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Customer Reviews of Nucar Honda Norwood
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147 reviews
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Don't buy your car through this dealership - most reviews are spot on
by Marcella on 09/10/2023I typically only leave positive reviews on sites but I strongly feel people need to know before they use this dealership. Don't be fooled by the low car prices, they are advertised to get you in the door and get you to finance through… them. I offered full asking price for the car and asked if they would accept a deposit over the phone. They declined a deposit, fine. I asked for my out-the-door details so I could show up with a check the next day and take my chances the car was still there. After not hearing back and following up I received the following response. "We would not except outside financing so the vehicle would need to be paid in full and financed with us if you are interested" This is the type of dealership that most would refer to as "typical car sales". Very unfortunate. And if you are a woman, be prepared to be talked to like you are insignificant.Never would I ever again buy a car from here
by Ryan on 11/21/2022Not only does the general manager talk to you like you are below but he will also talk rude and call me a liar after I just purchased a vehicle from them!! Imagine giving someone business and they turn around and call you a liar? Also… countless other words spoken to me over the phone by him again after my deal was done… they wanted to come back to me and tell me I needed to do more things as well as a random charge to my card that they can’t come up with proof of…? Also messed up all my paper work making payments higher than original deal and then still calls me a liar? Unreasonable people that’s for sure…… buy your car elsewhere I will for sure let everyone know what a terrible place this isTHEY LIE AND CHEAT
by SS on 01/20/202211 weeks and still no refund. [non-permissible content removed] with hidden clauses to warranties and poor work ethic. They lie and cheat.The sale department is an absolute disaster.Absolute worst car dealership experience I've ever had.… Don't waste a second entering Boch Hyundai. J. Borey is so dishonest, he will take advantage of you - please avoid him (J. Borey).Very disappointed and surprised
by Dmitry on 12/31/2020My wife and I went shopping for a certified pre-owned Honda Odyssey at Boch Honda. Spent 15 minutes on the drive test and next 4 hours on paperwork. OK, we thought, these guys are busy and diligent. Today car was delivered - again,… certified by Boch. One of doors has missing handle and locking knob, which I've found later in the glove box. The same door now is not closing automatically. Stains on the ceiling which I've pointed out and asked to be cleaned- still there. We both are working full-time and have four kids. The Boch response- please come next week for a service, we are glad to assist you. Thank you for the service and we appreciate the consideration shown to us here.Life made easy
by BelmontCarGuy on 02/09/2019I was coming off a Honda lease and wanted to pick up a new Odyssey. I contacted all the dealers in the Boston area and Boch was quick to respond and very competitive with pricing. I came in on a weekday afternoon and met Amine Abad who… walked me through the process, no haggling, no headache and got me in exactly the car I wanted. Amine is a top notch guy who is very knowledgeable about his product as well. I worked with Boston Cars, Cambridge, Herb Chambers and because of guys like Amine to me Boch is the best.Great experience!
by Papa on 01/16/2019I came in with specific set of requirements and a trade and Amine helped me find just the right car for the right price. He was very patient with all our questions about pricing, features, financing options etc, and very courteous and… explained everything well. We did a test drive, and he shows us all the cool features. I especially like the break hold feature. He followed up with me several times after the purchase, and I had an opportunity to ask some additional questions about the car. Amine also took some improvement ideas for the next model - chargers in the back - for instance for the kids. I highly recommend Boch Honda and Amine for anyone in the market for a new Honda.Get the sale but picking up the car nightmare
by AlexSmith2018 on 07/02/2018I worked with Lloyd who was a good salesman. I purchased the car and went to the finance department where I was given the hard sale for aftercare purchase. I was then promise my car would be ready on Monday and now it will Be another day.… Lloyd made promises But was not honored due to that's not my department. They will not allow you to speak to the department to get the full story. A lot of twists and turns. What started out as a great buying experience has turned into a nightmare due to lack of customer service in the divide and concurred departments.Best experience purchasing a car
by prhmarchand on 01/25/2018I highly recommend asking for Amine if you are buying a Honda at Boch Honda in Norwood. Amine is a Senior Sales Consultant who knows the product line in details. He provided a low pressure environment, was quite willing to discuss our… requirements, gave us a fantastic test drive. We also found him extremely personable and pleasant. I could not recommend dealing with him more.Just what one would want in a sales experience
by JimBob44 on 01/25/2018We purchased a 2015 Honda CR-V, and from start to finish, our sales rep Amine was everything one would want. He listened to what we wanted in a used CR-V, including our price range. Then he helped us select just the right vehicle,… fulfilling all our requirements, at a fair price. He took the time to show us all the features of the CR-V, (twice, since I went first on a scouting expedition, and we went together on another day to purchase). We each took a test ride. Amine even helped hook up one of our cell phones to the vehicles Blue Tooth. He also helped take care of the financing piece with the Bochs finance rep Todd, made the connections with our insurance company and took care of that paperwork, and made the switch of car registration. At the end of the sale, I thought: This is how a person wants to be treated in a car sale. Buying a car is a longer process than buying a bicycle. But Amine was friendly, courteous, and professional throughout. Kudos to Boch Honda (and to Amine!) on a great sales experience.Horrendous customer service
by ebstratton4 on 01/18/2018I recently purchased a used car from Boch Honda and it was easily the worst auto buying experience of my life. I highly advise that you AVOID Boch Honda at all costs. Their sales staff are not knowledgeable and the customer service… experience across the entire organization is horrible. They seemingly had no idea how to process a cash sale, had unacceptable delays in having my vehicle ready for pickup (no delay cashing my check though), and charged me for a failed inspection.Awful Experience!
by Lilian1 on 01/07/2018Awful experience!!! Brought in my brand new Honda Pilot with a dead starter on Friday around 2 pm. Around 5:45 I call to check on the status since I had gotten no Call. At that time Im told its the starter and the car would be ready the… next day. At around noon I call them, again no call with an update, and Im told they didnt have the starter in stock and had to order it and I wouldnt have my car until Tuesday. At this point I was livid! No calls with status updates and now no car. To top it off a well known dealer like Boch does not offer courtesy vehicles! I had to pay for a rental out of pocket when I have a brand new car! Worst experience ever! Do not go to Boch Honda!!Bait and switch masters
by Wolverine on 09/17/2017I received a written quote for a Honda CR-V for $25,300. Went in and after an hour of filling out paperwork and being shown the car, a [non-permissible content removed] came out and said "we're not honoring that price, you can have it for… $26,300". When I showed them the written quote for $25,300 he said that the internet sales guy "Doesn't know what's he's doing and the price is $26,300". I of course stormed out and warned everyone on the lot of what was going on, even showed the written quote to anyone who wanted to see it. I will never step foot on a Boch lot again and won't allow and friends or family to either. Ended up getting the car for $24,800 from McGovern Honda on Rt. 24.Horrible Slimy Car Salesman trying to ripoff
by terrapins44 on 08/31/2017I had been contacting numerous Honda dealerships to buy a new Honda CRV EX-L 2017. Had been contacting this dealership for close to a week via phone and email (a couple salesmen tag teaming it). They gave me a great price, and told me the 3… cars they had in stock (all black). We had been in contact every day for the past 3 days checking where we were in the process, financing etc. I ended up getting a pre-approved draft check from DCU because their rate was better, and this dealership said that was fine. I confirmed everything with the dealership, then went to the bank @4:30 pm. The dealership is an hour away from where I live (which is why I wanted to do as much over email). I drove to the dealership. When I got there, some random salesman met with me, not the ones I had been dealing with. Then he says "I understand your looking to buy our last black Honda CRV EX-L, great!" The everything started, talked crap about my trade in saying the price I wanted was way to high even though it was below the KBB price (which wasn't even a big deal). He gave me a hard time saying they wouldn't accept the draft check. After discussing with him, he went in the back for a good 10 minutes. He came back out and goes "We will take the draft check, but now we don't have the color black." What a horrible bait and switch, clearly trying to manipulate me. He gave me the other option for colors which were the 2 most unpopular colors. Clearly he wanted me to finance through them so they could get some kickback. I was so pissed. Confirmed the price, car, color , draft check, everything before I drove down an hour, got there and said draft check is no good, and at first saying the black was available, then going back and saying it wasn't. Unbelievable. Will never use this dealership again - Boch is tainted in my eyes now, especially this dealership.Wonderful Used Car Sale
by EEIS1234 on 04/27/2017Our salesman was Amine Abad and he was great to work with. Very knowledgeable and attentive to us the customer. My wife and I purchased a used Subaru and Amine went the extra mile to make sure we were comfortable with our new purchase.… Great experience and would purchase from there again.Horrible Staff and Service
by LouisCameron on 02/24/2017On a whim, my wife and I went into Boch Honda over President's Day weekend to check out any deals that they may have been running on their Honda Ridgelines. We walked around the lot, spotted a few Ridgelines and decided to walk inside… the dealership. We are greeted and assigned a sales person, Ethan. We told Ethan that we wouldn't waste his time if there wasn't a sale to be made that we were comfortable with. Ethan brought us out for a test drive in a Ridgeline that was one trim lower than the one I were interested in buy but it was okay Head back to the dealership and start to talk numbers with Ethan. We start low, they start high. We start throwing out numbers and Ethan's getting close to what we want. Ethan brings over a sales manager, Abdulla who is still higher than what we like. We talk about what we're willing to put towards leasing the car, down payments & trade in. We don't have our trade in with us at the time but told by Ethan "as long as there is your car was in accident or have accident damage, you will be all set" and also "if there's minor damage that can be repaired by a dent Dr. that would be fine". We took this information to be accurate & go forward on the deal. We signed a P & S and gave Boch a $1,000 deposit on a credit card. We shake hands with everyone, ring a sales bell on the sales floor & everyone cheers. On Monday I stop by with my trade in, see Ethan and let him know that I'm there and hand him my keys. He tells me that it's pretty busy but someone will check out my car in 15 minutes if I wanted to take a wait in the Service Area waiting room. After nearly an hour & 20 minutes Ethan comes over to me and says "Sorry, my manager hasn't been able to get to your car yet. It should be just a few more minutes." I see Ethan drop my keys off to a Sales Manager (later identified as Bob Cameron) and he walks outside to check out my car. Two minutes later Bob is back in and calling Ethan. Ethan then comes over to me and says that "the numbers are going to change, there's a lot of damage to the car". I ask what damage he is talking about and he says there's hail damage to the roof. I tell Ethan that I'm not pleased with this new information, ask him to run the "new" numbers and get back to me. Next thing I know a sales manager by the name of Raj is pulling me over to a desk to go over "new" numbers. The agreed upon monthly price from Sunday has now gone up $50+ additional dollars. I say to Raj there's no way that we are going to do that, go get new numbers or call my wife and explain the situation to her as well. Raj calls my wife, does not allow her to speak at all. After Raj hangs up with my wife he gets up and walks away from the desk where I'm sitting without saying anything more to me. I'm just sitting there, I don't know if this guy is coming back or am I supposed to leave (which, even if I wanted to I can't because I don't have my keys back yet). My wife text me and tells me that Raj treated her like garbage on the phone, which I knew because he was right in front of me at the time and says the deal is likely dead to leave. I tell her that I can't because I still don't know which one of the sales managers has my keys. As I'm sitting at the desk, another sales manager comes over and starts to use the computer doesn't acknowledge me sitting there or ask if anyone is helping me or if I need anything. Finally, almost 20 minutes after initially walking away from me Raj comes over and says that he's "been looking all over the dealership for me". I tell him that I have been since he walked away from me without saying anything, he should have checked there first. Anyways, Raj says come with me and get your keys. We walk over to the Sales Manager desk, Raj says something to the sales manager that looked at my car (I can only assume that he said that we were walking away from the deal based on the added cost) and once I get closer to the desk, this sales manager starts screaming at me in front of other staff members (and customers who have small children with them), using profanity saying things like "this is [non-permissible content removed], there's tons of [non-permissible content removed] damage to that car" and he tells me to "Get the [non-permissible content removed] out of the dealership". I say back to him, as civilly as I can that the language he was using was not okay and he could expect that I would be writing a negative review, if not for all that transpired, for this type of behavior from someone that my wife and I are just trying to give thousands of dollars to. All and all, Boch Honda proved that the stigma of Car Dealership Salespeople being the scummiest, sleaziest people out there is still very accurate but I'm happy that at the end of the day they didn't get my business. I hope that they don't get your business either, if you are reading this review and thinking about buying or leasing a car from them. There's tons of other dealerships in Massachusetts that you can go to and have an actual pleasing experience.Boch Honda
by tpkraus on 01/02/2017Very good service and sales. I had leased a Civic and exchanged it for an awd Crv. Amine A. and his coworkers were very diligent and helpful and provided excellent customer service.Honda HR-V
by MarinnaJoy on 11/03/2016I was fortunate enough to work with Amine in purchasing my 2016 HR-V. He made it a very enjoyable experience and worked with all my needs. Amine took the time to walk me through all functions of my new car upon delivery. I believe Amine has… a lot of great knowledge about Honda cars. I highly recommend working with him.Successful Honda Civic Purchase
by VickyKennedy on 09/13/2016I recently purchased a 2016 Honda Civic and worked with sales consultant Amine Abad. He was very knowledgable, helpful, and made my experience enjoyable and efficient. He was available to help with questions even after the purchase and I… would highly recommend both Amine and Boch Honda!Boch Honda Excellent
by JLev611 on 09/06/2016I just finished with my fifth transaction at Boch Honda. I continually have great experiences there. Amine Abad is my salesperson. He is knowledgable, helpful, and really works to try to get the right deal for you.I recently purchased a car at Boch Honda, the second car I bought there in
by peter555 on 09/03/2016I recently purchased a car at Boch Honda, the second car I bought there in 4 months - it will be the last time I buy a car there. I intended to buy without dealer financing. The sales bosses flat out lied and did everything the could to… get me to finance through the dealer, including stating that they could not take a substantial deposit and hold the car for 2 days as the funds were procured externally. Of course they could take a deposit and hold the car, but they refused to, instead pushing for dealer financing and refusing to finalize the deal unless I financed through them. Part of this ploy was the transparent BS that if I delayed signing the deal, the car would not be available by the time the external money was available. Review of their website one week later demonstrated that ALL of the similar vehicles that were available the day I went are still there. Another flat out lie... You have to do your homework before talking to them as they will feed you the line that they can't move from MSRP because the cars are flying off the lot and will not be there after the weekend. It took all day to work through the nonsense with them when it should have been a 2 hour encounter. I should have just left and gone to Silko Honda, a dealer 15 miles away that will give you the "Real Price" with the first inquiry. If you want to waste you time and be treated like an idiot, by all means, visit Boch Honda. I will take my business elsewhereDisappointed and still owed a refund
by SunnyRay19 on 09/02/2016I purchased a used car (non-Honda) from Boch Honda in Norwood in July 2016. Besides having to spend an entire afternoon waiting for them to clean the car and finalize the loan paperwork, I thought they were an OK group and I was satisfied… with my purchase. But then, right as I was taking official possession of the car, my salesman told me that they couldn't inspect my car without a valid registration so I could just go have it done on my own and they would refund my money after I provided proof of inspection. Yes, they charged me (and I subsequently financed) the $35 for an inspection but never intended to provide the service. I provided that proof less than 7 days later and now it is 7 weeks later and I still have not received my refund. After driving the car for a few weeks I was further displeased with their service and professionalism when I realized that they had only replaced one windshield wiper blade after agreeing to replace both. It may seem small, but it was part of our agreement of purchase and they violated that agreement. I would never visit this dealership again and I will warn anyone I can that they do not honor their promises, they charge customers for services they do not provide, and they lack the integrity to provide refunds in a timely manner.
About our dealership
As an active community member, the Nucar Honda of Norwood team strives to make every customer interaction special. We treat you how we want to be treated when shopping. Nucar Honda of Norwood wants you to enjoy your car-buying and car-ownership experience. We want you to become a repeat customer and recommend us to your friends, family, and co-workers.
To do this, we train our salespeople to act as your consultant. First, you'll receive a friendly welcome from your consultant. Then, they will ask you a few pertinent questions to determine your needs and budget and what you want or need in a vehicle. Finally, after a complete understanding of what you're looking for, they will show you cars that match your requirements.
We've found that this approach saves you time by avoiding looking at vehicles outside your parameters. Our practice also saves you money, avoiding cars with extra features you don't want.
What sets us apart
Nucar Honda of Norwood has offered quality new and used Honda vehicles to customers in Norwood and the surrounding communities for many years. Our team works tirelessly to get you the perfect car with unparalleled service.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
Languages Spoken (2)
- English
- Spanish