Koons White Marsh Chevrolet
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Customer Reviews of Koons White Marsh Chevrolet
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Excellent experience buying a used car
by Sheri Edwards on 12/29/2024
updated 01/03/2025
Chevy Trailblazrr RS HIGHlY RECOMMEND this vehicle.
Prompted an inquiry on-line. That same evening I got information sent directly to my phone; including a video and all fact sheets. Made an appointment to drive the car; it was waiting on… arrival. No pressure at all to buy. Easy negotiation with manager over price. They were very polite and kind. Quick as easy with financial office. I did not feel taken advantage of in any way. Best car buying experience ever.
71 reviews
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Buying experience
by Dave2011chevy on 12/30/2014updated 01/07/2015My experience buying my 2011 Tahoe was a good one but was a little disappointed when I had left some things in a bag which I forgot and they were never found or returned buy dealer or wholesaler who got my truck.Good Visit
by DPSKI on 12/29/2014updated 01/07/2015I was very impressed with all those that I interacted with. The employees were all friendly and were very helpful. When I came back to pick up my car a man greeted me, walked me to the cashier and then brought my car to the curb :) I had… timely phone calls regarding the status of my repair and Charlie was friendly and helpful. I will return to this dealership!Corvette Service
by jthoma20 on 12/31/2014updated 01/07/2015Very pleased with the professionalism and care with all whom I dealt with while having my 2013 Grand Sport Corvette serviced.Koons
by Woodzydcfd on 12/19/2014updated 01/03/2015I chose Koons of White Marsh from shopping around online and finding the best deal for what I was looking for. While the initial honeymoon phase of the deal was average it seems like as soon as I signed on the dotted line and gave my down… payment I was just another customer. Prior to purchase I had asked if the truck would come with a full tank of gas with the purchase since I drove from Alexandria, VA to White Marsh, MD to purchase the truck as was told yes. Upon getting ready to leave the dealership I noticed he had about half a tank and asked the salesman if they where going to fill it up and he stated they put gas in ok. I then was handed one set of keys to the 2014 Silverado and asked if there was a second set and was told no. I requested a 2nd key and he was very annoyed and walked back in to return and tell me that there was only one key and I could get another key at some other time and that they couldn't make me a key at the dealership. I was quite annoyed that I had just purchased a truck from Koons and as a first time customer felt that the deal was complete and they just wanted me gone. Prior to me pulling out he walked back over to me and stated he would fill the truck up and and to pull around back. The attendant at the pump placed a few more gallons in the truck and it was still less than 3/4 full. I thanked them and left while it's only a few gallons of gas I was annoyed with the fact that receiving a 2nd key to a 2014 truck was not an option and the fact that placing more gas in the truck was to just get me out of there. On Friday a friend of mine was going to buy a 2015 Silverado and stated that he was thinking of also driving to Koons. I told him that in my opinion out of all the cars I have bought in my life the customer service at Koons was the worst. He took my advise and purchased a truck from another dealer.Loosing Air!
by TMurphy23 on 12/19/2014updated 01/03/2015I was in because my tire was loosing pressure. My tire was not repairable, so it was replaced, and covered under my warrenty. The service department is always professional and prompt. Even after a long day at work, my experience was… pleasant. That awesome, clean, and inviting waiting room is always a plus!Service on my truck
by sdpeyton67 on 12/20/2014updated 01/03/2015The experience was so easy. I drove up without an appointment. I pulled into the bay, some minor paperwork then I was off. I received a text, email, and phone call to tell me it was ready to pick up. I stopped by the cashier and they… drove it around. I was impressed.Excellent service writers
by NJM22 on 12/30/2014Since I've been a customer, my service writer has been either Charlie B or Brian H. Both are excellent; personable, knowledge and a pleasure to work with. Didn't need the shuttle this time; however, it is an awesome amenity! Glad to know… it's there when I need it.In and Out
by Tide_Runner2 on 12/19/2014updated 12/29/2014Between my sale guy Gene and the service manager Brian I was treated very well. I had to have warranty work done and everything I was told ended up coming true. Great experience!!!Tahoe oil change
by AllenD12 on 12/22/2014updated 12/29/2014I brought my Tahoe in for an oil change and was not pressured in to any other services. The service was completed quick and correct very pleasedPrompt and courteous!
by Ajammer69 on 12/20/2014updated 12/29/2014There were parts ordered because of a recall. They came in much quicker then expected. The young lady who helped me was prompt, professional and very courteous in setting up the appointment. Eric took care of everything requested and the… gentleman who drove me to/from home was very nice. The only thing I would say, and I say this about all dealerships is - pricing/labor is high for small repairs you can do yourself.Recent Visit
by kpatchak on 11/13/2014updated 12/09/2014I came in unannounced due to some lights coming on. They were very busy but took my car in and was complete within a few hours. Very impressed!As Good As New
by manston on 11/12/2014Dennis was extremely cordial and helpful in getting my car set up to have it repaired and answered all my questions and made sure that I was happy with the repair. I would be happy to recommend your body shop to anyone needing their car… repaired.Great service
by nurnberg on 10/24/2014updated 11/05/2014I was impressed with the quick, efficient service at Koons Chevrolet. It was my first time there. Very nice service.GREAT SERVICE
by tessymathew84 on 10/03/2014updated 10/21/2014The service was great, Helped us effectively to pick out the right car for us, for the best price. The salesman and the manager were both very nice , and showed a pleasant attitude. This made the whole buying a car experience really great.Waiting Room
by Manston on 10/17/2014Every thing was fine except the Wi-Fi was not working in the waiting room. I would recommend having service specials like other dealers.Dealership Expiernce
by Sanobia on 10/01/2014updated 10/10/2014I spoke to the finacial manager and then I came into the dealership. I met with Mr E. King and he was very pleasant.Joe Stinchcomb - THE MUST SEE salesman at Koons
by GuyInNewMarket on 10/01/2014Our salesman, Joe Stinchcomb, was incredible. He walked me through every step of the buying process, answered every question, gave me all the options available to me, answered every question I had and even answered questions I should have… asked. The guy is a gem, a keeper. Thank you Joe for getting me even more of a car I expected, at a price I am comfortable paying.Bought a 2013 Chevy Spark!
by ajsparky on 08/27/2014updated 10/01/2014Dave L really took care of me. He wasn't too pushy, but was incredibly knowledgeable. He offered just the right amount of information, had a great route planned out for my test drive, and even helped me set up insurance, Onstar, and… Bluetooth. You've got a great asset in Mr. L. He knows how to sell cars.Excellent Car buying experience
by Carbuyer142536 on 10/01/2014This has been the third time I have purchased a car at Koons in WhiteMarsh and they keep coming through for us. No games or gimmicks. Just good deals we can live with and be happy about. Thanks you and my salesman, Dave L, the various… managers, and ladies in finance all rock!review
by Catinna on 09/30/2014They were quick friendly and easy to work with. They were able to explain what was done and if there was anything needed.Loved Koons Chevy!
by CarBuyerRob on 09/30/2014All the staff was extremely accommodating. I have never had a more pleasant sales experience. I dealt with Graham over the phone and email to begin and he was extremely easy to work with. The sales managers and finance people I dealt… with seemed knowledgeable and only wanted to help.
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