Ira Lexus

TLDR: The dealership forged my signature to add $2000 worth of unwanted packages to my lease contract, and I still haven’t received my refund 2 months later even after they admitted fault. I had the misfortune of leasing a Lexus NX from this dealership, and it has been an absolute nightmare. They added over $2,000 in unwanted packages (“ResistAll” and “Tire & Wheel”) to my contract without my consent. When I questioned it, they presented me with a fraudulent document bearing a forged signature (not my own) and an impossible timestamp (Sunday 10:40am when the dealership was closed). After I pointed out the discrepancies, they admitted that it was a mistake, and they promised to refund the full amount. However, it has been more than 2 months, and I'm still waiting for the refund. To make matters worse, they’ve been slow in responding to my follow-ups and seem completely unconcerned about the fraudulent activity happening within their dealership. Avoid this place at all costs. They clearly have no qualms about deceiving and ripping off their customers. I'm now stuck dealing with the stress of potential legal action to resolve this mess.