Mastria Subaru

by Cassie on 09/24/2023

Bruce was very helpful and informative. He was there to answer all my questions, going above and beyond. He made the process of buying my first stress free, would definitely recommend going to him.

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by T Scags on 09/19/2023

Bruce provided attentive service before, during and after the purchase of our Subaru Outback. His transparency, friendly attitude and consistent follow-through made the whole process easy, even with our last minute decision to widen our search from the Crosstrek to the Outback. He helped us into our perfect car!

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by Emily on 09/12/2023

I went in unsure of if I was going to buy new or used but new I wanted a Subaru SUV and never felt pressured to make a specific decision. Bruce was very informative and fully explained all my options. I was able to find out quickly which model I felt most comfortable in and which would best fit my lifestyle. I was there over several days and felt unbelievable patience with me and my family members as I made my decision and I am in love with the car I chose and they made the process so easy!

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by HE on 09/11/2023

We picked up our new-to-us Crosstrek this weekend and are so happy with it and with the service at Mastria! We visited several Subaru dealers in our search and felt the most welcomed and most comfortable at Mastria. Bruce, H., and the whole crew were lovely to work with; they answered all of our questions, never pressured us, and walked us through every step with care. We really appreciated that they took care of the registration and inspection! Bruce also took the time to explain every feature in our new car when we picked it up. Overall a great car buying experience!

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by Connor on 09/07/2023

Recently bought a car from Mastria Subaru and I had a wonderful experience. Bruce was a tremendous help!

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by Eric Sandler on 09/04/2023

I bought a 2017 RAV4 from Bruce at Mastria Subaru and he was excellent , the whole dealership was great, no pressure, open and honest with everything

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by Allyson on 08/31/2023

I went to Mastria Subaru for my first “nice car” after my very first vehicle. Everyone at Mastria was so kind, honest, and helpful! My whole family continues to go to Mastria Subaru for all of our vehicle purchases and services, as we are treated like family there. My first car financing experience was great, and Bruce was an absolute pleasure to work with! I would absolutely recommend Bruce to anyone looking for a new vehicle!

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by Johnny H on 08/29/2023

The sales team is made up of true professionals - great listeners - no agenda! Bruce Grabert was great!

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by Anne Bates on 08/27/2023

After unexpectedly learning we needed to replace our car, my husband and I found some options at Mastria Subaru. We connected with Bruce and he patiently walked us through all our options and explained the process as we looked for, found, and bought our new car. He was very sincere and forthcoming when we voiced our concerns or confusion and made the whole experience much less stressful than it otherwise could’ve been. We’re very grateful for his help and are enjoying our new car.

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by Judy on 08/25/2023

Mastria Subaru is wonderful. We have always had a great buying and service experience. Just bought our 3rd Outback. At 74, I especially appreciated that Bruce took the time to talk me through all the tech. And today, when a car alarm went off, the service dept over the phone was able to pinpoint what was happening and relieve my mind

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by Martha on 08/24/2023

Bruce listens! I have never owned a Subaru and came in the drive a Forester because of the safety features. I was replacing a Lexus 350 and needed it fast. After a few unhurried conversations he advised me to try an Outback. Big difference. I did drive a new Lexus. It would have been the 4th one. I bought the Subaru Outback! When Bruce was busy, Tony stepped in to help. Everyone was great. I even bought an extended warranty which I said I would never do. Great experience! I felt comfortable there.

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by Steve Brandt on 08/22/2023

Shopping for a new car from Mastria Subaru was actually an enjoyable experience! Our Product Specialist, Bruce, was a pleasure to work with. He listened to what our needs were, made appropriate recommendations and fully and honestly answered all of our questions. It was like buying a car from a trusted friend. I couldn't have asked for a better car buying experience!

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by S n E New Bedford on 08/17/2023

This experience shattered my expectations of what it was going to be like to purchase a car again! I saw a (my new to me) 2020 Forester while looking for “Subaru dealers near me”. I chose the Mastria website and saw this low mileage, well equipped Forester. My husband, who has some experience in vehicle sales, and I called for an appointment to see the car and were immediately impressed with the professionalism and relaxed manner of Skylah who answered the phone, checked the car’s availability and helped by making an appointment for us to see the car. When we arrived at the dealership there was no exuberant sales person attacking us in the parking lot. No well rehearsed welcome at the threshold. In a minute or so, Bruce saw us looking around and calmly asked us if he could be of any help (the of the best car buying experience I’ve ever had). We discussed the car and our trade-in. We test drove the car by ourselves! (Again, no pressure.) We reviewed the Carfax. We got a great, clean deal which we felt was fair and transparent. Bruce was clear, thorough and great to deal with! Completing the deal and working with finance was quick and easy. We love the car, loved the experience and if you’re buying a Subaru, dont go anywhere else,

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by Julie on 08/11/2023

I'm a savvy shopper. When it comes to buying cars, I always want the biggest bang for my buck. After calling multiple Subaru dealers in MA and RI, I found one that would sell me my model Forester for $2000 less than MSRP sticker. Incredible for this post covid generation. However, they would only give me $500 for my well maintained Toyota because it was old and with many miles. I knew the value from Kelly Blue book and other websites. I continued my shopping. Bruce, salesperson from Mastria Subaru, was straight forward, transparent, and friendly, over the phone, He assured me they would match that other dealer and would go with the Kelly Blue book value. I thought I would give him a chance. Upon entering the dealership, I found myself noticing the small home town feel. Bruce greeted me with smiles and genuine laughter. The negotiations lasted about an hour. My old car got valued at $2000 and they threw in another accessory valued at $400. After a few hours, I was the owner of a new Subaru Forester. I don't like talking with car salesmen, but Bruce made me feel welcomed and respected. If you're in the market for a Sabaru, I highly recommend Bruce and Mastria dealership.

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by Maria Martinez on 08/11/2023

Mastria Subaru is the dealership to go to! I was in need of a new lease and fell in love with the 2024 Subaru Crosstrek Premium. I love my car and cannot recommend this dealership enough. Bruce helped me pick the perfect car for me. He is an extremely professional, charismatic, knowledgeable, and a driven individual who took time out of his day off to check in on what I needed and reported to me on how the car process was going. I am from the Northshore, recently moved to the area, and It was truly the best experience I’ve had compared to any other dealerships I’ve been to. I cannot recommend the Mastria dealerships enough, especially Subaru and Bruce!

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by Lisa on 08/09/2023

Bruce was very good to deal with and very knowledgeable about the vehicle I purchased.

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by T1 on 08/01/2023

Everyone was very helpful. Bruce took me around and introduced me to each department that I would deal with in the future.

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by Linda on 07/31/2023

I stoped at Mastria Subaru on a whim. Was hoping to get to see the new 2024 Crosstrek. And luckily they had one. Bruce came out to say “Hello” and asked if he could answer any questions. He answered them all. And I bought one. I love how he didn’t come on to strong or pushy. I’m of the older generation and have seen them all. Everyone I dealt with was so helpful and friendly. Will definitely be back.

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by Kevin on 07/30/2023

Bruce G was very personable and customer oriented as well as exceptionally knowledgeable on my car which was used Volkswagen that I purchased from a Subaru dealership (Mastria). The process was smooth and efficient and Bruce and the dealer team established my trust.

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by Chuck on 07/29/2023

We just bought a 2023 Subaru Forester from Mastria. Bruce in sales was very helpful and the manager Joe was easy to deal with as well.

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by Gary on 07/22/2023

Very positive experience with Bruce Grabert as well as the Sales Manager, finance person, and service staff. Low pressure and good information. Good price and very fair trade-in value for my 2014 Forester. Made the process of exploring and buying easy and pleasant. Very obvious emphasis on good service all around. The 2023 Forester is beautiful!

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