Colonial Chevrolet
Customer Reviews of Colonial Chevrolet
Best Continued Performance
byon 02/05/2024
Hands-down, the best service department I’ve dealt with in New England. I will not take my Chevrolet any other place.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Stay Away
byon 02/05/2022
Financed a 2015 Chevy Suburban for $37k March 2, 2021. Within a few weeks the Air Conditioner and Condenser failed and had to be replaced. Obviously they covered it. A few weeks later the spark plugs and ignition coils were throwing codes and all had to be replaced. Colonial wouldn't cover it so we brought it to a local shop for $1200 repair. A few weeks later, engine was throwing codes again. This time brought it to Colonial and they wouldn't cover labor but would cover parts. Another $2000 down the tube. Here we sit less than 11 months of ownership and the vehicle is dead. Brought it to Colonial because the transmission wasn't working. Colonial said they can't fix it. Recommended replacing the transmission for $5400. Going back over the Carfax from when we purchased the car... we realized that Colonial did a bunch of transmission work to the car. Go figure. Now here we are with a $29k outstanding loan, and a vehicle we cannot drive, and a dealership that 'cannot fix or repair' because 'we don't have a transmission guy on staff.' What a wonderful dealership. Needless to say we are not happy, and I made that pretty clear when I went there to pick up keys and have it towed out of there. They offered zero assistance and were of zero help. Absolutely flabbergasted at this horrible customer service. Additionally, when my wife called to ask about our vehicle as it had been sitting there for a few days.... the service guy unloaded in the following order....'sorry our old service manager has been out with covid for 3 months. We lost all of our service technicians recently. Our new service manager's wife died.' This is their level of customer service.... to throw down sob stories on their customers in the hopes that they will just 'go away.' The vehicle we purchased was serviced by this dealership since it had 3000 miles on it. They were proud to tell us that when we were going through the buying process. This gave us some comfort that they new the vehicle and we were in good hands. Obviously we were way wrong. The cocky finance manager raised his voice at my wife for asking him to use her bank for financing... which was a very odd exchange. It should not be legal for a dealership to sell a car two weeks after they did a bunch of transmission work, and not disclose that in the sales conversation. We feel completely blindsided by this unethical dealership. Stay away.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Outstanding Body Work
byon 06/27/2018
I can't say enough wonderful things about Colonial Chevy in Acton. A year ago I had what might be described as a flawless purchase of my vehicle here. More recently I worked with the body shop. My car had some minor paint damage. Jen T. was easy to work with. She arranged the paint repair, which was completed faster than I ever anticipated it might be, the price was more reasonable than I could have hoped for, and best of all my vehicle looks like nothing ever happened.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
coach ed
byon 04/07/2017
Efficient, was in and out in a timely manner. Friendly staff. I like the ability to schedule my appointment online, very helpful with busy schedules.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
review
byon 04/06/2017
Very consistent, has been for the last year I've been getting service here. Staff is knowledgeable, flexible, and thorough. I have had 2 parts quality issues, radiator fan going at 55k, and a cracked air intake. Other than that, and of course the uncomfortable angle of the headrest on the seats. The seats in general aren't comfortable. The dealership was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Impala Service
byon 04/06/2017
Robert Reiszner the Service Advisor, was very professional and courteous and we were satisfied with the repairs that were done. Thank You.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
successful service
byon 07/31/2016
Routine, service on my Silverado, oil changed, tires rotated and they identified and resolved a recall on the spot
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales and Service
byon 04/30/2016
Long time customer, just in for recent routine service. The appointment was prompt and I always feel well taken care of. While waiting for my 2015 Malibu to be serviced I was able to talk with Jim in sales who took the time to go over the new 2016 Malibu. I am seriously thinking about an upgrade now and will be sure to let you know when it is decision making time.
- Recommend this dealer? Yes
Warranty Work on 2014 Volt
byon 04/09/2016
As smooth as could be. I first contacted OnStar for a diagnostic when the 'check engine' light came on in the dashboard. They indicated a service visit would be necessary although the car was still drivable. OnStar called my preferred service center (Colonial Chevrolet in Acton, MA) and left the call once Colonial was on the line. I was able to make an appointment for the next day which was my preference. Dropped the car off. All work was covered under the 3/36 bumper-to-bumper warranty. Got a call in the afternoon that the car was ready. Picked it up on my way home from work. The battery was fully charged (2014 Volt) and ready to go! The problem was resolved (charge port replaced) and the check engine light was off. This was the first service performed on this vehicle apart from regular maintenance (tire rotation and oil change). Very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding!!
byon 12/25/2015
Always great service! I got right in for my appointment the same day I called. Service department is always quick, friendly, and willing to answer any questions. Car was clean and looked like they never worked on it. Worth the 25 mile drive when I could go right down the street. Always a great experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
General feedback on my service from 12/16/15
byon 12/17/2015
Everyone was very nice at this location and helped me out a lot. My service with getting an oil change was fast and my wait was what the gentlemen told me. Prior to my oil change I had to stop at the body shop to get an estimate on some repairs for my car to fax over to the insurance company and they were very helpful in there as well. I was in and out with the estimate within 15 minutes. I look forward to seeing you guys soon on the repairs for my car. Everyone at the Chevy dealers are great and really make you feel like family. GO CHEVY!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful
byon 12/03/2015
Happy I was able to drop my car off the night before. Appreciated the service staff listening to our concerns and issues and finding-fixing the issue in a timely manner while getting my oil changed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Recent service
byon 11/14/2015
The service was amazing. They always finish within the time frame I request and I couldn't be happier. I will never go anywhere else for service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hazel Impala
byon 10/22/2015
Nice people, good service. My only suggestion is to remove the plastic rug protection mat after parking the car outside for pickup by owner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Silverado repair
byon 10/18/2015
Everything went smoothly. The AC repair earlier this year was fixed and should work properly ( I wish it was warm enough to actually test it. The labor charges for the manifold repair seemed high. Service reps very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Warranty work
byon 10/14/2015
I had a rim replaced under warranty because the chrome chipped. While there they also had a small spot on my leather seat fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
People that care about doing a good job
byon 10/07/2015
Everyone in the service department went above and beyond to be helpful, and you could tell they weren't just doing it because it's their job--they are genuinely kind, competent professionals. I feel like my car (and therefore my family) is in good hands.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change review
byon 08/27/2015
I don't remember the man's name, but the service guy I dealt with was so nice! And I really appreciated him making sure we were in and out as quick as possible (since I had 3 kids in tow)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Dept.
byon 04/09/2015
After having a unpleasant 2 week experience at another Chevrolet Dealership attempting to have two safety recalls taken care after scheduling an appointment. My daughter waited over 3 1/2 hrs for the car when the recall notices said it would take approx an hour for both to be done. When she came home I saw the second recall had not been preformed, Ii called the dealership and was told "We don't know about the second recall, even though we showed them both recall notices sent from G.M. I was told they'll have to call G.M. we can't just replace parts because you said so. I again explained what the recall notice said and faxed the recall notice to them the next day. 2 days later they told me, We spoke to G.M. and understood what needed to be replaced but, "We don't have the part in stock, we'll call you when they are." Four days later on a Friday afternoon a voice mail, the part were in to bring it in Saturday. When i called to make arrangements to bring it in Saturday I was told I had to leave it for a day, we'll try and squeeze it in." The part was a headlight relay that takes less than 15 minute to replace. I frustration I contacted Colonial Chevrolet Service Dept. late Monday afternoon the next day to discuss the recalls. At 8:00 AM the next morning Colonial Service Dept. called me and verified they had the parts for the recall and asked if I could stop in that day. In less time than it took me to walk around the show room once and admire the new 2015 Camaro and Corvette that my kids won't let me buy ;(, the service writer came and told me the car was ready and I was on my way. I didn't even have time to have my Dunkin Donuts coffee I brought for the wait ! Rather than have to inconvenience someone to follow me to drop-off and p/u my car, getting to work etc. This was an extraordinary. The follow up e-mail and phone call from Allison to make sure I was happy with my service call, showed Colonial cares about customer service. Thank you to Steve Carlson and his people in the Service Dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always leave with a smile!
byon 04/07/2015
Every time I visit Colonial, I am treated like family. Not once have I had any issue with personnel or the service received. I'll buy my next vehicle there!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department Quality & Leadership - Steve Carlson
byon 10/31/2014
Steve Carlson - Service Manager consistently exceeds my expectations for dealership service. Unmatched excellent communication and always advocating for the customer - unheard of these days. He always makes certain my requirements are met and he ensures that my service experience is positive. If you go to Colonial Chevrolet ask for Steve Carlson - you will not be disappointed. Colonial Chevrolet is fortunate to have a sincere professional manger as part of their team. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments