made this purchase experience stand out. If you're in the market for a new car, I highly recommend asking for Sami. You'll be in great hands!Youshuang, thank you for sharing your experience with Sami and the team at Herb Chambers INFINITI of Westborough! We're delighted to hear that his exceptional service made your Infiniti Q60 purchase memorable. Enjoy every drive in your new car!
Westboro Infinity shines again
by Rick on 09/16/2024I love the professionalism and courtesy they deliver every time. Service was preformed as stated and delivered on time. Plus my car comes out clean and groomed. Thank you!Rick, we're delighted to hear that you appreciate the professionalism and courtesy at Herb Chambers INFINITI of Westborough. Thanks for your kind words!
Range Rover purchase
by Cape Rick on 09/10/2024These guys were very helpful and not pushy! After I purchased, my sales guy Lauds was very helpful in following up on my requests!Hi Cape! Thank you for sharing your experience! We're glad to hear Lauds and the team at Herb Chambers INFINITI of Westborough provided helpful service without any pressure. Enjoy your vehicle!
My First Infiniti! & not last!
by Taylor T on 08/23/2024I had an awesome experience with Lauds and the entire team. Lauds was incredibly knowledgeable and attentive, making the entire car buying process smooth and enjoyable. He was very professional and had a genuine care for what I was looking… for in my next vehicle. I drove away with the perfect vehicle for me and I couldn't be happier. Every time my husband and I walked into the dealership, every single team member greeted us and they were all truly the best!Taylor, we're delighted to hear that Lauds and the team at Herb Chambers INFINITI of Westborough made your car-buying experience smooth and enjoyable. Thanks for sharing such positive feedback! Enjoy your new vehicle!
Great Service
by Baudin on 08/17/2024updated 08/23/2024Fran did a great coordinating with our Infiniti warranty and provided us a loaner while our car was serviced.Baudin, we're glad to hear Fran took great care of you at Herb Chambers INFINITI of Westborough. Thanks for sharing your positive experience!
Dream car!
by Jenny on 08/17/2024I highly recommend Herb Chambers Infiniti of Westborough! The sales agents all made my experience fantastic. I had my dream car within 1 week of looking! I brought my son to look for cars and I was amazed at how comfortable they made us… feel. We were able to test drive the car and discuss all of the features. Lauds V. and Adam made the process feel so easy and enjoyable. Lauds was able to find the exact car I wanted in the exact color! They were able to work with us on finding a great price and I am so happy every time I drive my new car. The car was cleaned and serviced before we received it. Lauds and Adam were responsive via text and always so respectful. I think my son will now want an Infiniti when he starts driving haha! Great dealership!Jenny, we're delighted to hear that Lauds and Adam made your experience at Herb Chambers INFINITI of Westborough so enjoyable! It's fantastic knowing you found your dream car with us. Thanks for the recommendation. We hope we have the opportunity to assist your son in the future!
2018 qx80
by David on 07/28/2024Great dealership friendly people very helpful buying a car is very stressful and Omar and Brian did a fantastic job and made everything smooth as possibleDavid, we're delighted to hear that Omar and Brian made your experience smooth at Herb Chambers INFINITI of Westborough. Thanks for the fantastic review!
Happy customer
by Richard Bembridge on 07/26/2024The dealership and the service department did was best for the customer. I appreciate what they did for me.Richard, we're delighted to hear that our team at Herb Chambers INFINITI of Westborough provided you with excellent service. Thank you for your kind words!
Always helpful
by Naz on 07/18/2024I heard a noise?! They found the caused explained the remedy in laypersons terms. And completed the repairs with a small but welcomed discount!! Ferdy Franco was excellent!Naz, we're glad Ferdy and our team at Herb Chambers INFINITI of Westborough could diagnose and fix the issue for you, all while providing a clear explanation. Thanks for sharing your experience! We're here if you need anything else. Safe travels!
Quality work great customer service
by D on 06/13/2024Great work and excellent customer services, no surprises with billing either . Wonderful experience .Ferdy was the best-kept me informed along the way-Thank you for the positive feedback! We're glad to hear Ferdy and our team at Herb Chambers INFINITI of Westborough provided excellent service and kept everything transparent. We appreciate your support!
Above and beyond.
by Peter Paskaley on 04/02/2024We came into the dealership on Good Friday at 5:35pm to see and drive a Tesla we had seen on line only an hour earlier. My wife had been doing research for several weeks for a specific model and features, the vehicle at Herb Chambers… Infinity checked all the boxes including price. We high tailed it to Westborough, as mentioned we arrived with 25 min to spare. The salesman, Lauds Viljean was great, he was personable and patient, considering the day and time. He did not rush us or hurry us in any way. In fact several of the team stayed behind while we were there, making small talk and honestly making this one of the best car purchases I have ever had. I would be remiss if I did not mention Marc Starr the Finance Director, who was also a pleasure to work with. I cannot thank the people that worked with us enough, to provide my wife and I with impeccable customer service. Thank you and Good Job to everyone at Herb Chambers Infinity .Peter, it's fantastic to know that Lauds and Marc made your visit to Herb Chambers INFINITI of Westborough a memorable one. We're glad we could provide you with the Tesla model you were looking for! Thanks for choosing us! Have a great ride!
Service
by No on 02/20/2024Fran Coutu was great. Polite and attentive. Followed up with me before I left. Thank you,Thank you for sharing your great experience with Fran at Herb Chambers INFINITI of Westborough! We'll see you next time! Safe travels!
Quick & Thorough
by Michelle Deraney on 01/27/2024Service was quick & thorough! Communication by text was extremely helpful & included a useful Video of findingsMichelle, we're glad to know you found our service at Herb Chambers INFINITI of Westborough prompt. Thank you for choosing us! We'll see you next time. Safe travels!
Youshuang, thank you for sharing your experience with Sami and the team at Herb Chambers INFINITI of Westborough! We're delighted to hear that his exceptional service made your Infiniti Q60 purchase memorable. Enjoy every drive in your new car!
by Herb Chambers INFINITI of Westborough on 10/09/2024