Land Rover of Boston
Customer Reviews of Land Rover of Boston
Review type:
Great service experience
by Andrea on 04/17/2025updated 04/29/2025I had a great first time service experience at Land Rover Boston. The communication was on point and the timing and end result were excellent.Going above and beyond- Great Customer Service
by Rich G Westerly RI on 04/19/2025updated 04/24/2025Amazing customer service. They pick up and perform maintenance and return my vehicle to my home in RI. They go above and beyond and always meet my expectations!Rich, we're delighted to hear that our Land Rover Boston team has consistently exceeded your expectations with their service. Thank you for sharing your wonderful feedback!
Great experience
by Joe Torra on 01/27/2025The service department was off the charts helpful. They picked my truck up for service and delivered a loaner to me. It’s was amazingly convenient.Joe, we're delighted to hear that our service department at Land Rover Boston made things so convenient for you! Thanks for sharing your experience with us.
Excellent service
by RK on 11/01/2024Easy service.Thank you for sharing your Easy service experience with us at Land Rover Boston! We look forward to serving you again! Safe travels!
Omg ...... amazing service ! Working with service department was seamless.
by Michael H on 09/14/2024Transparent !Hi Michael H! Thank you for this glowing review and we're grateful to have you as our customer at Land Rover Boston!
Brilliant service!
by Ryan Lewis on 08/01/2024The service team at this Land Rover Dealership in Boston is simply the best I have experienced. Right from the time you pull into the bay, their service team will greet promptly, will then direct you to have a seat while a service advisor… attends to your need. Incidentally, this time I was taken care by “Jeffrey Hines” - the director. Excellent service, prompt and precise, and got me over to Diego to complete the next step within 5 mins! Well done Jeffrey and team, keep up the good work!Ryan, we're delighted to hear that Jeffrey and our team at Land Rover Boston provided you with excellent service. Thanks for sharing your experience! We hope to serve you again in the future. Safe travels!
In depth investigation & resolution
by D on 05/03/2024The team did an in depth investigation into the issues I was facing and was able to resolve all the issues I had. Because the fix required multiple days, the team quickly got me into a loaner car at no cost to me.Hi! We're glad to know that our team at Land Rover Boston was able to help resolve your problem and provide a loaner car during the process. Thanks for sharing this positive experience!
How’s the service for my car went
by Farah P on 01/25/2024They are the best fact service respectful & polite stuff all around the shop specially, service department . nice and warm environmentWe're so glad to know you had a positive experience with our service department at Land Rover Boston. We strive for respectful and efficient service in a welcoming environment. Thanks for your kind words!
Fixed power steering
by LR2 Owner on 01/05/2024Took me in an emergency when my power steering was not working properly. Fixed the problem promptly and effectively. Muriel did a great job.We're glad to know that we could assist you promptly during your emergency and that Muriel was able to help effectively. Thanks for choosing Land Rover Boston! Safe travels in your Land Rover LR2!
Greatest Customer Service - Always!
by Anthony on 12/07/2023Land Rover Boston Is the best Land Rover dealership around. The customer service is second to none, and they are always so accommodating. There are two dealerships closer, but we choose to buy and service our cars at Land Rover Boston.Anthony, we're so glad to know you choose Land Rover Boston for your car needs despite having closer options. Your support means a lot and it's great to know our customer service stands out!
Best service
by N on 09/25/2023Excellent staff, very attentive and honest serviceThank you so much for your kind words! We strive to provide exceptional service and make honesty and attentiveness a priority at Land Rover Boston! We'll see you next time!
Poor
by Never again herb chambers on 07/06/2023Disliked service women she came off, very rude, and not understanding my question about my previous service that I have there. I also just like the fact that I’ve had this car going on two years and a part needs to be replaced. That’s… rotten and the cost was astronomical and I brought the car in months after I’ve had the car with the same rattle noise, but no one looked at.it seems very shady to me when companies add quotes to up sell the work ticket. I was given to option to replace heat shield on my quote online but when I got there my invoice said decline heat shield smhA1 Top notch service
by Kay bee on 04/07/2023The service is exceptional. My is GREAT!! She kept me informed via text every step of the way and explained what services need to be done and which services can wait.Thank you for the kind review, Kay! We're happy to hear My provided you with an excellent experience and we hope to see you again next time here at Land Rover Boston!
Great Experience
by Dan on 02/14/2023Fast and easy service. Mike was incredibly helpful managing the whole experience! Definitely will returnThanks for the five stars! We're glad to hear that Mike and the rest of the crew could assist you. We hope to see you back! -Land Rover of Boston
Just a horrible experience
by Judith Brown on 01/22/2023I scheduled an appointment for an annual service. They had my vehicle for 10 days. Didn’t do an annual service because I “didn’t tell the service rep”. I told him that when I called I specified that it was for an annual service. He started… arguing with me. Told me it was up in o me to tell him. I told him he should have asked me if I wanted he stated “but it’s $1,000.” If you can afford a Range Rover, you should be able to afford the service Never again will I go there o this dealershipThe way service is supposed to be
by Bradley P on 12/02/2022After several failed attempts by one Land Rover dealership to fix a couple of issues with my 2020 Discovery, I took my car to the dealership in Boston. Not only did they fix the problems, their attention and customer service toward me was… so impressive, I traded out of my vehicle into a new Land Rover!We're so glad we could assist you, Bradley! Thanks for the kind review and please don't hesitate to reach out if our Land Rover of Boston team can be of service again in the future. Take care!
Made a Working Mom’s Life so Much Easier
by Amy W on 11/08/2022Michael R went above and beyond for my service visit. I was already running late trying to get the husband and two kids everywhere they needed to be before getting my self to work: no easy task for a one car household on a normal day. Check… in was quick and convenient. I was in my loaner and on my way in no time at all. Michael kept me updated on the status of my car (I love the ease of the text communications) and service was done and was back in my car before the end of the day! They were fair and thorough and car came back sparkling clean. Couldn’t have asked for a better experience.Amy, We are so proud of our team for helping to make your morning routine a bit easier for you! We don't know how you manage to keep the whole family on time and are glad that we could help you do that today while ensuring timely maintenance on your vehicle! We hope that you get to enjoy some relaxing time tonight and look forward to assisting you during your next service visit to Land Rover Boston! Thank you!
There should be six stars !!
by David on 10/11/2022The service department is so well organized that they take all the pain out of service Of course some things can be out of their control ( supply chain issues , etc) but they bend over backwards to make the client happy They are a… real Customer Service departmentThank you for the wonderful review of our Land Rover of Boston service team, David! It's our privilege to serve you and we look forward to seeing you at your next visit!
Majic Mike turned the trick !
by Fluffy on 08/22/2022The tire pressure sensor light was on. My wife was afraid to drive the car. I had an appointment they took me in give me an Uber back to my office called me three hours later give me an Uber back to Herb Chambers Land Rover. Michael did… the trick it was all under warranty and it didn’t cost me lick !Michael and the team are pleased that you had such an easy visit to our service center! We appreciate you choosing Land Rover Boston as your go-to automotive resource! Thank you!
The best service by far! Really!
by Raja Raja on 06/08/2022My Range Rover developed a problem which was one of those nagging and unusual challenges to resolve. The service support was truly amazing with regular updates on the progress. The problem was resolved to my satisfaction.Hi Raja, thank you for visiting our technicians at Land Rover of Boston! We're so happy that we were able to resolve your issues. We look forward to seeing you next time!
Excellent Experience!
by JB on 06/02/2022This is my second time dealing with this service department and each experience couldn’t of been better! Michael is extremely friendly and knowledgeable. Highly recommend!Thank you for trusting Land Rover of Boston with the care of your vehicle! Michael & the team look forward to seeing you next time!
Land Rover Range Rover Sport
Land Rover Range Rover
Land Rover Defender
Andrea, we're delighted to hear about your positive first service experience at Land Rover Boston! Thank you for sharing your feedback and we look forward to serving you again in the future.
by Land Rover Boston on 04/29/2025