Herb Chambers Genesis
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Customer Reviews of Herb Chambers Genesis
Review type:
Went the Extra Mile
by Joe O on 09/07/2024
I dealt mostly with Jeff Oldham. He originally estimated the job to take a couple of hours, but soon after dropping the car off, he came to see me and said it would probably take longer. Since I lived 40 minutes away, I have been planning… to wait. Jeff said I would be happy to arrange a ride to your home if you can get back to us afternoon, which I did. Everything went great and I will definitely be back.
3 reviews
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Went the Extra Mile
by Joe O on 09/07/2024I dealt mostly with Jeff Oldham. He originally estimated the job to take a couple of hours, but soon after dropping the car off, he came to see me and said it would probably take longer. Since I lived 40 minutes away, I have been planning… to wait. Jeff said I would be happy to arrange a ride to your home if you can get back to us afternoon, which I did. Everything went great and I will definitely be back.Hi Joe - We're glad to hear Jeff and the team at Genesis of Auburn provided such accommodating service. Thanks for sharing your experience, and we look forward to seeing you again!
Service Review
by Arpit Gupta on 08/20/2024updated 08/26/2024They said to do tyre rotation but did not do it. I noticed it when I was back home and saw the service documentArpit, I apologize for the oversight with your tire rotation. We would like to review what was missed and discuss how we can make this right for you. Please reach out at your convenience so we can address this issue. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com
Great Service
by Basscat on 02/22/2024Everyone was courteous and friendly. Standard oil change but they took extra time to look at faulty air bag light as well.We're glad to know you had a positive experience with our team at Genesis of Auburn. We always aim to provide thorough and friendly service, including taking the time for those extra checks like your airbag light! Safe travels!
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About our dealership
Hi Joe - We're glad to hear Jeff and the team at Genesis of Auburn provided such accommodating service. Thanks for sharing your experience, and we look forward to seeing you again!
by Genesis of Auburn on 09/09/2024