Mercedes-Benz of Sudbury
Customer Reviews of Mercedes-Benz of Sudbury
Review type:
First Ever Mercedes-Benz
Excellent
by Sdrklnc2016 on 08/02/2016This is my second purchase from mercedes of natick I was not sure which car to go with until i went to mercedes of natick I went to see new cars and Silvano Senn helped to choose He did everything he can to make me happy He answered all… questions i had and cleared my mind I am %100 happy with customer service and the car i boughtThank you so much for your feedback and recommendation. We're so glad that you had such a positive with our dealership, specifically with Silvano. He is truly an asset to this team. May you enjoy many safe and amazing miles this summer in your new Mercedes-Benz! Best, Eric Ferits, General Manager
Excellent Team
by rahezaveh on 08/02/2016After bouncing around from different dealerships, I found myself at the Mercedes Benz of Natick. The atmosphere of the facility was very open and warm. I had worked with David Shobeiri, who was wonderful and made the car buying process a… pleasure.Thank you! We're thrilled that you had such a positive buying experience while working with David. He is truly an asset to this team. May you enjoy many safe and amazing miles this summer in your new Mercedes-Benz! Best, Eric Ferits, General Manager
Great experience purchasing a CPO C-Class
by wheeldon on 07/28/2016CJ was great, very honest and helpful - and we're thrilled with the car we ended up with.Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Eric Ferits, General Manager
My experience
by Luisburgos on 07/05/2016Gerson and Mary were awsome and a great help Made the whole process easy for me and Zine was also a lot of help to me. Great people and dealership to deal with!!!Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Eric Ferits, General Manager
Very helpful, made the buying process easy!
by Sugarloafer on 06/30/2016I have have been having trouble deciding what my next vehicle should be, After looking at a wide range of options I kept coming back to the MB e Class Coupe. But still thought I might go with the 2017 e Class sedan. When I went to MB… of Natick I met Alex Varaksin who promptly showed me the 2017 sedan and the 2016 e Coupe, Talk about a tough decision. Luckily his manager, Dijana Stanisic, also got involved and discussed my needs (heavy commuting, need for a "Sporty" driver,.... As well as my "value" orientation. Alex and Dijana explained the cost elements, special offers, etc. in great detail allowing for a better informed decision. Once I made the call, e Coupe! Great car? Great Price. Value. Jaime in Finance handled all the paperwork quick and easy. Picked the car up less than 24 hour later! I highly recommend MB of Natick. Ask for Alex and his manager Dijana you won't be disappointed.Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Alex, Dijana and Jamie. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Eric Ferits, General Manager
Car Buying Excellence (Gerson Ruiz)
by WTFreitas on 05/13/2016This past week, I decided to stop into the Mercedes-Benz dealer in Natick after reaching out them online. The receptionists were extremely friendly and I was introduced to Christian Bradley (online sales consultant) who introduced me to… Gerson Ruiz, my sales consultant. Gerson made every effort to understand my needs and offer solutions without pushing for a hard sell. We drove to different SUVs and discussed the pros and cons including the value of my trade. We went over every single option in both SUVs, front to back! Gerson waited while my wife came to the dealership to have a look at the ML350 that I was very interested in. We spent some time discussing the pros and cons of buying certified pre-owned versus a new GLC. The whole time, I felt like Gerson listened to my needs and added a balanced perspective based on his deep knowledge of the two SUVs. I got a terrific price on the ML350 and received more than fair value for my trade. Gerson went the extra mile in setting up my delivery date (today) and made sure that everything ran smoothly as I received my new vehicle. What a great experience, service excellence! I highly recommended Mercedes-Benz of Natick and I hope that you get Gerson as your sales consultant.Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Christian and Gerson are valued members of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Eric Ferits, General Manager
Another satisfied buyer!
by jpbl104 on 05/08/2016I was incredibly impressed with both the level of service and quality of the car that we purchased through Gerson Ruiz and Jamie McCracken at MB Natick. Their inventory was was great and pricing was impossible to beat. The delivery of the… car couldn't have ben more perfect and my wife was really surprised to see the car in our driveway with a big bow on it! Timely responses, easy buying process, thoughtful attention to detail, and absolutely raising the bar to what purchasing a vehicle should be like. Thanks MB of Natick for all of your help and on a great delivery!Thank you for taking the time to share this 5-Star recommendation! We truly value your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Eric Ferits, General Manager
Don't shop here!
by Ralph_J on 08/03/2015Took my deposit on a used BMW. The GM called me himself to tell me I would get treatment unlike any other dealership especially at Herb Chambers he said. I sure did. The next day they told me the car I put the deposit on - is sold:( A… waste of my time and disrespect to any buyer. They told me there is another one just like it that just arrived. Beware of them! [non-permissible content removed]Spectacularly easy process
by JonathansAmma on 06/25/2015I was fairly sure I needed to purchase a small SUV and was fortunate enough to have Bo Hampton assist me, Bo was able quickly to ascertain what features best suited my needs and then skillfully educated me about them. His good humor,… thorough familiarity with his product and genuine kindness resulted in my walking out of the dealership as the proud owner of a GLK350. Bo was particularly adroit at handling my dismay that I was buying an SUV not because it was my car of choice but as a necessity due to issues related to my Parkinson's disease. He was so upbeat and enthusiastic about the GLK, I ceased focusing on my need for an SUV and instead wanted the SUV.Im thrilled to hear how happy you are! We value our guests feedback and I know Bo will appreciate your encouraging words. On behalf of our entire team here in Natick, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins, General Manager
Buy here, you won't regret it!
by MTorrielli on 03/31/2015I have leased 3 cars from Mike Collins and his team at Mercedes-Benz of Natick and I cannot say enough about the level of service I receive, both before the transaction as well as after. What could be more telling than going back to a… dealer 3 times in a row to lease? I don't shop around or even consider other dealers based on the level of service and the ease of which they are to do business with. Highly Recommended.Thank you for taking time out of your day to write this review. We appreciate the kind words and we are excited to have you as part of the Herb Chambers Companies family! Thank you for your business and please let us know if there is anything else we can help with. Best, Michael Collins, General Manager
Customer Satisfaction is it....
by Kjedwspfld on 02/16/2015Mike Collins and Joe Rodrigues are two industry professionals that know how to get the job done. The team at Mercedes Benz of Natick exceeded my expectations of what customer service is, in the handing of an issue with my new 2015 C400.… Mike understands the perceived quality and branding behind the Mercedes Benz name and went above/ beyond to make sure my vision of that branding stayed true. Joe Rodrigues is not a "car salesman" he is the perfect represenation of exceptional customer service in an industry that is questioned all the time. This dealership handled a severe braking issue with one phone call and my video showing the problem. We have been high level customer service busIness owners for twenty years, the level of professionalism and follow through from this dealership are to be commended. Would recommend anyone thinking about purchasing a Mercedes to contact this dealership. Even if you are one hundred or one thousand miles away it will be worth it.Thank you so much for taking the time to give us positive feedback. We value your business and look forward to serving your automotive needs for many more years to come! Best, Michael Collins, General Manager
Happy customer
by Oliveryu on 12/19/2014I recently purchased an suv from Mr. Rodriguez and I couldn't be happier with the vehicle and the continued great service! One happy customer.Thank you and we look forward to working with you again in the future! Happy Holidays! Michael Collins, General Manager
KPeixoto
by Neiltom on 11/28/2014Kyle represented me at Natick MB and answered all my questions promptly and professionally. He new my questions were the questions that were going too make him a sale. Same questions were asked at other dealers that of mercedes in a… 80 mile radius and these mercedes dealers failed to assist me? Glad I met KyleP. To make the sale happen this past weekend hope all other sales managers could take notes from Mr. Kyle he performed better than the car at first site and made the car as nice as his service before pick up. Thankyou, Neil Thomas Siwik happy thanksgiving mercedes benzWe appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Happy Holidays! Michael Collins, General Manager
Easy Process
by KJWesternMA on 10/01/2014Stopped in from out of the area only to test drive the C400 on the way to Boston. Joe R was able to answer all my questions and get me the pricing I wanted on my trade. All in all a seamless process. Joe was willing to go out of his way by… sending a rep to my house (a 1.5 hour drive from the dealership) to get the paperwork needed to complete the transaction. Joe was professional and educated about the product he sells. Would recommend anyone from Western MA to make the drive and ask for Joe R.Thank you so much for taking the time to share your experience with Joe! We truly value your business and we look forward to serving your automotive needs for many years to come. Sincerely, Michael Collins, General Manager
New C Class
by jfu on 09/22/2014Excellent experience working with Joe R. He was knowledgeable, responded very quickly and patient with all the questions I had. The whole experience was low stressed. I would definitely recommend the dealer to anyone!Thank you for taking the time to share this fantastic review! I am thrilled to hear about your positive experience with Joe. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager
If You Want the Best - Proceed to Natick!
by Hellie2 on 09/09/2014I have always hated the car purchasing experience - not this weekend - I actually enjoyed every moment and of course I love my new GLK! Thank you Mike C, Joe R and Jamie!Thank you! It is of utmost importance that our guests leave our dealership confident that they made the right decision. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager
Nothing like a great referral to Joe R.!
by ketch60 on 09/08/2014I received a very fortuitous referral as the result of attending a party. Everyone becomes interested if you are contemplating a new car purchase and they have an opinion! One person simply said visit the dealerships, test drive the cars,… make one of them Mercedes of Natick and ask for Joe R. There is a reason he has so many glowing reviews and I attest to the accuracy of all the descriptors of his abilities and professionalism. Additionally, Mike A and Joe facilitated the transfer of my dream car from another dealership to Natick in a severe rainstorm. I wanted the Natick dealership for the experience of purchase as well as their service department, which is very important to me. Thank you Joe and the Natick dealership for such an enjoyable experience and I look forward to being a satisfied customer for many years.Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am thrilled to hear about your positive experience with Mike and Joe and that you found the perfect Mercedes to meet your needs. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager
Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am thrilled to hear about your positive experience with Mike and Joe and that you found the perfect Mercedes to meet your needs. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager
Ask for Joe R
by jhb7 on 08/27/2014I don't like the car buying process and am usually suspicious of car salesmen and dealerships. But buying my new car at Mercedes of Natick stands in dramatic contrast to past experiences. The secret ingredient is Joe R. He's the polar… opposite of the negative stereotype. Low key and thorough, knowledgeable and helpful, patient and an active listener, genuinely friendly and eager to make a fair deal, he even identified a professional incentive that netted me a big saving in the purchase price. And Joe is backed up by John P, a sales manager who actually cares about customer service. The Natick-based dealership is somewhat out of the way, but well worth the trip. Ask for Joe R.Thank you for the glowing review! We strive to make the car buying experience as enjoyable as possible for all of our guests. On behalf of Joe and everyone here at Mercedes-Benz of Natick, we greatly appreciate your fantastic recommendation and look forward to serving your automotive needs for many more years to come! Best, Michael Collins General Manager
Great experience
by RY23 on 08/05/2014Starting from initial contact with Brianne to discuss pricing (i dont have a lot of time to negotiate in person), followed by test drive hosted by Al, and then Al locating the exact car that I am looking for was a great experience in… purchasing a new car. Then Jamie was very helpful in the financing part, and the entire experience was wrapped up with Jon's expert and thorough delivery experience. To give a little flavor when compared to other dealerships - I requested online quotes from three other dealerships on the same car. Mercedes Natick offered the right deal and found me the exact car before the three other dealerships responded (with automated messages!!!). It was our first Mercedes purchase in NE - and I could not have asked for a better experience. Complete stress-free, and the dealership treats their customer right. Unlike other dealerships that I've experienced, I am actually excited to continue the relationship with Mercedes Natick.I'm honored to hear you speak so highly of your experience with Brianne, Al, Jamie and Jon. We strive to provide each guest with the best customer experience and they are certainly a testament to that. Thank you again and we look forward to serving your automotive needs for many more years to come. Sincerely, Michael Collins General Manager
Glad I stopped in For A Look!
by Rosanne60 on 07/07/2014I recently purchased a new Mercedes S550 from Joe R at Mercedes Benz Natick. As a long time customer of another dealership, I was immediately impressed with Joe's professionalism and knowledge of the Mercedes brand and of the new S550. He… was very friendly and couldn't have been nicer even when I told him that I was only looking. I had my heart set on an exclusive Nappa leather that my dealer said wasn't available and would take at least 2 months or more to get. Joe told me he would search around. He not only located one, but had it within 24 hours. I was so impressed that I felt it was time for a change! I loved working with Joe, he made buying a car easy and enjoyable. The entire staff and organization of MB of Natick is excellent!Excellence, worth the Trip!!
by poates on 07/02/2014Joseph, I had a very pleasant experience at your dealership starting with Client Care Specialist Katrina Arsenault, Finance Manager Jamie M, Product Delivery Specialist John N and the number one sales person Joe R!!! Joe, I want to… personally thank you and the team at Mercedes Benz of Natick. I've been purchasing vehicles for over 27 yrs. You by far are the best salesperson that I've encountered!!! I drove over 300 miles (5hrs.) from NJ to Natick, MA to get my dream car. I will tell anyone that my experience with your dealership was worth the trip. What can I say about Joe Rodriguez? He's number one. Joe has great people skills and was very diligent at following-up on all of my concerns. During every step of the car buying process, Joe has been there for me and my family. I love showing off my Certified Pre-Owned Mercedes Flagship vehicle 2012 S550. There is no doubt in my mind that my next vehicle purchase will be from Joe R and the folks at Mercedes-Benz of Natick. Very satisfied customer, Patrick NJ.Thank you, Patrick, for the glowing review and for traveling all the way from New Jersey! We strive to make the car buying experience as enjoyable as possible for all of our guests. On behalf of Joe, Katrina, Jamie, John and everyone here at Mercedes-Benz of Natick, we greatly appreciate your fantastic recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Charlene, thank you for choosing Mercedes-Benz of Sudbury. We're pleased that Amanda, Daniel, Brad, Josue, Sharon, and especially Dominic left a great impression. Enjoy your new Mercedes-Benz SUV! Safe travels!
by Mercedes-Benz of Sudbury on 07/28/2025