Customer Reviews of Ira Lexus
Review type:
Not Even Allowed to Look Inside — Took My Money to Porsche
by R Stewart on 07/05/2025I was interested in the new GX550 and saw that this dealership had the exact color combination I wanted. I called to ask if the car was available and whether I could come by to see it. I was told it was already spoken for, but I explained… that I just wanted to view the color combo in person. The salesperson still refused. I even clarified that I didn’t want to test drive it or sit in it—I simply hoped they could open the door so I could take a quick look inside. He told me no, saying the new owner wouldn’t appreciate it and that management had instructed them not to allow it. After this, and a previous bad experience at Lexus of Watertown, I decided I’d had enough. I ended up buying a Porsche instead—and I absolutely love it. I will never do business with this dealership.Unresolved: forged my signature to add $2000, 2 months still no refund
by Kevin Wong on 11/10/2024TLDR: The dealership forged my signature to add $2000 worth of unwanted packages to my lease contract, and I still haven’t received my refund 2 months later even after they admitted fault. I had the misfortune of leasing a Lexus NX from… this dealership, and it has been an absolute nightmare. They added over $2,000 in unwanted packages (“ResistAll” and “Tire & Wheel”) to my contract without my consent. When I questioned it, they presented me with a fraudulent document bearing a forged signature (not my own) and an impossible timestamp (Sunday 10:40am when the dealership was closed). After I pointed out the discrepancies, they admitted that it was a mistake, and they promised to refund the full amount. However, it has been more than 2 months, and I'm still waiting for the refund. To make matters worse, they’ve been slow in responding to my follow-ups and seem completely unconcerned about the fraudulent activity happening within their dealership. Avoid this place at all costs. They clearly have no qualms about deceiving and ripping off their customers. I'm now stuck dealing with the stress of potential legal action to resolve this mess.Thank you for reaching out. We understand the frustration and delay of getting the refund processed. We have elected to directly reimburse you for the product. Thank you for your understanding. Willy Moy General Manager 978-739-8608 wmoy@group1auto.com
Jack Williams
by Bill Covitz on 05/24/2024Jack couldn’t have been more helpful, professional and knowledgeable. He made the buying experience pleasurable and stress-free. He’s a credit to the Ira dealership.Congratulations on your new vehicle! We're thrilled that Jack provided you with a professional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
New car purchase
by Gnswhicher on 05/01/2024Excellent, from my first contact with Max L. through reaching a sales agreement with Bob C. and closing the purchase, and finally the delivery of the vehicle with Max. Excellent.It's wonderful to hear about your excellent experience with Max, Bob, and our dealership! From your first contact to the delivery of your vehicle, we're glad that everything went smoothly and exceeded your expectations. We appreciate your business and look forward to serving you again in the future!
2nd time going here to buy!
by Kim Racca on 04/30/2024This is my 2nd Lexus from Ira of Danvers and specifically our salesperson Jaime de la Cruz. Professional, experienced and a great and fair deal! Wouldn’t have gone anyplace else!!That's fantastic to hear! Jaime and Ira Lexus of Danvers have made quite an impression for you to return for a second purchase. We're thrilled that Jaime's professionalism and experience, along with the great deal you received, made your experience so positive. Thank you for your loyalty, and we look forward to serving you again in the future!
Purchased lexus
by Mylexus on 04/16/2024John was very helpful/friendlyIt's fantastic to hear that you had a great experience and that John provided helpful and friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
IRA Lexus of Danvers
by Deb Pedrazzi on 04/16/2024Willy Moy (General Manager) - A+ Brandon Banich (Financial Manager) - A+ Emile Salem (Sales Consultant)- A+ Recognized and rewarded LOYALTY. Customer service was EXCELLENT.It's great to hear about your positive experience and the excellent ratings you gave to Willy, Brandon, and Emile. Recognizing and rewarding loyalty is important, and we're glad to have provided you with excellent customer service. Enjoy your new vehicle!
New Owner
by 0000000 on 03/12/2024John Ponce made my purchase painless, he’s excellent to work with.Thank you for your feedback! We're thrilled to hear that John made your purchase process painless and that you found him excellent to work with. Providing a smooth and enjoyable experience for our customers is important to us, and we're glad John could deliver that for you. We appreciate your business and look forward to serving you again in the future!
Rick Kizner
by KarenBram on 02/09/2024Rick treats me like royalty every time I come to Ira Lexus. This is my 4th Lexus with Rick. Highly recommend his expertise and servicesThank you for choosing Ira Lexus of Danvers, and we're delighted to hear that Rick has provided you with excellent service. Treating customers like royalty is a wonderful compliment, and we appreciate your loyalty as a repeat customer. We value your business and look forward to serving you in the future. Safe and enjoyable driving in your Lexus!
My purchas
by Isabel Meli on 01/22/2024My purchase didn't pass inspection.Thank you for your comments. Please reach out to our management staff about this, we are unsure what it is related to. James Brooks, jbrooks@group1auto.com or Rick Chase, rchase@group1auto.com Willy Moy General Manager 978-739-8608 wmoy@group1auto.com
RX350 2024
by Sreyneth h on 12/08/2023Thank you Khaled for helping me find my dream car 🙏🏼 You’re very funny and friendly and did very good job 👍🏼Congratulations on your new RX 350! We are thrilled that Khaled provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Great Service & Knowledge
by Laura S. on 11/04/2023They were able to answer my questions and make me feel at ease. Great knowledge of the cars and the technology in the cars!Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We look forward to your next visit!
Mr John Perry
by Jperry5173 on 11/03/2023Excellent sales experience. The salesperson, Nicolette, listened to what I was looking for, thoroughly answered all of my questions, was extremely responsive to all e- mails, all without any of the typical nonsense you can run into at many… car dealers. A vey professional and painless transaction.We thank you for choosing Ira Lexus of Danvers as your preferred dealership. Your excellent sales experience with us is a reflection of our commitment to providing unparalleled customer service. We greatly appreciate your recognition of Nicolette, who went above and beyond to meet your needs. We look forward to serving you again in the future!
Purchase of my new 2024 Lexus at IRA Lexus Danvers
by Chris W on 10/17/2023Had a great experience purchasing my new Lexus. Rick Kizner made this experience very smooth, quick and effortless. He spent the time helping me get familiar with my new car. Highly recommend IRA Lexus Danvers!It's wonderful to hear that Rick and IRA Lexus of Danvers made your car purchasing experience smooth and enjoyable. Taking the time to help you get familiar with your new car is a great added touch to ensure you have the best experience possible. Thank you for your recommendation, and enjoy your new Lexus!
Jake Summit
by LovieHelen on 09/19/2023Jake is good man. Great customer service and helpful for all we need.It's wonderful to hear that Jake provided great customer service and is helpful for all your needs. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Smooth an easy deal
by PigFarmer on 07/20/2023All positive. Internet purchase resulting in excellent deal. Everyone friendly and great service provided. Mike Walsh did outstanding job and is a credit to the IRA organizationThank you for your kind words about Mike! We are very happy to hear that we were able to provide you with an enjoyable experience!
Purchase used rx 350
by Lexus owner on 06/30/2023Love the car we purchased. The salesman, Kal, was knowledgeable and easy to work with. We just moved here from the Pittsburgh Pa area. The dealer there offered weekly car washes, free state inspections and oil changes for the life of the… car. Not so with the Ira dealership. One expects premium service from the dealer when buying a premium car.Congratulations on your RX 350! We are pleased to hear that Kal was able to provide you with a great sales experience. At Ira Lexus of Danvers, we strive to make sure you are satisfied with our services and welcome feedback on how we can improve. Thank you for your Five-Star review! We look forward to the opportunity to assist you again in the future.
Outstanding
by billburnseh on 06/16/2023After a long search we finally settled on a particular, hard to find car, at Ira Lexus. Unlike other dealers there was no markup from list, reasonable dealer fees and no high pressure for dealer add-ons. Extremely helpful sales person and… they delivered it to me at the town hall within two days of us first seeing it.Hi Billburnseh, we are very happy to have provided you with such a positive experience!
Most positive car sales experience!!
by Ellen#1 on 06/01/2023Excellent !! Stress free and streamlined.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
New car
by Bob C on 01/10/2023Gene was excellent to work with. Would confidently recommend himThank you for your kind words for our staff, we appreciate it!
Satisfied customer
by Sokie on 11/03/2022I was very impressed with the entire process. My car is registered and on the road in two daysCongratulations on your new car, Sokie! Thanks for the review.
Serving the Andover area, IRA Lexus of Danvers has been providing trustworthy service for many years. Our trained professionals are always receptive and attentive to hear your questions, listen to your concerns, and get you into the perfect Lexus for you.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We appreciate the consideration and opportunity. We apologize for the improper communication however the vehicle in question was in fact physically delivered and unable to view as requested, however we should have been more accommodating to the request and offered some other options to view vehicles. Thank you for taking the time to speak with me on the phone regarding this and we have made some other internal adjustments to ensure we are more communicative in these instances. We wish you the best with your new purchase and hope you will consider us in the future. Willy Moy, General Manager, wmoy@group1auto.com, 978-739-8608. Thank you.
by Matthew Wolf on 07/18/2025