Koons White Marsh Chevrolet
Customer Reviews of Koons White Marsh Chevrolet
STAY FAR AWAY!!!!
byon 02/22/2019
Horrible horrible experience!!! Don't ever and I mean ever buy a car from these [non-permissible content removed]. My loan is almost $29500 for a $19k advertised car. Plus they held 7% on the interest rate which raised my payment to what it is almost $600 per month when the initial payment was in the 300s. I get a letter today saying they're going to take me to court if the $2500 isn't paid by the 28th (I had some medical issues and they agreed to work with me but didn't). The accounting mgr is nothing but rude and disrespectful. I told her like I told my sales guy about my medical issues and why I couldn't have the down payment right away and me being out of work. These money hungry people don't care. It's all about the bottom dollar and screwing their hard working customers for every last penny. My sales guy never responded to my last message or the issue would have been taken care of by now. Until I did more research and found out just how much they screwed me. And I never got the Chevy survey. They probably put in some other email so I wouldn't get it because they know the horrible review they'd get from me. So I got charged $29k for a $19k advertised car. Plus my interest rate doubled thanks to these people. And I was in a bad situation even I got the car because my Jeep had just gotten totaled. So they saw me as easy bait and took advantage of me and my ELDERLY 70 year old mother. Plus now I'm being taken to court for the down payment when they know that I've been critically ill the last month and their accountant told me we don't care if you've been sick we just want our money. Taking advantage of people. Especially the vulnerable. I'm going to make sure I post about this to every car dealership website and Facebook and google and make sure Koons doesn't rip off and take advantage of more customers like you did to me and my elderly mom. Stay far far away. PM me if you have any questions and especially before you buy a car from these [non-permissible content removed]. Don't regret it like I did. Don't let their sales tactics of the WOW price fool you because it's not real. Oh and their service department! Forget it! They charged me almost $150 for an inspection on a brand new car that I was told would be fully covered for me. All lies and bologna just to get you to buy a car and screw you and your family over. By the way my salespersons name was John. Seriously, stay away!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Koons Chevorlet
byon 06/05/2017
Bought my new Malibu from Koon's and the experience was very excellent. From the sales person to the Manager and Finance person and IT Tech it was a painless process. Would recommend this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great car buying experience
byon 04/18/2017
My family and I came into into Koons and expected to get the run around but a salesman introduced himself as Arif and ask me what I was looking for and price range. Arif was very nice answered any questions and made you feel like family he went above and beyond for us ! I would definitely go back. If you looking for a car go to Koons White Marsh and ask for Arif he is the best up there!!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful experience. Definitely recommend this dealership to everyone
byon 04/15/2017
I had such a great experience at Koons White Marsh. The Sales Consultant Preston Traub, and the General Sales Manager Tim Burg were very professional and provided wonderful customer service. I drove from West Virginia and they did make sure that I would drive home with a new Equinox 2017, which I did. I was very pleased with how they were willing to work with me to get me the deal that I wanted. I truly recommend this dealership to everyone
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great/Easy buying experience!
byon 04/14/2017
Our sales person today was Preston, who was really easy to work with and made my brothers truck buying experience a positive one. If your in the market for a new Chevy, you need to go to Koons White Marsh and ask for Preston, as he's not your typical pushy salesman and again is really easy and enjoyable to work with!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 04/14/2017
Went to Koons to buy my son a new Chevy Cruze. I had my own Financing already, but they were able to get me a lower interest rate with another bank. My salesperson, Arif, was very helpful and knowledgeable. Great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Buying Experience
byon 04/14/2017
My experience buying a new vehicle at Koons was a pleasant one. Graham was very knowledgeable and made getting into the car I wanted a hassle free experience. I've recommend Koons to friends and family that were in need of a vehicle and would happily return again myself.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful Experience!
byon 04/13/2017
I always get nervous about buying from a dealership. I've mostly bought and sold on Craigslist, and had a good experience, but dread sitting in a dealership with a shady salesman trying to squeeze out every penny for crap I don't need. At Koons White Marsh, that wasn't the case. Graham Engleman, who I would recommend to my grandmother (may she rest in peace), was informative, helpful, and kept things pithy and light. At the end of the transaction, I had a great offer on my trade-in, a really fair interest rate, the payment I wanted, and the car I'd been looking for. Graham's honesty, willingness to be candid, and explanation when I needed it ensured that I didn't buy anything I didn't need -- when my dad came in to buy a car a couple weeks later, my father said all the same things. Will absolutely refer friends, family, and co-workers to this dealership and salesman. Thanks Graham!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My experience
byon 04/13/2017
From start to finish, my car buying experience was amazing. And to top it off, I was given an angel as my salesperson. He was patient, funny, and kind. He took a nervous moment and turned it into a positive, confident moment. Mr. Preston Straub you rock, along with the other Koons family. You have my business forever!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bad experience!!!
byon 03/30/2016
Was a horrible experience and I was lied to. I will not deal with them ever again. Changed rate several times after saying it was the lowest the could do!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great buying experience
byon 03/04/2015
Recently bought a 2010 Enclave from Koons Chevy in White Marsh. I must say it was the easiest thing I have done in a long time. The sales rep and finance manager were great. Would definitely recommend this dealership. I drove from DC to see these guys. Awesome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Would recommend for any new car buyer
byon 01/30/2015
I was in a car accident which totaled my car. I went to Koons and was able to purchase a 2015 Chevy Cruze for a lower down payment and interest rate thanks to a new car buyers program they enrolled me in. My sales guy was the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best dealership ever !
byon 01/22/2015
This was my first (new) car that I've bought and I was so excited ! Graham was my sales man and he was very helpful and assisted me in every way possible ! I'm from harford county (and their are plenty of dealerships around my location ) , yet I was unable to find a sedan chevy sonic modle with all of the specs that I would like ! I then came across koons and I was so excited due to the fact that they had everything that I wanted in a car plus more ! Of course we bought the car !!!! The process of signing only took about 25 mins ,yet the overall process to about an hour ! My mother and I were so pleased with how fast and friendly everyone was ! The
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying experience
byon 12/30/2014
My experience buying my 2011 Tahoe was a good one but was a little disappointed when I had left some things in a bag which I forgot and they were never found or returned buy dealer or wholesaler who got my truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Koons
byon 12/19/2014
I chose Koons of White Marsh from shopping around online and finding the best deal for what I was looking for. While the initial honeymoon phase of the deal was average it seems like as soon as I signed on the dotted line and gave my down payment I was just another customer. Prior to purchase I had asked if the truck would come with a full tank of gas with the purchase since I drove from Alexandria, VA to White Marsh, MD to purchase the truck as was told yes. Upon getting ready to leave the dealership I noticed he had about half a tank and asked the salesman if they where going to fill it up and he stated they put gas in ok. I then was handed one set of keys to the 2014 Silverado and asked if there was a second set and was told no. I requested a 2nd key and he was very annoyed and walked back in to return and tell me that there was only one key and I could get another key at some other time and that they couldn't make me a key at the dealership. I was quite annoyed that I had just purchased a truck from Koons and as a first time customer felt that the deal was complete and they just wanted me gone. Prior to me pulling out he walked back over to me and stated he would fill the truck up and and to pull around back. The attendant at the pump placed a few more gallons in the truck and it was still less than 3/4 full. I thanked them and left while it's only a few gallons of gas I was annoyed with the fact that receiving a 2nd key to a 2014 truck was not an option and the fact that placing more gas in the truck was to just get me out of there. On Friday a friend of mine was going to buy a 2015 Silverado and stated that he was thinking of also driving to Koons. I told him that in my opinion out of all the cars I have bought in my life the customer service at Koons was the worst. He took my advise and purchased a truck from another dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
GREAT SERVICE
byon 10/03/2014
The service was great, Helped us effectively to pick out the right car for us, for the best price. The salesman and the manager were both very nice , and showed a pleasant attitude. This made the whole buying a car experience really great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Joe Stinchcomb - THE MUST SEE salesman at Koons
byon 10/01/2014
Our salesman, Joe Stinchcomb, was incredible. He walked me through every step of the buying process, answered every question, gave me all the options available to me, answered every question I had and even answered questions I should have asked. The guy is a gem, a keeper. Thank you Joe for getting me even more of a car I expected, at a price I am comfortable paying.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dealership Expiernce
byon 10/01/2014
I spoke to the finacial manager and then I came into the dealership. I met with Mr E. King and he was very pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Car buying experience
byon 10/01/2014
This has been the third time I have purchased a car at Koons in WhiteMarsh and they keep coming through for us. No games or gimmicks. Just good deals we can live with and be happy about. Thanks you and my salesman, Dave L, the various managers, and ladies in finance all rock!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Loved Koons Chevy!
byon 09/30/2014
All the staff was extremely accommodating. I have never had a more pleasant sales experience. I dealt with Graham over the phone and email to begin and he was extremely easy to work with. The sales managers and finance people I dealt with seemed knowledgeable and only wanted to help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Car
byon 09/21/2014
This was my second car purchased from koons. I would definitely come back in the future because of the great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
