Colonial Chevrolet

After having a unpleasant 2 week experience at another Chevrolet Dealership attempting to have two safety recalls taken care after scheduling an appointment. My daughter waited over 3 1/2 hrs for the car when the recall notices said it would take approx an hour for both to be done. When she came home I saw the second recall had not been preformed, Ii called the dealership and was told "We don't know about the second recall, even though we showed them both recall notices sent from G.M. I was told they'll have to call G.M. we can't just replace parts because you said so. I again explained what the recall notice said and faxed the recall notice to them the next day. 2 days later they told me, We spoke to G.M. and understood what needed to be replaced but, "We don't have the part in stock, we'll call you when they are." Four days later on a Friday afternoon a voice mail, the part were in to bring it in Saturday. When i called to make arrangements to bring it in Saturday I was told I had to leave it for a day, we'll try and squeeze it in." The part was a headlight relay that takes less than 15 minute to replace. I frustration I contacted Colonial Chevrolet Service Dept. late Monday afternoon the next day to discuss the recalls. At 8:00 AM the next morning Colonial Service Dept. called me and verified they had the parts for the recall and asked if I could stop in that day. In less time than it took me to walk around the show room once and admire the new 2015 Camaro and Corvette that my kids won't let me buy ;(, the service writer came and told me the car was ready and I was on my way. I didn't even have time to have my Dunkin Donuts coffee I brought for the wait ! Rather than have to inconvenience someone to follow me to drop-off and p/u my car, getting to work etc. This was an extraordinary. The follow up e-mail and phone call from Allison to make sure I was happy with my service call, showed Colonial cares about customer service. Thank you to Steve Carlson and his people in the Service Dept.