Nucar Honda Norwood
Dealership Sales Review
I had been contacting numerous Honda dealerships to buy a new Honda CRV EX-L 2017. Had been contacting this dealership for close to a week via phone and email (a couple salesmen tag teaming it). They gave me a great price, and told me the 3 cars they had in stock (all black). We had been in contact every day for the past 3 days checking where we were in the process, financing etc. I ended up getting a pre-approved draft check from DCU because their rate was better, and this dealership said that was fine. I confirmed everything with the dealership, then went to the bank @4:30 pm. The dealership is an hour away from where I live (which is why I wanted to do as much over email). I drove to the dealership. When I got there, some random salesman met with me, not the ones I had been dealing with. Then he says "I understand your looking to buy our last black Honda CRV EX-L, great!" The everything started, talked crap about my trade in saying the price I wanted was way to high even though it was below the KBB price (which wasn't even a big deal). He gave me a hard time saying they wouldn't accept the draft check. After discussing with him, he went in the back for a good 10 minutes. He came back out and goes "We will take the draft check, but now we don't have the color black." What a horrible bait and switch, clearly trying to manipulate me. He gave me the other option for colors which were the 2 most unpopular colors. Clearly he wanted me to finance through them so they could get some kickback. I was so pissed. Confirmed the price, car, color , draft check, everything before I drove down an hour, got there and said draft check is no good, and at first saying the black was available, then going back and saying it wasn't. Unbelievable. Will never use this dealership again - Boch is tainted in my eyes now, especially this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No