Commonwealth Honda
Customer Reviews of Commonwealth Honda
Review type:
Sales review
by boltonth on 10/25/2015My wife and I had a great experience at Commonwealth Motors. Thank you Jhonattan AlmonteBest Car Buying ExperienceEver!
by bagendron on 10/20/2015I normally hate buying a car. Joel and Commonwealth Honda changed that for me. For the first time in 30 years a salesman listened to me! They showed me cars in the price range I wanted and closed the deal without the usual 6 trips to the… manager. This will be the first place I shop next time I need a car.Thanks so much for taking the time to write this review! Joel is great with people and focuses on what the customers needs are. He will be pleased to hear about your positive experience. If you have any questions, please come back in to visit! Also, check our Facebook page to stay connected with local events and special promotions. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Surprisingly Positive Experience
by laura_h1 on 09/30/2015Hard to believe my recent car buying experience was so positive. When I buy a car, I always know what I what, the price I want to pay, and I always haggle. Usually it is a very stressful and convoluted process; sometimes it can feel like a… nightmare . What a surprise I had at Commonwealth. Adolpho is a gem of a salesman: friendly, knowledgeable, helpful, straight forward, no pressure. Wow. I kept waiting for the inevitable last minute add-on of fees or the, "So sorry, I made a mistake, my manager just won't go for this price". But it never happened. It was easy to view the optional accessories and their prices. And the financing process was quick and smooth. I got exactly the car I wanted at a better price than I expected, and came out feeling great! Thanks!Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Adolpho was so positive. We look forward to seeing you again. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
They Made it easy
by crvowner2015 on 09/06/2015I loved the fact that I could test drive a few different makes/models all at the same Dealership. They made it easy & also were able to let me take the vehicle out for a few hours so I could really make a great buying decision! The staff… was pleasant & the finance department was wonderful!!!Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy, and we believe that's how every car buying experience should be. Like us on Facebook to catch the latest specials! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Wonderful and stress free!
by Leanne21 on 08/22/2015What a great overall experience I had with commonwealth. Jane is amazing and goes over and beyond. She found me the perfect car and it was so stress free. When buying a car the first thing that runs through your mind is " I don't want to… sit in a dealership for 2+ hours" when Jane we didn't do that! She was very honest from the start. When we went to see the business manager Karen she was amazing as well! Great great experience and I am happy to say because of the hard work Karen put in for me I will NOT be car poor!Leanne, thank you for this review. Congratulations on your new car! We are very pleased to hear that Jane and Karen could make your car shopping experience pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
HAPPY WITH MY NEW 2015 HONDA ACCORD EXL COUPE
by BRYANDIFO on 08/13/2015I have to say the sales people at Commonwealth Honda are amazing and they treat you like family. I worked with Jane Moran who was a great sales person and provided me with absolutely excellent customer service. Jane walked me through every… feature of the 2015 Honda Accord EX-L Coupe and I left the dealership a happy camper! Thank you Jane and thank you Commonwealth Honda! I really recommend this dealership to anyone!Thank you for this excellent review. We are so happy to hear that Jane and the team could make you feel like a part of the Commonwealth Auto family with your recent purchase. We hope you are enjoying your new 2015 Honda Accord EX-L Coupe. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Excellent Dealer!
by am7777 on 07/31/2015I recently purchased a new Honda HR-V at Commonwealth Honda with the help of Jane and Adolfo. They were both very friendly and knowledgeable about the car and answered every question that I had. It took longer than expected for my car to… be delivered but I continued to receive updates which made me feel like they cared about when my car would arrive on the lot.pleased once again
by sanfran5055 on 07/25/2015Once again I am applauding Commonwealth motors in Lawrence with making me a happy camper by helping me drive away with my brand new 2016 Kia Sorento Thank you to Ivan lovera for his knowledge of this product and his friendly… demeanor.....it was a great experienceSanfran, congratulations on your new 2016 Kia Sorento! It is wonderful to hear that Ivan was able to provide you with a great car buying experience! We will be sure to pass along this wonderful feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Best Price Around
by hondanut2015 on 07/09/2015Honda is a great car. We've been a part of the Honda family almost 30 years. I want good service, but also the best price when buying a new car. Commonwealth delivered on all counts with friendly sales reps and beating on price vs. all… local competitors. We're very happy with our new Civic SE. Thank you Commonwealth Motors.Congratulations on your new Civic SE! We love hearing about customers that have a pleasing experience at Commonwealth Honda and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Great experience
by shirlking1 on 07/05/2015This is my seventh Honda that I have purchased at Commonwealth Motors. I have always been more than satisfied with my treatment at this dealership. The staff there is helpful and accomodating. Charlie Daher, the owner, has always made an… effort to be there to approve of each sale and make sure that I was completely satisfiedThanks for your kind words and for your loyalty to our dealership! Congratulations on your purchase! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Great Service
by gbajeux21 on 06/20/2015I recently visited Commonwealth Honda and was exceedingly surprised with my experience. I worked with Braham and he was very knowledgeable and helpful. I took delivery of a brand new Accord Sport 2 days after I signed, score! From the… beginning to end, Braham has done what he was supposed to do, ensuring great service. I will definitely be returning to this dealership for my next car as their deals were favorable.Thank you for leaving us this great review. Congratulations on your brand new Accord Sport! We are very happy to hear that Braham could be so knowledgeable and helpful during your purchase. We look forward to seeing you back again in the future! Take care. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Excellent Service
by mikegrant on 06/18/2015I just picked up my new 2015 Honda Fit EX and just want to say that the sales process went smoothly and the price I paid was fair. This was actually our third car from Commonwealth. Last year we bought a Honda CRV and a few years ago I… bought a new Honda Fit. I will be going back to buy my next car from Commonwealth.Mike, first I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. Congratulations on your new 2015 Honda Fit EX! Please continue to visit us whenever you have questions, and well continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Best Car Buying Experience
by hollybee1 on 04/18/2015Commonwealth Honda was a great company to work with when buying our new car. They gave us a great price on our Honda CR-V and worked with us to obtain a low APR. Our sales representative was friendly and helpful. The finance manager… walked us through the paperwork quickly, but thoroughly. This was truly the best car buying experience we have had and we will definitely use Commonwealth Honda for our next car purchase.Congratulations on your new purchase! I hope you are continuing to enjoy your Honda CR-V! It's wonderful to know that you feel confident in your decision to choose Commonwealth Auto as your dealer. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Please feel free to call or stop by if there is anything else we can do to help you. Kind regards, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Happy Customer :)
by Laceead on 04/09/2015I was left in a really tough situation with my prior car. Belgian and tha awesome team over there they were able to help me out and get me in a new car. Ben was great and super friendly, efficient, informative, funny, personable, and… helpful.Egregious [non-permissible]; Unaccountable, Irresponsible & Aggressive
by Customer_184 on 03/18/2015Absolute stereotype of a sleazy car dealership. I love my Honda & I wish I could say the same about this Honda dealer. Commonwealth Motors conducted business unprofessionally & blatantly disregarded their legal obligation to comply with… the Equal Credit Opportunity Act (Regulation B, specifically). As a customer & as a consumer, I took the appropriate actions to report my concerns through the proper channels, & was systematically disempowered by Commonwealth Motors throughout one of the most important financial transactions in my credit history. Aside from sexual harassment & dubious intimidation tactics by Business Manager John Murray, Commonwealth Motors failed to handle my complaints on every level--from Mr. Murray, to the Sales manager Andre Willis (who called me at WORK to scream*** at me for answers on a corporate survey), to the owner's daughter, to the owner himself (who I've yet to hear from since I made the complaint on 1/24/15). Complaint was made upon picking up the vehicle to Mr. Willis & was told I would receive a personal call within a week--FALSE. Only automated mail/cookies, until I completed a corporate survey--after allowing 3 wks for resolution. When I finally left a voicemail for Mr. Daher (after Mr. Willis berrated me at WORK), he had his daughter call me back to say she was "sorry I didn't have the outcome I was looking for." I had to redirect her pitiful conflict resolution. I feel badly for all of Mr. Daher's daughters, who choose to work in a toxic "boys club" environment. Ms. C Daher said her father would contact me directly the following Monday--after three weeks, I still haven't gotten that call. In fact, two months after purchase & complaint, I've gotten radio silence and verbal abuse. I reported all of this to Honda corp. directly after Mr. Willis accused me of "ruining lives & careers" by completing surveys truthfully. I was told Honda will contact the dealer. That's it. I take serious issue with this practice. Honda benefits directly from this treacherous transaction, & continues to profit from the dealer through kick-backs & the financial gains from stocking the dealers, Honda is condoning gender-biased discrimination & harassment, & also rewarding Commonwealth Motors for its illegal practices. I have been a Honda owner for 10 years; my first opportunity to purchase a brand new Honda vehicle was tainted from start to finish. It is truly appalling to witness the wanton disregard of respect, financial integrity and consumer legal rights by a car brand & a car dealership. To take no action is to act in favor of misogyny and violations to consumer protections. If you are still inclined to shop this dealer, do not do so alone--they will deny & disregard ANYTHING other than positive reviews--& if you are honest and had a 'less than 5 stars' experience, they will come after you like thugs. They will whine & yell at you, without ever actually resolving the issue--then blame you for it apparently. I was promised by Anthony Vancini a follow-up call/e-mail to 'check-in.' Not a word until 2 months after sale--& only after all the complaints I made about my experience--this is unfortunate as he was relatively benign compared to his co-workers. Also be advised: no common courtesy here; they will not offer to take your coat, they will not offer you water/tea/coffee--and if you ask, they'll tell you to use a public drinking fountain around the corner. Even if you are elderly or disabled--which I witnessed directly during the 2 hours of silence--you will sit & wait for a pompous Mr. Murray to criticize/rush through your financial reports via any tactics he may employ, based upon your age and gender. Oh also--when you meet with this guy, he will show you all the lenders who may have considered your loan--play close attention because he's sharing Consumer Information--I viewed at least 3 other customer names & lenders pending on the screen, right next to my personal and PROTECTED information. Not so protected it seems. The worst part of this--Mr. Daher was present in the dealership during this travesty--right outside the open door of Mr. Murray. The fact that Mr. Murray is so bold to act like this near the owner is frightening. This man accused me of doing drugs, & also asked if I was on the phone with "my boyfriend or sugar daddy"--illegal to ask about when there is only one applicant. I was on the phone with my Financial Advisor--none of which is his business OR legal to ask about. On top of it, he promised a lower interest rate and more time to pay IF I signed up for an 'extended warranty'--which is illegal--then sneakily moved my payment to 30 days (not 45) after I removed the frivolous warranty--this caused significant complications to my finances and could have compromised my financial health had I not found this discrepancy before the payment date. Mr. Murray also made a horrific joke about his unborn child having Down Syndrome; yes just days before his wife was to be induced, he's joking about genetic defects. Mr. Willis chalked this up to "Mr. Murray talks too much." If you go here, know your rights and have it in writing; do not meet with these guys unaccompanied. I have sent this complaint to the BBB & the State Attorney General. I have also reported this dealer w documentation to Yelp for paying for positive reviews. Charlie will give you $10 for every positive survey up to $50, if you don't Mr. Willis will get NASTY with you. ZERO integrity; total henchmen.uncomplicated purchase experience
by tsullivan3 on 03/03/2015Thank you especially to Belgica Richiez for making our recent car buying experience simple and straight-forward. Commonwealth honored the Edmunds quote and had the Accord in the color and style we requested. We were able to complete the… purchase of the new vehicle and get a reasonable trade-in price all within 2 hours. When we returned to pick-up the car, everything was ready and Belle spent as much time as we needed to help us sync our cell phone with the blue tooth and personalize our settings. Overall, we enjoyed this car buying experience at Commonwealth Motors.Thanks for writing this great review and congratulations on your new Accord! It's delightful to know that we made your car-buying experience an enjoyable one. I'll be sure to pass along your compliments to Belgica and Belle as well. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Outstanding sales staff
by sean86 on 12/05/2014Commonwealths sales staff made for a pleasant car buying experience with their in-depth knowledge and customer curtesyThank you Sean, we love hearing about customers that have a pleasing experience at Commonwealth Auto and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
happy customer!
by gomesk2014 on 11/06/2014I just purchased a certified pre-owned 2012 honda fit a couple of weeks ago. So far I am happy with the car and happy with the services at commonwealth honda.Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. We look forward to seeing you again. Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Great Service
by davej021 on 11/02/2014They were awesome. Got me exactly the deal that I wanted. Had terrible experiences with car dealerships before I came here so it was refreshing to see people that sold cars the right way.Thanks so much for taking the time to share your feedback with us, Dave! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Great First Experience!
by nov2014 on 11/02/2014My husband and I are really pleased with the purchase of our new 2014 Honda CRV from Commonwealth Honda. Thanks to Gilbert who really helped our experience of buying a brand new car into a fun, quick and helpful one. He was very sweet.… John Murray took care of the financial part and was very pleasant and professional. We strongly recommend Commonwealth Honda!We appreciate you taking time to leave us a great review! We are pleased to hear Gilbert did a great job in assisting you in your purchase. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. If there is anything else we can do for you please don't hesitate to give us a call! Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
Awesome Deal and Great Sales Service
by jasonb1973 on 10/27/2014When it came time to trade in my 2009 VW Passat I brought it to Commonwealth Honda to get a new vehicle. After brief negotiations, Commonwealth Honda gave me a fantastic deal on a used 2011 Honda Pilot with extremely low mileage and a very… good trade in amount for my VW. Thanks Commonwealth and I will certainly be back!Thank you Jason, we love hearing about customers that have a pleasing experience at Commonwealth Auto and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
It is wonderful to hear that Jhonattan was able to provide you with a great experience! We really appreciate this feedback and we will share it with him. Thank you and take care! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000
by commonwealthag on 11/01/2015