Herb Chambers Ford of Braintree
Customer Reviews of Herb Chambers Ford of Braintree
Review type:
Zero to Purchase in under 5 seconds
Service excellence
by Mustang owner on 05/29/2025Great service prompt and easyYour support shines as bright as five stars! See you again soon! Thank you! - Herb Chambers Ford of Braintree
Excellent customer service!!
by Mo on 05/26/2025Always friendly, professional, very efficient. I trust them for maintenance on my Bronco.Thank you for trusting the Herb Chambers Ford of Braintree team with your Bronco's maintenance needs! We're grateful for your support and look forward to seeing you at your next visit!
Dianne was very attentive and accommodating.
by Lois on 05/20/2025Herb Chambers of Braintree has a comfortable waiting room area there is a vending machine as well has free coffee, tea, water and apples (that I saw), upstairs they have ice cream. Regular maintenance may only take an hour or so, a great… place to wait. If by chance you must leave your car, they pay for car rental, you pay a deposit to the rental company and an insurance fee if you desire to obtain….. they use Enterprise car rental.Lois, we're delighted to hear you enjoyed the amenities at Herb Chambers Ford of Braintree! It's great knowing our waiting area and rental options made your visit more comfortable. Thanks for sharing your experience with us!
Repair revuew
by Anonymous on 05/20/2025I thought Jack was good at communicatingWe appreciate your shoutout to Jack at Herb Chambers Ford of Braintree. Safe travels!
Great experience
by Na on 05/19/2025Great service experience. Seamless check in, addressed more than what I even asked for, checked in with updates and got me out as fast as possible. Dianne was a pleasure to work with!We're delighted to hear about your positive service experience at Herb Chambers Ford of Braintree! It's wonderful that Dianne and the team went above and beyond for you. Thank you for sharing this feedback, we look forward to serving you again in the future!
Car Maintenance
by Nancy Mazzini on 05/14/2025Christopher was very professional and cordial. He let me know all the pricing for any extra work that was needed on my car. I would highly recommend Herb Chambers in Braintree, MA and the staff. My car is up to date for all my summer… traveling.Nancy, we're delighted to hear that Christopher provided you with such professional service at Herb Chambers Ford of Braintree. Thanks for recommending us and safe travels on your summer adventures!
The ford review
by Charles Myers on 05/10/2025Good quality work and best customer service I ever experienced. I been a customer since 2020 very satisfied 😄Charles, we're delighted to hear that you've been satisfied with our service at Herb Chambers Ford of Braintree since 2020! Thank you for your continued support and kind words. 😊
Great service department
by John on 05/02/2025Jack Nguyen was great. Everyone at herb chambers of braintree were very nice. My first visit there and they made me feel very comfortable. A relaxed environment and very informative about the work they were doing on my f150. Thank you Jack… and Herb chambersJohn, we're delighted to hear that Jack and our team at Herb Chambers Ford of Braintree made your first visit a comfortable one. Thanks for sharing your experience with us! Safe travels!
Zero to Purchase in under 5 seconds
by Matt S 3 on 04/24/2025Well technically it was 19 hours from first test drive till completed paperwork, car explanation and driving away. Bobby Bronco was whom we were greeted by for a Bronco Heritage edition. The guy knows his stuff, was super friendly and… helped with everything. Even went so far as to pre set things in the car for my height and clean and scrape my transferred plates. Employee pricing made things even easier and got a reasonable amount for my trade. Everyone was super friendly from management to finance and of course sales. Absolutely was taken care of and felt valued as a customerMatt, we're delighted to hear that Bobby and the team at Herb Chambers Ford of Braintree made your experience smooth and enjoyable. It's great knowing you felt valued as a customer! Enjoy your new Bronco Heritage edition!
Keith Jafri is a rock star!
by Paul A on 04/11/2025My salesperson, Keith Jafri, was top-notch. From start to finish he was courteous, knowledgeable and just a great guy in general. He found me the perfect Ranger at a different Herb Chambers dealership, had it delivered the next day and… customized the next. I am totally satisfied!Paul, we're delighted to hear that Keith provided you with such excellent service at Herb Chambers Ford of Braintree. It's fantastic that he found the perfect Ranger for you and made the process seamless. Enjoy your new ride!
In and out in a flash
by Louise Doty on 04/10/2025I have bought cars from Herb Chambers since 2016. Service is excellent and employees are always helpful and friendly. They go out of their way to make sure your satisfied with their service.Louise, thank you for your continued trust in Herb Chambers Ford of Braintree! We're delighted to hear that our team consistently provides excellent service and support. We look forward to serving you again in the future!
John&PaulaV
by Vig52Trailwood on 02/24/2025Scott Lewis General Manager and Jessica in Finance are the best people to deal with when your buying a new or used vehicle. They go above and beyond to accommodate customers, and we always recommend them to friends and family.Thank you for recommending Scott and Jessica at Herb Chambers Ford of Braintree! We're delighted to hear they went above and beyond to make your experience exceptional. We appreciate your support!
She Took care of all of what was wrong with My Truck ✔️
by Big Blue on 01/17/2025updated 01/24/2025Well , I’ve Been there Before !, & Mixed Reviews , But this time they meet all My NeedsThank you for sharing your review! We hope to provide you with another positive experience next time. -Herb Chambers Ford of Braintree
Amazing dealership
by Drew Mac on 12/19/2024updated 12/26/2024Amazing people def went above and beyond would def send anyone looking for a car to go thereThis is what we love to hear, Drew! We look forward to seeing you next time at Herb Chambers Ford of Braintree!
Excellent work
by Tom on 12/18/2024updated 12/26/2024Jack service advisor alway hand on for the work. Excellent customer service definitely best place for service hereThank you for working with Jack at Herb Chambers Ford of Braintree! We appreciate your review and look forward to seeing you next time!
Kudos to the team
by Deb Curran on 12/16/2024Excellent service friendly staff. Amazing service department.Deb, we appreciate your positive feedback and shoutout to our Herb Chambers Ford of Braintree team! We hope to serve you again in the future. Safe travels!
Very satisfied
by Michelle B on 12/07/2024They provided videos of the issues with my car which were really helpful to see and made me feel more involved. Cindy was awesome throughout the process.Michelle, we're delighted to hear that Cindy and the team at Herb Chambers Ford of Braintree made your experience informative and engaging. Thanks for sharing your feedback!
Best Bronco Buying Experience
by Mitch Paine on 12/04/2024Visited Herb Chambers Ford in Braintree, after seeing a vehicle online that I was interested in. The sales team (Tony) couldn’t have been more accommodating and helpful. Youseff in finance made the final transaction process, processing,… smooth and painless. No pressure, my needs were heard and they negotiated fairly and gave me a great deal on on a 2021 Bronco Sport that had just come in from a three year lease.Mitch, we're delighted to hear that Tony and Youseff made your experience at Herb Chambers Ford of Braintree smooth and accommodating. Enjoy your 2021 Bronco Sport!
Edge
by JVPV1501 on 11/29/2024Scott Lewis General Manager and Jessica in Finance are the best people to deal with they make buying a vehicle a great experience.We're delighted to hear that Scott and Jessica made your vehicle purchase a great experience at Herb Chambers Ford of Braintree! Thank you for sharing this positive feedback with us.
Convenient and great service!
by Tracey on 11/05/2024I needed new brakes for my 2017 Explorer. I shopped around a bit to other dealerships and local shops. Herb Chambers gave the best price and the most convenient service. They picked my car up at work and delivered it back just a few hours… later.Tracey, we're delighted to hear that Herb Chambers Ford of Braintree provided you with the best price and convenient service for your brake replacement. Thank you for choosing us!
Sticker
by Vinny on 11/02/2024SERV done wellHi Vinny! Thank you for leaving us this five-star review and the kind words about our service team at Herb Chambers Ford of Braintree! We'll see you next time!
Matt, we're delighted to hear that Bobby and the team at Herb Chambers Ford of Braintree made your experience smooth and enjoyable. It's great knowing you felt valued as a customer! Enjoy your new Bronco Heritage edition!
by Herb Chambers Ford of Braintree on 04/25/2025