Sentry West Mazda
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Customer Reviews of Sentry West Mazda
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7 service reviews
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A Surprise Repair can be a positive experience
by Pete on 05/16/2023My experience with Sentry West Mazda was fantastic. I recently took my 2009 Mazda 6I to fix a flat after hitting a giant pothole. While completing the task, they found a significant unrelated issue. I was pleasantly surprised when they told… me the part was still under warranty and replaced it at no cost. The service technician was courteous, friendly, and professional, explaining the process clearly and keeping me updated. It's amazing how my 14-year-old Mazda 6I still drives like new, thanks to Mazda's excellent design, exceptional workmanship, and quality parts. That said, I feel the professional, trustworthy, and efficient service from Jim Kelley and his team at Sentry West Mazda service is what makes keeping the car in this shape a pleasure. I will buy a Mazda again, and it will be at Sentry Mazda West.great service good people
by mcinnis on 01/30/2020in and out quicklyWill never return
by Matt_M on 07/25/2019Had money stolen from my car, my battery "died" while in their care (conveniently notified after I had raised issues with their service), manager offered to pay for the battery but did not attempt to speak with me while in the office and… reached out over an hour after I had left (at that point I was an hour away, at work, with no way of returning to take him up on his offer). Not communicative, rarely receive calls or updates on my vehicle, I regularly have to chase them for status updates. Will never return. Avoid at all costs.Car Servicing - Body Shop
by sanjam on 01/03/2014updated 06/02/2025Sentry Mazda is awesome in its service. I always have great experience. This was a different type of service where my car had to undergo body damage repair and the outcome was again brilliant. i felt as if i took a new mazda and left the… showroom. Amazing people and amazing service. Dan rocks literally in Sentry Mazda.a most pleasant experience
by mrgolf2009 on 04/17/2014updated 06/02/2025I am completely satisfied with the service. The service staff are truly professional ; the workmanship was performed in a timely fashion and completed as promised . A dealership I would not hesitate to recommend for both sales and, most… importantly ,its service.Inspection Sticker
by vet49 on 12/03/2013updated 06/02/2025This service was for an inspection sticker on my new CX-5.Sentry West Mazda SERVICE DEPT
by RachelMG on 10/21/2013updated 06/02/2025excellent quality service - have been going there for several years, after buying a Mazda 3 from them. I appreciate the friendly guys there and the ability to make on-line appointments
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