Customer Reviews of Herb Chambers Kia of Burlington
Review type:
Excellent service department all around
by Dawn on 05/16/2025Everyone in the service department is friendly, responsive, helpful and very professional. I truly feel I can trust that the entire team will do the necessary work on my car and be fair and honest.Good service and efficient
by Arno on 05/10/2025Went without appointment and they took care promptly. Very satisfied.Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Kia of Burlington Team
Better than ever!
by LES on 05/02/2025I had some questions that didn’t have to do with my car! Ceasar took the time to answer my questions! He was very polite and helpful! He helped me understand things that I didn’t know! He also introduced me to Corey who Was also very… helpful! I have never had a bad experience with the services at Kia in Burlington! I’ve been going there for about ten years!Hi Les! It's fantastic to hear that Caesar and Corey provided such helpful service at Herb Chambers Kia of Burlington! We're grateful for your loyalty over the past ten years and are delighted to know you've consistently had positive experiences with us. Thank you for sharing this feedback!
Great service!
by CN on 04/08/2025The service team at Kia Burlington are so nice, helpful, and efficient!Thank you for the wonderful feedback about our team! We're grateful for your support and look forward to your next visit here at Herb Chambers Kia of Burlington!
Kind kia
by Wendy Wendy Brownell on 04/04/2025I had a great experience with this dealership. They fit me into there schedule at the last minute and was able to help with my situation at had .Wendy, we're delighted to hear that our team at Herb Chambers Kia of Burlington could accommodate your needs and provide a great experience. Thank you for choosing us! Safe travels!
Annual service
by Sonny on 01/30/2025Not friendship reception. Before make an appointment I commented an issue about my car , I reminded to them and then they told us we have no time for do it , very unprofessional way. I never do service again and I never recommend to anyone.Sonny, thank you for the review. I'm disappointed to hear that your experience with our team did not meet expectations. Please feel free to reach out if you'd like us to address this further or assist you in any way. Respectfully, Gerry Salois - General Manager - gsalois@herbchambers.com
Fast and efficient service!
by DC on 10/26/2024updated 11/04/2024Caesar was the best! Great customer service. Got me in and out in a flash!We're happy to hear Caesar made your visit here at Herb Chambers Kia of Burlington an efficient one! Thanks for your business and please don't hesitate to reach out the next time we can be of assistance!
Excellent
by Carol on 11/02/2024Michael was excellent and provided excellent advice! He was friendly and made me feel welcome. I was ver satisfied with my service experience!!Hi Carol, we're delighted to hear that Michael made your experience at Herb Chambers Kia of Burlington a positive one! We look forward to serving you again! Safe travels!
Customer Service Perfection!
by Sue Dowdie on 10/23/2024I worked with Cesar he was awesome explained the process of getting my car serviced brought me up to the repair department and spoke to an amazing technician my apologies I can't remember his name he went over what needed to be repaired and… explained it in layman's terms for me. Both gentlemen were respectful, courteous and kind. I will absolutely only have my Kia serviced her! A1 customer service! Thank you for everything ❤️Sue, we're delighted to hear that Cesar and our team at Herb Chambers Kia of Burlington provided you with such a positive service experience. Thank you for trusting us with your Kia; we look forward to serving you again in the future!
Cesar Rocks
by Sally on 10/09/2024updated 10/16/2024Cesar is friendly , knowledgeable, explains things and puts you at ease. The dealership is clean, comfy chairs while you wait… and a bucket of apples if you need a snack. Cesar is the BEST.Sally, we're delighted to hear that Cesar made your visit enjoyable at Herb Chambers Kia of Burlington. It's great to know you appreciated the comfortable environment and thoughtful touches like the snack apples! Thanks for sharing your experience with us! See you next time. Safe travels!
Great Service
by Louis Rocco on 10/15/2024Service at desk -Michael was friendly and very pleasant. It was on time and precise and ask for any further services that maybe needed . It was as enjoyable for a car service can be especially when waiting for vehicle. Highly recommendedHi Louis, we're delighted to hear that Michael and the team at Herb Chambers Kia of Burlington made your service visit enjoyable. We appreciate your recommendation and see you again! Have a great ride!
Excellent Service
by Dave on 09/05/2024Answered phone and immediately scheduled service. Nice folks. Great attitude. Explained everything. Called when ready. Fast service.Dave, we're delighted to hear you had such a positive experience with our team at Herb Chambers Kia of Burlington. Thanks for sharing your feedback!
Service work
by CID on 12/08/2023Great service great staff excellent pricesWe really appreciate you taking the time to leave Herb Chambers Kia of Burlington this awesome review, thank you!
Everything Went Smoothly
by Dorothy on 11/15/2023The gentleman working the counter was courteous and efficient. The technician, who came out to explain what was going on with my car, was friendly and knowledgeable. This was my first service experience there and it was positive.Hey Dorothy! We're glad to know your first service experience at Herb Chambers Kia of Burlington was a positive one. It's great that our team could provide you with efficient and friendly service! Safe travels!
LOF
by Stan V on 11/13/2023Simple oil change took TWO hours (way too long), otherwise, service was excellent.Thank you for the review, Stan. We apologize for the long wait during your visit and hope you'll give us the opportunity to provide you with a more efficient experience next time. Take care and thanks again, from all of us here at Herb Chambers Kia of Burlington!
Cesar is the best. Thank you
by Marco Lopera on 10/27/2023Very good service. Cesar on the service department is an amazing person thank you.We really appreciate you taking the time to leave Herb Chambers Kia of Burlington this awesome review, thank you!
Michael was great!
by Mike on 10/07/2023The maintenance work was completed quickly and on time, and I appreciate Michael’s clear and concise communication about expectations and outcomes. Thank you team!Hey Mike, thank you for the positive review! We're glad to know our team and Michael at Herb Chambers Kia of Burlington met your expectations with quick and efficient service. We appreciate the feedback and see you next time! Have a great ride!
Our Kia Recall fixes
by Bruce on 03/26/2023This a great bunch of people that work there. Friendly and knowledgeable.Thank you for the kind comments about our Herb Chambers Kia of Burlington team, Bruce! We appreciate your business and look forward to seeing you again next time!
Fast Courteous Service
by Mark D on 03/18/2023Oil change and recall update on my Kia Optima - Very professional service by factory trained mechanicThanks for visiting Herb Chambers Kia of Burlington, Mark! We appreciate the kind feedback and look forward to serving you & your Optima again in the future!
Always great service
by MLCS on 11/12/2022Service dept. At Kia Herb Chambers in Burlington is always great. Customer service top notchWe appreciate you trusting the Herb Chambers Kia of Burlington service team with your vehicle! We are glad your visit was so easy and look forward to seeing you again! Thank you!
Diego is the best!
by Beverley Ikier on 09/10/2022f Diego was extremely courteous and efficient. He explained everything very carefully about what had to be fixed and he did it. The dealership is extremely clean and inviting my very short wait time was pleasantThank you for the wonderful feedback, Beverley! We're happy to hear Diego & the team provided you with a great experience and we hope to see you again next time here at Herb Chambers Kia of Burlington!
Kia Telluride
Kia Sportage
Kia Sorento
Kia Carnival Hybrid
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Dawn, we're delighted to hear that our service department at Herb Chambers Kia of Burlington has earned your trust! Thank you for recognizing their professionalism and dedication. We look forward to serving you again in the future!
by Herb Chambers Kia of Burlington on 05/18/2025